ReadyScript: Mobile application for couriers and administrators. TOP indispensable Android applications for couriers
The Dostavista company offers you a new approach to the delivery of various goods and parcels. We are a courier company that aims to change the way the courier job looks. Our company offers everyone a job as a courier through the application. We have made the courier service truly mobile and fast. Our team has developed a special program that can be installed on all types of smartphones. Now working as a courier through the Android application is available to everyone.
What are we doing
Our company provides high quality and most fast delivery cargo in cities. Everyone can use our services. We work with ordinary individuals who urgently need to bring documents to a meeting or need to deliver flowers on a certain day and time. We also cooperate with online stores and food delivery. Our specialists even help when moving an office or home.
The level of our service is quite high. Moscow on this moment virtually everyone uses our services. We also always have access, which gives us a special advantage over our competitors.
How to use the application
The courier program is very easy to use and does not require any special knowledge. Our specialists have developed a service that is easily suitable for any modern gadget. You can download the application at google play or aistor. It is important that you have enough space on your gadget for installation. Working as a courier through the application will help you quickly find orders for cargo transportation.
In the application, each courier has a rating that allows customers to choose the best employee for themselves. The principle of operation of the program is quite simple. You register, log in and leave a response to the task. If several couriers simultaneously respond to perform the work, the program gives preference to the one that is geographically closer than all the others. Otherwise, there are no more features.
You can mark the transportation route in the application. If possible, simultaneous execution of several orders is allowed. You can even collect parcels from all over Moscow and then deliver them. It all depends solely on the requirements for completing the task.
Why is it profitable to work with us?
Vacancies for the position of courier are not uncommon. In general, there are quite a lot of them. However, most often there are excessively high requirements that deprive a person of free time and require him to impeccably follow certain rules. First of all, I would like to note that we don’t mind if we have this as a part-time job. Our team is all for it. After all, we know how sometimes there can be a lack of funds.
We also always have a flexible schedule. Even if you decide to work all day, this is only your decision, the implementation of which you independently monitor. Working as a courier through an Android application or any other allows you to devote enough time to other things you do. It is also possible by courier for the day.
The creators of crowdsourcing services Bringo, Dostavista and Peshkariki managed to organize courier services without spending money on a staff of couriers, and are already making money from it
The creator of “Dostavista” Mikhail Aleksandrovsky (Photo: Oleg Yakovlev / RBC)
"Are you a student, a pensioner or a former oligarch? Are you looking for a part-time job as a courier with a flexible schedule?” — asks the Dostavista service, specializing in express delivery of goods and documents. There are about 10 thousand people in its database who work as couriers from time to time. According to the creator of Dostavista, Mikhail Aleksandrovsky, the service now makes 40 thousand deliveries every month with an average cost of 500 rubles.
Dostavista: 40 thousand per month
Aleksandrovsky is not new to business. Back in 2002, he founded his own media agency Total View, which, according to Adindex, purchased more than 1 billion rubles for its clients in 2013. advertising. “I am, one might say, a serial entrepreneur; I often found new businesses: some of them develop, some don’t,” Aleksandrovsky tells RBC. In his youth he played computer games, especially highlighting Payload, the essence of which is to make cargo transportation the most profitable. At first Aleksandrovsky thought of making a similar one mobile game, but in the end decided to create a courier service based on crowdsourcing.
The Dostavista project started in October 2012. The key business idea is that couriers are not professionals, but students, pensioners, anyone who wants to - they deliver goods along the way, at a time convenient for them. To become a courier at Dostavist, you need to download the mobile application (available in iOS and Android), fill out your profile in it (personal data, upload a photo and a scan of the first page of your passport), and then answer a number of questions from the service over the phone. After this, you can take orders that are paid in cash. If a courier wants to work with orders paid by bank transfer, then he needs to enter into a contract agreement with the service.
How it works
You can place an order for delivery on the website or by phone. The courier sees orders in the mobile application. When he takes the order, the delivery recipient receives an SMS. The courier picks up the goods and delivers them to the customer.
If the product and delivery service are prepaid, then the money for delivery to the courier will be credited to his virtual account in the system. Money from a virtual account can be withdrawn to bank card or bill.
If delivery and (or) goods are paid in cash upon receipt, then the courier keeps the money for delivery, and transfers the money for the goods and the service commission to him through a payment terminal (for example, Qiwi or Eleksnet, the service compensates for the percentage for the transfer). The service, in turn, pays the seller. Cash can be returned directly to the seller, but this will be charged as a separate shipping fee.
