Contact center home credit bank. Question How to call the Home Credit Bank hotline

Founded in 2002, Home Credit and Finance Bank is currently one of the top ten lending organizations in Russia. In addition to issuing credit funds to individuals and legal entities, the bank offers a full range of financial products and services that meet international standards. To provide information and technical assistance to its clients, a support center has been specially created, operating around the clock.

Home Credit & Finance Bank support service functionality

By contacting contact center bank, you can:

• Block the card if it is lost or stolen and report fraud;
• Leave your request regarding service quality issues;
• Fill out an application for a loan;
• Connect additional bank services;
• Get the necessary information about all bank products and services;
• Find out the balance of your card, account, deposit or credit balance;
• Find out the opening hours and addresses of offices and ATMs;
• Specify detailed information according to the latest money transfers.

There are several ways to contact bank employees:

• Filling out the form feedback Online;
• Call the 24-hour hotline;
• Online call;
• Online chat;
• Sending a written application to the postal address of the bank's main office;

Home Credit Bank central office address: 125040, Moscow, st. Pravdy, 8, bldg. 1.

• Through the bank’s official community on any social network.

How to call Home Credit Bank

You can make a call to the bank's contact center employees in several ways:

1. Toll-free hotline number 8-495-785-82-22 for calls from mobile or landline phones, as well as from abroad.
2. By making an online call through the Home Credit and Finance Bank website if you have a connected, properly working headset and microphone on your device.

Online communication with Home Credit Bank support service

If you are unable to make an outgoing call using any of the above methods, you can contact support staff at online mode:

1. Go to the Home Credit and Finance Bank website and open the “Ask a question” section at the top of the page.
2. Next, select "Home Chat".
3. In the window that appears, fill in all fields with valid data.
4. Enter your full name and address Email and the number of the agreement or bank card.
5. Enter the character code from the image.
6. Having agreed to the terms of providing data to bank employees, click on the button to start a dialogue with a consultant, where you can ask your question.

Feedback form with Home Credit Bank support service

You can submit your application through the bank’s website using a special questionnaire form:

1. Go to the feedback section on the Home Credit and Finance Bank website and select the option to submit a request: “Contact us” - “Need help” - “Leave a request”.
2. In the form that appears, fill in all fields with valid data.
3. Indicate your full name, date of birth and contract or bank card number.
4. Enter your email address to receive a response.
5. In the text field, describe your problem in as much detail as possible.
6. Attach files if necessary
7. Agree to the terms of providing personal data to support staff.
8. Submit your application and expect a response within 24 hours.

You can contact the support service specialists of Home Credit and Finance Bank online and through social media. Just follow the link of the bank's official community on its website and log in to your account.

To obtain the necessary information, start a dialogue with any bank representative, who will answer you within a few minutes.

The help of a bank employee may be required in many issues related to the use of credit institution products: find out the decision on a loan, urgently block a lost card, clarify the amount early repayment. A call to the Home Credit Bank contact center will help you answer any question.

The Home Credit Bank help desk allows you to solve situations for which you once had to go to the office in person and waste time waiting for a consultation. Now in Home credit tel. The hotline is available 24 hours a day for calls from anywhere in the country.

Unified phone Home credit

• Hotline number: 8 800 700 800 6
• Federal number of Home Credit Bank: +7 495 785 82 22

Hotline Home Credit Bank is a free phone for all regions. Residents of the capital, as well as clients located outside the Russian Federation, can contact the bank via a landline number.

How to contact the Home Credit Bank operator?

Home loan bank toll free number is set to connect with an operator - you don’t have to navigate through the voice menu or use additional keys - this is a significant plus and distinguishing feature before other credit institutions.

The bank has provided a lot alternative options contacting the bank for maximum customer comfort. You can contact a Home Credit Bank specialist

• Through ;
• Home Credit Bank hotline;
• Online call on the website;
• Feedback – with a bank or financial mediator;
• Mobile app;
• Home chat online.

All contact options are located in a separate menu of the website “Contact Us”:

What issues can be resolved remotely?

Modern banks are trying to make life as easy as possible for their users by providing access to most products and services remotely. Home Credit Bank LLC is in no hurry to “grow” with a network of branches, since the list of remote actions is quite extensive.

By contacting the bank from home, you can:

• Order a card, block or restore a card, activate a credit card, receive a statement, make a transfer, check your balance;
• Apply for a loan, close a loan, make a payment, find out loan details,
• Resolve debt issues;
• Open a deposit, top up, complete, extend the deposit;
• Restore access to, resolve technical issues;
• Find out the addresses of bank offices and ATMs;
• Provide financial protection;
• Set up SMS notifications;
• Consult on tariffs and bank rates.

In order for the operator to be able to answer your questions about current products, be prepared to log in by providing your passport details, date of birth, registration address and code word. This measure is necessary to protect personal data.

In what cases is a visit to the office necessary?

Some services according to the legislation of the Russian Federation and internal rules of the bank have not yet gone digital. In a number of situations, you will still have to visit a representative office or use a branded ATM:

• Signing a loan agreement;
• Receiving a card (you can also choose to receive a card by mail);
• Registration in the Internet bank (a regular credit account is available by date of birth, but for the full version you need to get a login and password in the office);
• Receiving extracts and certificates with the original seal.

Tatiana
21.02.2019 19:14

The Veterans department does not answer any of the indicated telephone numbers ((

Sergey
11.02.2019 22:21

There is a rainbow Khanty-Mansi Autonomous Okrug in the city! Employee Yulia in the RBT store is deceiving customers!!!

