Error “You need to sign in to your Google account” - what to do. Play Market doesn't work, won't log in

Sometimes on Google Play Market Some kind of glitch occurs due to which the user cannot log into his account, download the application or update it. What is the cause of the server error, and how to fix it; how to prevent? Let's try to understand the main problems and find their solution!

Why there may be a problem with the Play Market

Google Play Market is a comprehensive application that integrates almost all programs installed on an Android device. The main function of the Market is the timely updating of these programs. Thus, the user does not need to waste time visiting developer sites to get the “latest” version of their product. You just need to configure automatic update.

Google Play Market app

Of course, this level of integration requires an account to store data about installed applications. Since the Play Market belongs to Google, the account is linked to it, and accordingly, Google. And if any problems arise with it, then they are transferred to the “Market”, and therefore to installed applications. Conversely, malfunctions in the Market can lead to errors in the entire account. However, don't panic right away. Perhaps in your case everything can be solved “in two clicks”.

What could be the reasons for Google Play Market not working properly? Below is a list of the most common ones.

This list lists problems in order of decreasing likelihood of occurrence. Before we jump straight into solutions, let's look at what types of errors may appear.

Types of errors

Play Market server error

There may be several Play Market errors. Although each is technically different in nature, the reasons are usually similar for all. This article is intended to help solve only those errors that are listed below.

The occurrence of any of the presented errors is the result of failures of the Google account or the entire system. Some of them may appear when installing applications, others when updating them. Whenever they arise, a set of actions must be carried out to solve them. It is impossible to single out a specific method for solving this or that error, since they all manifest themselves in different cases and for various reasons.

So, if you receive a message about any of the presented errors, check out the solutions to solve them.

How to fix server errors in the Play Store

As already indicated, the root cause of a particular error is difficult, almost impossible, to identify. Therefore, to solve any problem you need to take several mutually exclusive steps. They are presented below in order of execution.

Checking some parameters

Before you begin the following steps, make sure that:

Despite the ridiculous banality, often it is the restoration of these simple factors that helps restore normal operation of the Play Market. If everything is in order here, go to “Step 1”.

As simple as it may sound, sometimes a simple reboot really helps. The fact is that when you turn off the device, part of the cache is automatically deleted. So, by rebooting your phone or tablet, you can get rid of erroneous files or data.

To reboot, hold down the device unlock key. In the window that appears, select “Restart”. If you don’t have it, click “Turn off power”, and then turn on the device manually by holding down the same key.

Reboot your device

Reset settings and clear cache files

Erase residual data and clear the cache

In most cases, these actions are quite sufficient. If they didn't help, move on to the next step.

Uninstalling all Play Market updates

Play Market updates can sometimes bring disruption to the system, especially if you have relatively new model devices. Removing them can help deal with the problem of errors. However, please note that in this case, the settings of the Play Market itself will be reset to their original settings.

To remove updates, go to the Google Play Market application settings, as we did in “Step 2”. Now click the “Uninstall updates” button.

Uninstalling Play Market updates

Clearing data from Google Play Services

This application is responsible for the correct operation of the main functions of the Play Market, such as updating or installing programs. Sometimes clearing the cache and contents of “Services...” helps to fix the mentioned errors. To carry out “Step 4”, find “Google Play Services” in the list of programs installed on your device (as we did with the Play Market). Then click “Erase data” and “Clear cache” in sequence.

Cleaning up Google Play Services

Activating the Download Manager program

The Download Manager application is responsible for the device’s hardware ability to download programs from the network and install them. Sometimes the “Manager...” functions may be disabled. To enable them, do the following:

If the “Download Manager” was indeed disabled, you must enable it, even if this did not help fix the errors. Otherwise, you will not be able to download programs at all.

Enable the “Download Manager” functions

Deleting your entire Google account

Often errors occur due to problems synchronizing your Google account with the Play Market. To fix this problem, you will have to delete your account.

Deleting your account without first synchronizing will result in the loss of personal data. To avoid this, you must use the data backup function.

Backup is carried out as follows. Go to the “Settings” of the device and find the “Accounts” item. Then select your Google account by clicking on it.

Find "Accounts" in "Settings"

Click on the name of your mailbox to enter the synchronization (backup) menu.