The sender can insure his parcel for 0.9% of its declared value. In this case, if delivery is not made or the courier disappears along with the money received, Dostavista undertakes to compensate the sender for losses. This happened in December 2014, when actress Olga Zaitseva “didn’t get her hands on” a bracelet worth 20 thousand rubles. “We have paid the full refund,” says Aleksandrovsky. Zaitseva confirmed to RBC that the problem had been resolved.
Orders at Dostavistu » are received through the website (90%) and call center (10%). According to Alexandrovsky , now the service has reached 40 thousand deliveries per month: “If we grow at the same pace, then by the end of the year we will overcome the bar of 100 thousand orders per month.” Approximately 60% of the service’s clients are online stores and restaurants, 30% are orders for document delivery. Most orders " Deliveryist "performs every day. According to Aleksandrovsky, the average delivery cost is about 500 rubles, of which 20% is a service fee. It turns out that Dostavista earns about 4 million rubles. per month (Alexandrovsky does not comment on this figure).
Since its foundation, 22 million rubles have been invested in Dostavista. The first 12 million rubles. were invested in the development of a website, mobile application and business development in Moscow, and 10 million rubles raised at the end of 2014. from several private investors (their names are not disclosed) will be spent on expanding the service to cities with a population of over a million. Operating expenses of “Dostavists” now amount to about 50-60% of revenue (call center, administration, support, advertising), says Aleksandrovsky. The company employs 12 people, another 12 call center employees are outsourced. “If we discard the costs associated with the development of the service and leave only the operational part sufficient for the functioning of the system, then we are already profitable,” says Dmitry Zubkov, CEO of Dostavista. “The break-even point in our model is 20 thousand deliveries per month.”
Numbers of available couriers
713 billion rubles.— volume of the online trading market in 2014
5% — average logistics costs in online stores
70% online stores in Russia carry out courier delivery on one's own
25 thousand couriers are registered in three systems - Dostavista, Bringo and Peshkariki
68 thousand rubles.— maximum monthly earnings of a courier at Dostavist
Source: company data, City Express, AKIT
Bringo: 20 thousand per month
The founder of another crowdsourcing delivery service, Bringo, Mark Kapchits is also not a logistics professional: he spent 30 of his 50 years as an art director. The initial investment in the project from a group of private individuals, according to Kapchits, amounted to 50 million rubles. Half of the funds were spent on developing mobile applications and a website, and half on “aggressive” marketing and our own staff of couriers of 150 people (only at the launch of the project).
Unlike “Deliverers,” Bringo created two mobile applications at once - one for couriers, the other for customers. In addition, the service has 40 full-time couriers - they fulfill orders that freelancers do not take on. Bringo reward - 19% of the delivery cost. The courier receives money for his work on a bank card or on a virtual account in the system. He can begin fulfilling the order if the amount on his account or card exceeds the declared delivery cost - it is blocked as a guarantee. The basic cost of delivery to Bringo is 180 rubles, but it increases depending on how much time the courier spends on the road (for an hour it’s already 390 rubles).
“Bringo makes about 20 thousand deliveries per month, but in the next few months we plan to at least triple the volume,” says Kapchits. The founder of Bringo intends to achieve this growth by connecting to the system of third-party courier services. “We will provide an effective technological solution for city deliveries and access to 12 thousand available couriers,” explains Kapchits. This, according to him, will solve the key problem of the service: the balance between the number of deliveries and the number of “bringers”: “If there is not enough work, couriers lose interest in the service and leave it; if there are not enough performers, the quality of service drops, clients remain dissatisfied.”
Kapchits admits that the service is still unprofitable - revenue is approximately 1 million rubles. per month does not cover expenses: “We will become profitable when we deliver more than 150 thousand items per month.”
"Peshkariki": 2.5 thousand per month
Another similar service is called “Peshkariki”. Its creator, Dmitry Petrov, unlike his colleagues from Bringo and Dostavista, knew firsthand about the problems of delivery for online stores. He has been in the online business since 2003, and his assets include an IT platform for SEO optimization and an online store selling spare parts for scooters.
“There is an insane turnover among couriers,” Petrov explains to RBC. “It’s unlikely that anyone wants to make a career as a courier, so they work for a week and leave.” Finding a courier is as difficult as finding a sales manager; everyone sticks to conscientious couriers.” In order to stop depending on third-party companies, in the summer of 2014 Petrov, together with his partner Vladimir Sukhov, decided to develop a small application program - a service for selecting couriers. The comrades spent only two weeks on the initial implementation of the idea, but they were so carried away that for nine months they have been working only on “Peshkariki”, having invested 1.5 million rubles in improving the system.