Elena
20.01.2019 07:21

Just bad bank. The bank employees are rude and reprimand that they asked the wrong question about the movement of funds in the account, they cannot explain anything about the payment of the loan, they cheat on interest rates. They cannot find the financial protection returned back to the bank account and cannot explain where it is at all and how it is written off in debt repayment account. You should not contact such a bank, there is only deception and rudeness all around. You call the bank on the phone using your own money, they give up and don’t want to talk. In a word, it is better not to contact this bank!!!

Tatiana
30.10.2018 07:02

Very inconvenient work schedule from 10 am! Well. would work from 9 o'clock!

Fedorovich
29.10.2018 19:44

I received an SMS with an offer to provide a loan of any amount. Because with a computer on YOU and then in a whisper the girl Polina explained on the phone how you can take out a loan on the Internet with an interest rate of 11.1%. Warning that the money will arrive in 2 business days and plus insurance, which can be canceled on the same day. True, the money came as requested. I went to several offices that were listed on the computer. It turns out they were all closed. Left alone on Lenin 7 I went there. Repay the loan in full along with insurance. This is not a lot - no less than 27,000. And only the requested amount was credited to the card. And the interest rate is 18.9% (!!!) This is instead of 11.1% for which I supposedly signed. In this situation, I would not take out a loan! Fraudsters, swindlers, deceivers. They send SMS to pensioners. And where can I get 27 thousand now to terminate the contract? I returned the loan money, but I will return the insurance only after it is returned to me, and then with interest of 18.9%. Machinations thought out to the smallest detail! Scammers at the state level! Bravo! Keep it up! Designed for retirees. Our pennies live well, they are rich, we need to take everything away from them. People, don’t mess with HOME, don’t believe it. This is another scam.

Irina
21.08.2018 17:19

Terrible bank. People, don't mess with these bastards. I took out a loan and paid it off ahead of schedule, but a year later it turned out that the agreement was not closed and interest accrued. Don't trust this bank. The boorish workers cut off the entire telephone line; after a scandal over the telephone, 2 hours later they imposed fines. Choke on your interest you bastards

Galina
24.05.2018 13:49

After conscientious payments on the loan, I received an offer via SMS: loan up to 196,000, payment up to 3555 per month, but in fact it turned out not 3555, but 6500, somehow GADKO became - she had a better opinion of this bank.

Olga
20.04.2018 14:40

Where did you see the branch office of the bank on Lenin Square 3?

margarita
21.02.2018 17:43

Zavodoukovsk, I ruled for myself home phone, people started calling me to get a loan, it turns out my phone number on the home bank website is listed as their phone number. and every time I have to make it clear that this is an apartment. How can I fix this?

Basil
05.01.2018 20:09

thieves especially if they want to terminate the contract

Novel
02.12.2017 20:56

Two thieves Euroset and Home Credit Bank, people don’t mess with anything!

Natalia
10.11.2017 18:15

I would like to warn future borrowers to think 100 times before contacting this bank. More than once I have received calls offering to issue a loan on preferential terms at a minimum interest rate. But in fact, they have 25.6 considered the minimum interest rate, although in telephone conversation there was talk about a rate of 15.6% today I am the first and last time I visited this bank

Vladimir
30.06.2017 08:09

Having used this bank more than once, everything is fine

Lesan
01.03.2017 10:50

The most terrible bank, shameless employees, no ATMs, terrible interest rates

Edvira
01.02.2017 13:53

Great bank! I really liked it, I paid for five years, there were no problems, the employees were polite and friendly! Thank you for being!

Bobrinsky Vladimir Viktorovich
14.10.2016 19:02

There is no bank in the city of Sarov. Technical support is bad. Pay phone - 10 rubles. minute. The music plays for a long time. Prevents termination of the contract. They don't immediately explain what you're asking. They ask all sorts of nonsense. Money and nerves are wasted.

Alina Mironenko
23.05.2016 21:32

The card loan repayment system has not been working for almost a month. They offer to pay through another bank for additional interest. Scammers clean water. Call to help desk paid. But SMS about payments arrive regularly, without failures. If you want to get into trouble, go to Home Credit. Scammers

Petrovich
10.11.2015 08:00

The bank is good. I’m not happy with the rude attitude of the employees who call to repay the overdue payment. It’s just swearing and threats. Maybe you’re hiring illiterate people who brazenly have no right to humiliate a person, threaten him, even to the point of beating and abuse. Thus, you are pushing away people from cooperating with you. In the future, everything will have to be resolved through the courts. In a word, the collectors have become insolent.

Tatiana
22.09.2015 15:23

Today I contacted the bank (Mira, 38) with a request to return the insurance for the repaid loan. The loan was taken out for a period of 5 years, repaid in 1 year and 5 months. In response to my request, a bank employee, Svetlana Bogdanova, replied that I was not entitled to a refund of insurance. I quote her words verbatim: “What place did you think of when you signed the contract?”

Natalia
21.09.2015 09:27

In Mednogorsk, specialist Evgenia is not competent in drawing up an agreement. Firstly, without explaining, I took out insurance, naturally increasing the loan amount, and forced her to return this amount to my account. Then, when I partially repaid the loan ahead of schedule, I wrote it off on the wrong date. Thus, I had to pay the loan twice a month. I think such employees should be relieved of their positions.