Click on your Google account name

In the menu that opens, you will see several items and sliders next to them. When the slider is on, it means that backup the corresponding data will be executed. We recommend leaving all sliders turned on. Now press the Options hard key on your phone or tablet (usually touch button to the left of the Home button). In the window that appears, click “Synchronize”.

Click "Sync"

After synchronization is complete, you can delete your Google account with peace of mind. The delete button, as you probably noticed, is located in the same place as the “Synchronize” button.

Reboot your device and sign in to your Google account again (just go to Play Market or Gmail). The device will prompt you to restore your account data from the Google server. Now all applications from the Play Market installed on your device are normalized and synchronized. But if this step did not help you, move on.

Removing incompatible programs

If you have previously installed any programs not from the Play Market, there is a high probability that they are harming your account. It is especially worth highlighting applications for working with the functions of the Market itself. For example, those that are used to receive paid bonuses from games for free.

Running malicious applications disrupts data synchronization across the entire device and can lead to serious problems. Often such programs are equated to viruses. Therefore, they must be removed immediately. If you did not install them yourself, we recommend using an antivirus, for example, “Dr. Web". Install it and scan and then clean the device.

Install antivirus "Dr. Web"

Reset Android OS settings

This step is, of course, quite radical. Resetting the OS settings will result in loss of application data and will also restore the phone (tablet) to factory settings. However, quite often this method allows you to get rid of all potential problems. Perhaps even from those you didn’t even know existed. You can also do a factory reset if you don't want to go through the steps above.

Eliminating errors through software intervention

This method can be very effective, however, it requires minimal knowledge of the Android OS, as well as some IT skills.

We do not recommend that you attempt the following unless you are confident in your abilities. Responsibility for implementing the proposed actions will remain with you, because, as a result, the device may completely break down.

So, first, download a file manager for Android devices. A good example in this case it is "Root Explorer". After downloading, follow these steps:

Using "Root Explorer"

Now you just need to restart your device and try to go to the Play Market.

The correct operation of the Google Play Market, in fact, means the normal operation of the entire operating system. Therefore, even if you do not need to download or install applications from the Market in the near future, but any of the indicated errors occur, you need to fix it urgently. This will help nip potential problems in the bud, and therefore save both your personal data and the device itself.

The easiest way to install applications on your Android device is through the official Play Market catalog for Android devices. We will tell you what it is and how to use it in this article.

Navigation

What is the Play Market for and what are its advantages?

Play Market is the official catalog (sometimes called store) of Google. With its help, you can install on your smartphone or tablet any application that has been verified by the moderators of this directory. In addition to applications that can significantly expand the capabilities of your smartphone, you can download books, movies, music and games to your device from the Play Market.

Advantages of the Play Market compared to unofficial Android application directories:

• The applications that you download and install on your device from the official catalog contain practically no bugs. And if there are any, they are quickly eliminated by the developer
• After installing the Play Market (if you didn’t have it initially, which is rare), you will be able to receive notifications about the release of updates installed on your application gadget
• If you use Google+, you can recommend apps to your friends and get recommendations from them. What can help you find that application that you may not see in the catalog

How to log into the Play Store from a tablet or smartphone?

In order to enter the Play Market, you need to find the icon of this application on your smartphone and tablet. After which, if you have not yet registered it, you need to enter your email address in the Gmail service. We have already written about how useful it is to have a mailbox on this service on the pages of this site. And in general, how to use Google services without a Gmail mailbox?

Once you go to the Play Market, you will quickly figure out how to search for applications within this service. The easiest way to do this is through a special search bar. All you have to do is start typing in the name of the desired application and Google hints will help you quickly find it.

But what if you don’t know the name of the application? Search for something suitable through the catalog sections. To do this, click on the “Categories” button and select the desired section. After that, we look in the list of applications for the one we need.

How to optimally configure the Play Market?

In order to work comfortably with the Play Market, this service can be comfortably customized for yourself. For example, you can activate application updates only over a Wi-Fi connection.

You can also activate the following functions:

• Add icons to your device's home screen
• Notify about updates
• Activate parental controls, etc.

You can also increase the security of your payment information by activating additional authentication.

How to re-register in the Play Market on an Android phone and tablet?