“Peshkarikov” has a basic same-day delivery cost of 350 rubles, the next day – 220 rubles. The service receives 10-15% of this money (new couriers pay more). Plus, the seller pays 1% of the declared value of the goods to Peshkarikam if the goods are prepaid, and 2% if the courier must receive cash. In the service, this fee is called insurance; it is divided equally between the Peshkariki and the courier.
Creator of the Peshkariki service Dmitry Petrov (Photo: Dmitry Tsyrenshchikov for RBC)
In February, Peshkariki delivered 2.5 thousand orders and earned 150 thousand rubles. The service team has only two full-time programmer employees. “Our operating expenses are a little more than 100 thousand rubles. per month (server, call center, development), but they began to pay off after just four months of the service,” says Petrov.
The problem of honesty and punctuality of couriers is in the first place, the creators of all three services admit. Dostavist decided to fight for quality by rating couriers. The rating is generated automatically and depends on how accurately the courier works, whether he does not deviate from the route, whether he receives high ratings from clients, whether he does not ask unnecessary questions and does not make unnecessary calls. “The latest thing we added is the ability to upload a morning selfie,” says the service’s general director. — If a courier looks neat and intelligent in the morning, then on that day his rating increases by 1 point, which automatically increases its chances of taking orders, because the robot chooses from those who responded to the delivery, including based on rating points.”
Service for little ones
Courier crowdsourcing services are aimed at small online stores, private entrepreneurs, sellers from Avito and VKontakte. This audience is not so demanding of IT integration, since the number of orders is small and allows making requests manually.
“I really like everything,” says Vladislav Bronstein, owner of an online store of natural cosmetics, who has been working with Dostavista since May 2014. — We sent about 60 orders throughout Moscow. There have never been any problems with the service." “Delivery costs are low, from 220 rubles. depending on the urgency and weight,” says Nikolai Belousov, director of the online store “Fixing Wheels”. “Our customers usually require urgent delivery, and the Peshkariki service never lets us down in this regard.” “The main advantage of Dostavista is the speed of delivery,” says Anton Shishkin, owner of online stores of spray guns and cigarette holders. — We’ve been working for a year now, and I don’t plan to change. All problems are resolved very quickly. Twice the courier disappeared with the money - Dostavista compensated the full cost through insurance within seven days.”
Petrov from Peshkarikov says that the Enter chain showed interest in the service: “They complained that there was a problem with delivery, since they work mainly with trucks, and transporting a flash drive on a truck is not very convenient.” The Enter press service told RBC that the company considered the possibility of cooperation with Peshkariki, but it “did not happen.”
Mergen Chumudov, founder of the logistics project Box2Box and member of the board of directors of the TodayDelivery service, believes that in a year and a half, delivery within two hours in major cities will become as commonplace as “next day delivery” is now. “The main problems that such companies will face are accepting cash from customers, a white-label scheme for working with counterparties and, of course, well-honed return processes,” he says. “The leader will be the one who solves these problems the fastest.”
Same-day delivery services “do not pose a threat to us, since we actually work in different segments,” says the CEO of the traditional courier service City Express Alexey Kichatov. — Extra-urgent delivery is not our priority service, as it is low-margin for us. Even in March, taking into account the pre-holiday boom, the share of such urgent deliveries did not exceed 1.5-2%.”
Petrov is making plans to expand into the intercity delivery segment: “The number of private drivers who travel daily from Moscow to Tver or Voronezh is quite large. I think they will be happy to pay for part of the journey by taking our package with them on the road.” “I am confident that as a result, the effective will win over the ineffective,” says Aleksandrovsky from Dostavista. “Everyone will refuse traditional delivery and switch to us or to our model, so as not to incur additional staff costs (for clients) and choose their own working hours (for couriers).”
Like in America
The American startup Postmates is considered a pioneer in the crowdsourcing delivery market. It was founded in 2011 by Bastian Lehmann. Over the four years of operation, the company has raised several rounds $58 million investments. Postmates currently carries out approximately 50 thousand. deliveries per week. Postmates income is generated from a commission in the amount of 20% of the delivery cost and 9% of the total order cost. The company does not disclose any average cost delivery nor the cost of the goods delivered. According to Techcrunch, with the current volume of orders, Postmates earns $25-30 thousand in a day.
Courier delivery today is a common service. Delivery of orders by courier is famous for its speed, reliability, and availability. Regardless of who the consumer is, physical or entity, it is important for us that couriers meet certain requirements.
Responsibilities of the courier:
1. Responsibility
Timely and independently clarify the location of recipients through the application, develop traffic routes, and coordinate reception hours with recipients.
2. Punctuality
If the client demands that any cargo be delivered no later than a certain time, the Bringo courier must take this requirement into account when planning the parcel delivery route.
3. Openness to dialogue with the customer
Communication is one of the main factors in the work of a Bringo courier. It happens that people ask clarifying questions during a meeting with a person and want to know the specifics of the company’s work. The courier may not have higher education, but he is obliged to express his thoughts competently and competently.
4. Mobility
5. Decency
The delivery service hours are strictly regulated. When ordering, people know exactly how long it should be delivered. Therefore, the courier must be as mobile and collected as possible.
6. Reliability
If the shipment is intended for a specific addressee, the courier will not release it to any other person. Providing guarantees for the integrity of cargo under any transportation conditions.
7. Personal approach to each client
The ability to select a delivery, packaging and reporting scheme that best suits the customer. According to this principle, a loyalty system for regular customers is also built.
The application is designed to work in conjunction with the Courier Service 2008 system. It is designed for use by couriers, both on foot and by drivers. First of all, when developing the application, we considered the process of delivering orders from online stores throughout the city and region.
Device selection
Mobile app"Courier Service 2008" is designed for mobile devices running iOS version no lower than 8.0. Currently, all Apple mobile devices from iPhone 4S and higher run on this OS.
Installation
To install the application, open the AppStore on your device, find the "Courier Service 2008" application in it, open it, click "Install". When prompted for permissions, click confirm. After installation, the application will appear in the list installed programs, from where you can run it.
Settings
To synchronize the Courier Service 2008 system with the application, you need to check the box Directories -> Additional modules-> Mobile devices module. Please note that in this window there is a link to your personal account, username and password, with which you can log into your account and manage phones. After installing the daw, ALL users need to switch to the program, and then it will be up to 1-2 hours per background synchronize with the server.
When you first open the program, you will be taken to the registration window. Then you can open it by clicking “More” - “Settings” - “Re-register” in the main application window. To start using the application you must register. There are 2 ways to do this:
Registration by scanning a QR code
1) Click the "Scanner" button. The barcode scanner will open.
2) In the Courier Service 2008 application, open the card of the employee for whom you want to register the phone. Go to the "Advanced" tab, click the "Register phone" button. A QR code will be displayed.
3) Scan the provided QR code with your phone camera.
4) In case of an error - the barcode is not correct, or there is no connection with the server (make sure that the device is connected to the Internet!) the program will write "Order not found"
Registering an application by entering your login and password
1) Enter your username and password from personal account Your company. You can view them by clicking in the main menu "Directories" - "Additional modules".
2) The phone will register. However, it will not be linked to the courier. To link, go to your personal account, go to the “Phones” tab, select the desired phone, open its card, select the desired courier from the drop-down list, click “Save”.
Note! The list of mobile devices of couriers is displayed in the personal account control panel. In chapter "Active" All devices connected to the system are displayed.
Order list
When you open the program, the program displays a list of orders. You can also access it by clicking on the “Orders” button. This list can display both “today” and “tomorrow” and “Closed” orders. Description below in the relevant sections.
The list for each order displays the following information:
- Order number
- Customer name (in brackets)
- Recipient's name
- Delivery address
- Delivery time interval
Receiving new orders
When new orders arrive, the application displays a system notification, and repeats it every time the list is updated (5-30 minutes). When you click on the notification, a new orders window will open. There is a button in the window “Understood” - it records the fact that the courier has accepted orders. When you press it in the back office system, the shipment receives the status from the courier’s words “In Hand”. The notification will periodically pop up until the "Got it" button is clicked. The application does not display this notification from 21:00 to 08:59 every day, because... In some business processes, orders may reach couriers at night, which delays notification of these orders until the morning.
Orders for today
To display today's orders, click on the "Period" button and select "Today". In this mode, the program displays orders issued to the courier in the “Issue” section, and whose status (both main and “according to the courier”) is “In hand.” Please note that the system does not pay attention to the date when the order was issued. Those. if the courier was given an order a year ago, and it still has the status “in hand,” this means that today it must finally be delivered. The top line of the list displays the amount of delivered orders that the courier should currently have on hand, as well as the number of orders in the list and the total number of orders for today. Orders in the list are highlighted yellow, if there are less than 2 hours left until the end of the delivery period, and red - if less than 1 hour. On the left is an arrow icon. It is green if the data was updated less than 30 minutes ago and there is now an Internet connection. Yellow - if the data is current (less than 30 minutes), but there is no Internet connection now, and red if the data has not been updated for more than 30 minutes. Clicking on the icon displays an information message with the time of the last successful and unsuccessful synchronization attempts.