There is no need to register again in the Play Market. After all, you can always restore your account. Just go to the page https://www.google.com/accounts/recovery/forgotusername and answer a few questions.

If your previous account does not provide any value, then you can easily register with Google again. To do this, you will need to register your email account with Gmail again.

How to download Google Play for free?

Some smartphones, especially those made in China, may not have the Play Market application. What to do in this case? Naturally, install this application. By the way, if errors often occur when working with the official Google catalog application, then re-installing the application may be a way out of this situation.

Two ways to install Play Market on your device:

• Download the Play Market apk file from a trusted source, upload it to your device and use the file manager to activate the installation on your gadget. Unfortunately, this method is not suitable for older smartphones. Perhaps the official Google catalog application is not supported by the capabilities of the outdated device
• If you like to experiment and have installed custom firmware CyanogenMod, MIUI or any other on your device, then to install the Play Market you first need to install the package gapps. To do this, you need to download the archive from one of the Android forums popular among enthusiasts. We copy the gapps archive to a memory card and load it into the smartphone via recovery mode. For this we choose Install from zip file and indicate the path to the files

Most often, after installing the Play Market in this way, Android will ask you to update it. Let's do this and use the application for its intended purpose.

Why can’t I log into the Play Market and how to log in?

Sometimes it may happen that you cannot log into the Play Market. What to do in this case? There are several options to solve this problem. Let's take a closer look at them. The most common problem that a user cannot access the official Android application catalog is the lack of a Google account. You can solve it by registering in the services of the “Corporation of Good”.

Don't forget to check your internet connection. Could it be that there was simply a problem with the line? Try accessing the Play Market via mobile Internet or using another available Wi-Fi network.

It may also be the reason that the system does not allow access to the Play Market - the time and date on the device are incorrectly set. To solve this problem you need to set right time, day, month and year.

Another reason that the Play Market remains an impenetrable fortress for you is the overcrowded cache. Cleaning it will not only help you enter the application catalog, but will also speed up your mobile device.

If all of the above methods do not have an effect, you will most likely have to reset your device to factory settings. For this purpose, you need to go to “Settings” - “Backup and reset”.

Conclusion

The official catalog of applications, games, music, films and books Play Market is very popular. Here, every Android device user can download any content they need for work and entertainment. Of course, not all applications can pass the strict moderation of this directory. On the one hand, this is good; Google protects owners of smartphones and tablets on its operating system. On the other hand, it somewhat limits the number of applications. If you are not afraid for security, you can use alternative directories. But, it’s better not to do this, but to find everything you need in the Play Market.

Video. How to fix most errors in Play Market - Android

Typically, logging into your Google account occurs during the initial Android setup smartphone. But, if you skipped this step when you first turned on the device, then you need to log into your account manually. Make it enough. In this article we will simply describe several ways how this can be done.

So, if you don’t know how to log into your Google account on Android, then you need to go to the settings and open the section called “Accounts”. Please note that the “Users” section may also be available in the settings. But, you need to open “Accounts”, since “Users” are local accounts on your smartphone.

After this, you need to click on the “Add account” button.

After this, a menu for logging into your Google account will appear. Here you need to enter the address Email on Google and click on the “Next” button. If you do not already have a registered Google account, then at this stage you can click on the “Create a new account” link and register.

After clicking on the “Next” button, you will be asked to enter your account password and if the password is correct, you will be logged in. Now all Google applications (for example, Play Market, Youtube and others) will use this account.

If you want to log out of one Google account and log into another, then first you need to delete the old account from your Android phone. To do this, go to the Android settings and open the “Accounts” settings section. After that, select your existing Google account.

After this, you need to click on the button with three dots.

And in the menu that opens, select “Delete account”.

After that operating system Android will ask you to confirm deleting your Google account. Click on the “Delete account” button to confirm this action.

After deleting this account, you will be able to sign in to another Google account. This can be done as described above.

Can't sign in to Google account

If you are unable to log into your Google account as described above, then try these tips:

• Check your internet connection. Open your web browser and see if the pages load. If the pages do not open, then you first need to solve problems with the Internet.
• Make sure you enter the correct Google email address and password. If necessary, you can try to restore access to your Google account.
• Perhaps on yours Android device Something is frozen and does not allow you to log into your account. Try rebooting your device to resolve this issue.
• If all else fails, then you can do it. But remember that resetting will delete all user data from the device.