Closed orders
To display closed orders, click on the "Period" button and select "Closed". The program will display orders with statuses. You can only add photos to such orders.
Orders for tomorrow
To allow the courier to plan future deliveries, the application provides the ability to view orders that are scheduled for delivery to the courier, but have not yet been issued.
To display orders “for tomorrow”, click on the “Period” button and select “Tomorrow”.
In this mode, the program displays undelivered orders scheduled for the courier (the "Deliver to courier" field is set), but not yet issued to him. Please note that the system does not pay attention to the date on which the order is scheduled. Those. if an order was scheduled for a courier a year ago, and it still does not have a delivery or cancellation status, this means that it must be issued to the courier tomorrow and delivered.
The top line of the list displays the number of orders in the list.
Updating the list of orders
The order list is updated automatically every 5-30 minutes, depending on iOS battery savings. You can force refresh by pulling the list of orders down. The contents of orders do not change. The system reacts only for adding or deleting an order.
Display on map
To display orders on the map, click the "Map" button.
Displayed interactive map, on which orders are marked, as well as the current position of the device. Clicking on an order point displays a tooltip with order details. By clicking on the hint, you can open the order card.
The map can display both “Today” and “Tomorrow” and “Closed” orders.
note , which is in the current version, for the ability to display orders on the map in the application, need to, before issuing to the courier, display on the card in the main system. At this moment, geocoding occurs (linking orders to coordinates on the map). There you can manually adjust the bindings if the system was unable to automatically geocode some orders.
In the top line, the program shows how many orders it was unable to display on the map. By clicking on this line, you can go to the list of orders that are not on the map.
Setting statuses
By clicking on the order line in the list or on the hint on the card, or by scanning the barcode from the order, you can open the order card. The card displays detailed information about the order, some functions are available (photographing, calls, route planning, etc., see below), and it is also possible to enter the order status.
Please note: Statuses can only be set for “Today” orders.
The signature is sent to the system when the order card is saved, and will then be available in the main system in the correspondence card - Button "Functions" - "Attached files", as well as in the client's personal account.
Full delivery
To set the status to "Delivered", select the appropriate item. In this case, the application will immediately prompt the recipient to sign on the screen, and if the “Save” button is pressed, it will save both the signature and the entire order. In this case, the system considers that the courier has accepted the required amount of money from the recipient. In case of payment by card through the 2Can service and/or printing a receipt on a mobile fiscal recorder, saving will occur only after the transaction has been successfully completed. When an order is saved, it disappears from the list, and changing its status becomes impossible.
Partial delivery
Partial delivery is only available for orders that accept payments. It comes in 2 types:
1) The order contains the amount for collection, but there is no detail of the contents.
In this case, when you select the “Partially” item, the application will prompt you to enter the amount that the courier actually accepts from the recipient.
2) The order contains detailed contents.
In this case, the system will display a list of goods with prices and quantities, and will offer, by pressing the “-” and “+” buttons, to indicate the quantity of each product that the recipient accepts. Above the list, it immediately displays the amount that will need to be accepted from the recipient.
Delivery problems
If the order is not delivered, select one of the statuses "Not delivered" and "Not delivered for a reason." The system will prompt you to select a reason from the directory (it is regulated in the section "Directories" - "Statuses" - "6 - Reasons for non-delivery" in the main system), or enter the reason in text.
To exclude a specific item from the “Reasons for non-delivery” list, you must enter the value “0” in the “additional information”. (in the main menu system "Directories" -> "Statuses" -> "6 - Reasons for non-delivery", right-click -> "Additional information...")
Payment types
Orders can have payment types: Cash or Card. If you need to pay by card, the application will display the word "Card!" next to the amount to be accepted from the recipient.
Also, for some clients, a flag may be set for the recipient to select the type of payment (in the main system, open the client card, go to the “Finance” tab and check the box “Ask the recipient for payment type”). In this case, a drop-down list will appear in the order window in which you must select the type of payment. This information will be transmitted along with the status to the main system.
In case of payment by card, when saving the order with the status “Delivered” or “Partially”, the system tries to process the payment through the 2Can service, if installed. In this case, she will not save the order if payment is not made. In the absence of the 2Can service, it is assumed that the courier has a separate bank POS terminal, with which the courier will make the payment.
Sign that a cash receipt is required
If you need to print a cash receipt (in the main system, open the customer card, go to the "Cashier" tab and check the "Print cash receipts" box), the application will display the word "Receipt!" next to the amount to be accepted from the recipient.
The application is designed to work both with the Courier Service 2008 system and with third-party systems that can be connected via a special API. The application is designed for use by couriers, both on foot and by drivers. First of all, when developing an application, the process of delivering orders from online stores throughout the city and region is considered.