Quite often, Android device users encounter the error when trying to download content from the Play Store. But before that, everything worked perfectly, and authorization in Google was completed.

A similar failure can occur out of the blue or after the next Android system update. There is a problem with Google's mobile services package.

The good news is that fixing this error is easy.

Any user, even a beginner, can correct the error described above. To do this you need to do three simple steps, each of which in a separate case can independently solve your problem.

Method 1: Deleting Google Account

Naturally, we don’t need a complete deletion of your Google account here. It's about about disabling your local Google account on mobile device.

After performing these steps, the problem may already disappear. If the error is still there, you will have to move on to the next step.

Method 2: Clear Google Play Data

This method involves completely erasing files “accumulated” by the Google Play application store during its operation.

Then it is advisable to repeat the steps described in the first step, and only then try to install again the right application. With a high degree of probability, no failure will occur.

Method 3: Uninstall Play Store updates

This method should be used if none of the above options for eliminating the error brought desired result. In this case, the problem most likely lies in the Google Play service application itself.

Here, rolling back the Play Store to its original state can work great.

All you need to do now is turn on the Play Store and install the updates again.

The problem should now go away. But if it still continues to bother you, try rebooting your device and repeating all the steps described above again.

Checking date and time

In rare cases, eliminating the error described above comes down to a simple adjustment of the date and time of the gadget. A failure may occur precisely because of incorrectly specified time parameters.

Therefore, it is advisable to enable the setting "Network date and time". This allows you to use the time and current date information provided by your operator.

In the article we looked at the main ways to resolve the error "You must be signed in to a Google account" when installing an application from the Play Store. If none of the above worked in your case, write in the comments - we’ll try to figure out the problem together.

When working with the Play Market service, glitches often occur. At the same time, a warning appears about a server error or lack of connection. Dissatisfied users write messages to the support service: “I can’t log into the Play Market.” This article will discuss possible causes of such failures and ways to resolve them.

Reboot OS

Users often complain: “I can’t access the Play Market on Android.” The fact is that the OS often freezes on mobile devices. In order to solve the problem, you need to restart your smartphone. In a similar way, you can eliminate malfunctions of this service and other applications.

Removing unnecessary information

A large amount of unnecessary information stored on your phone may cause errors in the Google Play program. The user needs to reset the utility settings:

• To do this, you need to open the device menu.
• Then you should go to settings.
• Then you need to switch to the “applications” tab and select the Play Market program.
• A control window will pop up. The user needs to click on the “erase data” button.
• In order for the system to recognize the changes made, you need to reboot mobile phone.

Removing installed updates

What should users who post messages on forums like: “I can’t access the Play Market on Android” do? You can try to resolve the problems by removing installed updates:

• To do this, as in the second method, you need to go to the menu.
• Next, open the settings and select the “applications” line.
• Then you need to select the Play Market program in the list and click on the “uninstall updates” link.

The application will be returned to its original state.

Resetting the Google Services utility settings

How to access the Play Market if the methods described above do not work? Sometimes resetting Google Services settings helps solve the problem.

To perform this activity, you need to go to settings. Then you need to check the “applications” item. In the list of installed programs you need to select “Google Services”. Next, click on the “clear cache” button.

Enable the Download Manager app

If this utility is deactivated, then errors in the Play Market program will occur constantly. To enable the Boot Manager, you need to open the device menu. Then you need to go to the “settings” section.

Here you need to mark the “applications” line and switch to the “all” tab. In the list of installed programs, select “Download Manager”. If the application is stopped, then you need to click on the “enable” button. After completing these steps, you need to restart your mobile phone and check the operation of the program.

Deleting a Google Account

It is worth considering that when deactivating an account, all important and necessary information will be erased. Before performing this procedure, you should create a backup copy:

• To do this you need to go to settings.
• Then you should switch to the “accounts” tab and mark the desired one in the list account.
• Then you need to click on the mailbox address. The synchronization menu will open.
• The user needs to check the required boxes. Using this menu, backup copies of personal data and contacts are created.
• In order to save important information on the device, click on the “options” button and check the “sync” option. The system will create backup copies of all utilities.