Device selection
The mobile application "Courier Service 2008" is developed for mobile devices running Android OS version no lower than 4.0 (this is the main and basic condition). Currently, most mobile devices on the market come preloaded with Android OS version 5.1 and above. All other things being equal, when choosing a device you should be guided by the principle “what newer version Android - so much the better." You must understand that gradually new versions are replacing old ones. In order not to remain in the Stone Age, but to take advantage of modern devices, we, like all other developers, have to stop supporting older versions of Android.
In its work, the application uses GPS, GSM, Wi-Fi and bluetooth mobile device modules, but they are available in all (with very rare exceptions) models on the market.
To confidently read barcodes (not a mandatory option), the autofocus function in the camera is important. The remaining characteristics of the device (manufacturer, memory size, processor frequency, screen type and size, etc.) are more of a consumer nature. The device must be easy to use and practical to use. Our application is very undemanding in terms of hardware resources.
To work with ATOL cash registers, the device must be based on ARM architecture. 98% of devices on the market are built on this architecture.
Installation
To install the application, open the Play Market on your device, find “Courier Service 2008” in it, open it, click “Install”. When prompted for permissions, click confirm. After installation, the application will appear in the list of installed programs, from where you can launch it.
It is recommended to make sure that it is enabled in the Play Market automatic update applications ("Play Market" - menu - "Settings" - "Auto-update applications"). We regularly release new versions, and the application must be updated on couriers' devices.
Please note: for the Play Market to work, you must be connected to the Internet, and the system date and time in the device must be up to date. To connect to the service you will also need a Google Mail account. It is recommended to create it separately for each device.
Settings
To synchronize the Courier Service 2008 system with the application, check the box Directories -> Additional modules -> Mobile devices module. Please note that this window contains a link to your personal account, username and password, with which you can log into your account and manage phones. After installing the daw, ALL users need to switch to the program, and then it will synchronize with the server in the background for up to 1-2 hours.
When you first open the program, you are taken to a registration window. In the future, you can open it by clicking "Settings" - "General" - "Re-registration" in the main application window. To start using the application you must register. There are 2 ways to do this:
Registration by scanning a QR code
1) Click the "Scan Code" button. The barcode scanner will open.
2) In the Courier Service 2008 application, open the card of the employee for whom you want to register the phone. Go to the "Advanced" tab, click the "Register phone" button. A QR code will be displayed.
3) Scan the provided QR code with your phone camera.
The application will inform you about the result of registration.
Registering an application by entering your login and password
1) Enter your username and password for your company’s personal account. You can view them by clicking “Directories” - “Additional modules” in the main menu.
2) The phone will register. However, it will not be linked to the courier. To link, go to your personal account, go to the “Phones” tab, select the desired phone, open its card, select the desired courier from the drop-down list, click “Save”.
Note! The list of mobile devices of couriers is displayed in the Personal Account control panel. In chapter "Active" All devices connected to the system are displayed.
Order list
When you open the program, a list of orders is displayed. You can also access it by clicking on the "List" icon. This list may display orders “for today”, or “for tomorrow”, or “Closed”. Description below in the relevant sections.
The list for each order displays the following information:
- Delivery time interval
- Order number
- Customer name (in brackets)
- Recipient's name
- Delivery address
Receiving new orders
The application displays a list of new orders when they arrive and notifies you of this with an alarm. There is a button in the window “Understood” - it records the fact that the courier has accepted orders. When you press it in the back office system, the shipment receives the status from the courier’s words “Read”. The window will pop up periodically until the "Got it" button is pressed. The application does not display this window from 21:00 to 08:59 every day, because in some business processes, orders may reach couriers at night, and delays notification of these orders until the morning.
Orders for today
To display today's orders, click on the "Select date" icon and select "Today". In this mode, the program displays orders issued to the courier in the “Issue” section, and whose status (both main and “according to the courier”) is “In hand.” Please note that the system does not pay attention to the date when the order was issued. Those. if the courier was given an order a year ago, and it still has the status “in hand,” this means that today it must finally be delivered.
The top line of the list displays the amount of delivered orders that the courier must currently have on hand (money accepted in cash and by cards separately), as well as the number of closed orders and the total number of orders for today. Arrows for synchronization with the server are displayed on the right. Green The arrow shows that synchronization is successful, yellow - that synchronization is not working, but the data is relatively current (up to 30 minutes), and red - if there has been no successful synchronization for more than 30 minutes. When you click on the title, a statistics window appears, which displays the amounts accepted by the courier, the number of delivered and undelivered orders, time last try synchronization with the server and the last successful synchronization.