After synchronization, you need to deactivate your Google account. How to log into the Play Market after deleting your account? Upon re-authorization, the user will be prompted to restore the backup. You need to click on the “ok” button. After deleting and reactivating the account, the operation of the Play Market utility should be normalized.

Troubleshooting program compatibility issues

One of possible reasons The reason why Android device owners write “I can’t access the Play Store” is the presence of conflicting applications. Users install such utilities themselves. To the number malware This includes the Freedom application, through which users make free purchases of game currency.

Editing the "hosts" file

In search of interesting utilities, newbies go to unverified sites. After such visits, thousands of requests appear on the forums: “I can’t access the Play Market from my phone,” “the money in my account has disappeared,” and so on. In order not to resort to full reset all device settings, you need to edit the “hosts” file:

• The user needs to go to the “settings” section, check the “applications” item and switch to the “installed” tab.
• You should select the malicious program from the list of utilities.
• Next, you need to click on the “disable” button.
• Then delete the application.

You cannot erase files without first stopping the utility. After rebooting the device, you need to check the changes made.

Factory reset

What to do if the above methods did not help solve the problem? In order not to bother the support service with numerous messages on the topic: “I can’t log into the Play Market,” you can try to fix the problems by resetting all settings. This is a rather radical solution. This procedure will help eliminate most problems related to the operation of installed programs and the system itself:

1. First, go to the “settings” section.
2. Then you need to check the “restore and reset” box. A new window will open. The user needs to click on the “reset settings” link.

Before you begin this procedure, you must back up your important data. Information saved to the memory card will remain intact. Next, you should restart the device and restore the backup copy of your contacts.

Checking your network connection

Most often, users send messages to support with the text: “I can’t log into the Play Market, it says there’s no connection.” In this case, the cause of failure is the lack of Internet connection. You need to check your network settings and restart the router.

Enabling Google Account

Problems with the Play Market often occur due to a disabled account. In such cases, users send to technical support requests like: “I can’t log into the Play Market, it says I need to log in to my account.” In order to activate your account, you must open the device menu. Then click on the “settings” icon.

Next, you need to check the “accounts” item. Here you need to click on the “add” link. The user must provide an email address and password. After completing these steps, you need to check the operation of the Play Market application.

Checking time and date settings

If you don’t have a stable connection to the network, you don’t need to panic and create topics on the forums: “I can’t log into the Play Market, it says server error.” First, you should check your time and date settings. The user needs to go to the menu.

Then you need to check the “settings” item. Here you need to select the “date and time” line. Next you need to set the time zone and time. In this case, you need to enable synchronization with the network.

Disabling proxy settings

Seeing the message about the lack of connection, users enter the following queries into the search: “I can’t access the Play Market, it says the connection timeout has expired.” Don't waste your time. In such cases, the first thing you need to do is check the Wi-Fi operation. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the “settings” button.

Next, you should make sure that the word “no” is displayed next to the “proxy server” item. In this case, the “advanced options” option must be activated. If there is no inscription, then the user needs to disable the proxy server settings.

Setting up static DNS

If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the “Wi-Fi” section. Having selected an access point in the list, you need to click on the “change network” button. Then you need to check the box next to “advanced options”. Next, check the box next to the “static IP configuration” line.

At the bottom there are two DNS fields. You must fill them in with the numbers 8.8.8.8 and 8.8.4.4. Then you need to click on the “save” button. Next, you need to restart Wi-Fi on your mobile device and recheck the operation of the Play Market application.

Changing router settings

Setting the MTU parameter - 1500 V software router is usually carried out automatically. For this reason, some applications do not start at all. This problem occurs on all devices connected to the access point. You can change MTU settings manually. This will save the user from having to create requests: “I can’t go to the Play Market, Google Play doesn’t work.”

In order to change the MTU parameters, you need to go to the router settings and open the “network” section. Next, you should switch to the “WAN” tab. At the bottom you can see the line “MTU size”. You should enter 4 numbers in the empty field next to the inscription. A user who is unable to contact the provider should indicate one of several options: 1420, 1460, 1500.

Next you need to save the settings and reboot the router. To change the MTU in the Asus software, you need to open the “Internet” section. Next to the line “additional pppd parameters” you can see 2 fields. You need to enter the number 1460 in them.