Orders in the list are highlighted in yellow if there are less than 2 hours left until the end of the delivery period, and red if there is less than 1 hour left.
Closed orders
To display closed orders, click on the "Date Selector" icon and select "Closed". The program will display orders with statuses. You can only add photos to such orders. Orders on this tab are highlighted in colors: green - delivered, pink - not delivered, yellow - partially delivered. You can use the "Back" button to return to the "Today" list.
Orders for tomorrow
To allow the courier to plan future deliveries, the application provides the ability to view orders that are scheduled for delivery to the courier, but have not yet been issued.
To display orders “for tomorrow”, click on the “Select date” icon and select “Tomorrow”.
In this mode, the program displays undelivered orders scheduled for the courier (the "Deliver to courier" field is set), but not yet issued to him. Please note that the system does not pay attention to the date on which the order is scheduled. Those. if an order was scheduled for a courier a year ago, and it still does not have a delivery or cancellation status, this means that it must be issued to the courier tomorrow and delivered.
The top line of the list displays the number of orders in the list.
Updating the list of orders
The list of orders is updated automatically every 5 minutes (on some systems, Android OS may reduce the update frequency to 1 time every 10-20 minutes). You can force refresh by pulling the list of orders down. The time of the last update attempt and the last successful update can be seen by clicking on the top information line. The contents of orders do not change. The system reacts only for adding or deleting an order.
List of orders in the courier's personal account
The courier can view orders “For tomorrow” in his personal account on a personal computer for more convenient planning of future work.
To authorize in the mobile application, click “More” and select “Access from a computer”. In the window that opens, click the “Get PIN” button, go to the courier’s personal account page https://home.courierexe.ru/courier and enter the received PIN code. If necessary, you can save authorization for a month by checking the box Remember me .
Please note that the PIN code is valid for 5 minutes. After this time has expired, if you did not have time to log into your personal account, you need to get a new PIN code.
Display on map
To display orders on the map, click the "Map" icon.
An interactive map will be displayed showing orders as well as the current location of the device. Clicking on an order point displays a tooltip with order details. By clicking on the hint, you can open the order card.
The map can display both “Today” and “Tomorrow” orders.
note , which is in the current version, for the ability to display orders on the map in the application, need to, before issuing to the courier, display on the card in the main system. At this moment, geocoding occurs (linking orders to coordinates on the map). There you can manually adjust the bindings if the system was unable to automatically geocode some orders.
In the top line, the program shows how many orders it was unable to display on the map. By clicking on this line, you can go to the list of orders that are not on the map.
Setting statuses
By clicking on the order line in the list or on the hint on the card, or by scanning the barcode from the order, you can open the order card. The card displays detailed information about the order, some functions are available (photographing, calls, route planning, etc., see below), and it is also possible to enter the order status.
Please note: Statuses can only be set for “Today” orders.
The signature is sent to the system when the order card is saved, and will then be available in the main system in the correspondence card - Button "Functions" - "Attached files", as well as in the client's personal account.
Full delivery
To set the status to "Delivered", select the appropriate item. In this case, the application will immediately prompt the recipient to sign on the screen, and if the “Save” button is pressed, it will save both the signature and the entire order. In this case, the system considers that the courier has accepted the required amount of money from the recipient. In case of payment by card through an integrated service and/or fiscalization, saving will occur only after the transaction has been successfully completed. When an order is saved, it disappears from the list (it can be found in the " " section), and changing its status becomes impossible.
Partial delivery
Partial delivery is only available for orders that accept payments. It comes in 2 types:
1) The order contains the amount for collection, but there is no detail of the contents.
In this case, when you select the “Partially” item, the application will prompt you to enter the amount that the courier actually accepts from the recipient.
2) The order contains detailed contents.
In this case, the system will display a list of goods with prices and quantities, and will offer, by pressing the “-” and “+” buttons, to indicate the quantity of each product that the recipient accepts. Above the list, it immediately displays the amount that will need to be accepted from the recipient. If the order contains barcodes of goods, above total amount A “Scan” button will appear, allowing you to scan the barcodes of products that the buyer refuses.
Delivery problems
If your order is not delivered, select the "Not Delivered" status. The system will prompt you to select a reason from the directory, and you can also enter a text addition.
The directory is edited in the section "Directories" - "Statuses" - "6 - Reasons for non-delivery".
"Additional information" for directory items:
- Some items may be necessary for office employees, but are not available to couriers, then in “Additional information”, in the first parameter, indicate “0”.
- 1 - Transfer, otherwise - Refusal.
- 1 - Was at the address, otherwise - wasn’t.
- 1 - Not delivered due to our fault.
For example additional information for the item “Transfer by recipient by phone” should look like “1, 1, 0, 0”: Available to courier, Transfer (you need to find out and enter new date and also deliver), Was not at the address (should not have taken money for a full refund), Not through our fault.
Payment types
Orders can be paid in Cash or Card. If you need to pay by card, the application will display the word "Card!" next to the amount to be accepted from the recipient.
Also, for some clients it can be installed
In the back-office system, go to “Customer Card” -> “Finance” and check the box “Ask the recipient for payment type”
In this case, a drop-down list will appear in the order window in which you must select the type of payment. This information will be transmitted along with the status to the system.
In case of payment by card, when saving the order with the status “Delivered” or “Partially”, the system tries to process the payment through . In this case, she will not save the order if payment is not made.
Sign that a cash receipt is required
If necessaryIn the main system, open the customer card, go to the "Cash" tab and check the "Print cash receipts" checkbox
The application will display the word "Check!" next to the amount to be accepted from the recipient.
If a receipt is required, when saving an order with the status "Delivered" or "Partially", the system tries to print a receipt using . In this case, she will not save the order if fiscalization is not carried out.
Making calls
Call to recipient
To commit phone call recipient, click on the "Call" button in the order card. The system will prompt you to select the recipient's phone number from one or more possible ones. Selecting a phone when only one number is available is done so that the user has the opportunity to cancel the call by pressing the "Back" button on the phone in case the call button is pressed accidentally.
Call to the sender
Expand the sender section in the order card by clicking on it. Near the sender's phone number there is a "Call" button. Click on it. The program will prompt you to select desired number, and will make a call to it.
Call to the office
Click the "Settings" icon in the main menu. A menu will appear. Select "Call office/number". In the window that opens, click the “Call the office” button. The program will try to connect to the internal number of a group of subscribers via Asterisk; if the attempt is unsuccessful, it will call a standard dialer, passing it the office phone number, which can be specified in the "Phone - Options" section of your personal account.
Call to a random number
Click the "Settings" icon in the main menu. A menu will appear. Select "Call office/number". In the window that opens, enter your phone number and click the “Call” button.
General concepts about making calls from the application
After selecting a phone number, the application sends a request to the server about it. On the server, the fact of the call is registered (still in development), and if there is a configured connection to the Asterisk telephony server, it sends a request to it. A message is displayed to the courier that the request has been accepted. Next, the telephone server must call the courier, then the recipient, and connect them. If the application fails to send the request, or if the telephony connection is not configured, the application calls the standard dialer and sends it a command to make a call.
note: for successful calls from the mobile application through the telephone server, the mobile phone number must be entered in the appropriate field in the courier card!
Fences
Delivery cost calculation (calculator)
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| Payment system name | Main settings |
|---|---|
| 2Can | They provide acquiring through the application. The 2Can payment system offers a choice of readers P17, P15, C15 and terminal A17. Exact tariff data can be found on the 2Can website. |
| LifePay | They provide acquiring through an application and SDK. SDKs are development tools that allow the MeaSoft application to interact directly with the POS terminal. If possible, you should use this method. The SDK does not support readers connected via the headphone jack. The choice in favor of SDK can be made in cases where mobile phone The system partition for installing mobile applications is clogged or small in itself. The payment system provides Pinpad LIFE PAY, Ingenico ipp 320 and PAX SP 30 terminals for purchase. Tariff data is indicated in more detail on the LifePay website. |
| Ibox | They provide acquiring through an application and SDK. Ibox offers a choice of readers P17, P15, C15. Tariff information is available on the Ibox website. |
Equipment selection
Purchase equipment only from the company you have chosen as your acquiring partner.
According to the connection method, the equipment is divided into:
- Connected via headphone jack (3.5 mm audio mini-jack). This is an outdated method that does not work reliably, Lately everyone refuses it.
- Bluetooth - this type of equipment connection is the most reliable when working with payments.
Based on functionality, the equipment is divided into:
- Reading magnetic stripe. Recently it is no longer supported. Leading payment systems have already begun to prohibit payments with a magnetic stripe using cards that have a chip. There are practically no cards left without chips anymore.
- Chip reading. Supported by all modern equipment.
- Reading contactless cards. Not supported by all equipment, we recommend that you note this Special attention. The function is quite advanced and in demand.
The process of paying for an order through the terminal
To pay for an order by card, the payment type “Card upon receipt” must be selected or the “Ask payment type from the recipient” checkbox must be selected in the customer card (in this case, a drop-down list will appear in the order window in which you must select the payment type). More details can be found in the section