Arrived in Russia on the last mile delivery. The problem of the "last mile" in logistics and tools for its solution. What is The Last Mile
Online stores often talk about the pros and cons of logistics in Russia. The Rusbase edition decided to collect the opinion of industry experts - what features of the market situation in Russia affect logistics, what they see as shortcomings in their work, and what processes they would like to change.
Our manager Matvey Kozlovsky commented on the problematic issues of the logistics market, such as return processing, last mile, trunk delivery, money acceptance and collection. He wrote a lot and in detail, so not all of his comments were included in the article, which can be read at the link.
Excerpts not included in the material are published on our website.
Before talking about problematic issues, let's define the terms. Logistics in e-commerce is the organization of transportation of goods / parcels between suppliers, sellers (online stores), service providers and buyers. The "correct" logistics, which everyone is chasing, first of all, should be fast and cheap, and secondly - convenient and insured against loss or damage. So, all the main problems in logistics are tied to these four main parameters.
Returns processing.
At its core, return logistics is not much different from direct logistics. At point A, you need to pick up something and transport it to point B, keeping the attachment and properly documenting all the steps for reporting. Now the main channel for sending returns is the Russian Post, with all its shortcomings, the main of which are long terms, low delivery rates, and unguaranteed safety of goods during transportation. The provision of such a service by commercial express delivery companies can solve this problem. It is doubly convenient for the buyer when he can make a return through the same company through which he received the order. The ability to return unsuitable goods to the online store by calling a courier or handing over the parcel to the nearest pickup point on your own provides an alternative to returns via the Post. It is fast, the return is protected by special packaging (safe package), the sender has access to informative online tracking and a call center service.
Our company provides a return service for customers of online stores to whom we ship, however we want to make it standard for all of our online stores.
last mile
Last mile problems are understood as poor control and manageability of delivery processes in settlements outside the two capitals. That is, where the relative density of orders is low, there is little competition between providers and, as a result, poor discipline and organization of delivery. Each company solves these problems independently, within the framework of obligations to its customers and recipients.
The most important technology, or rather the approach to solving the “last mile” problem, is to standardize delivery processes, develop a single delivery procedure regardless of the location, determine quality parameters, build a unified delivery control system that is available with different data details for delivery service management, customers and recipients.
Trunk transportation to the regions
There is a set of companies that provide trunk transportation services separately by car, railway and air + combined. This business was formed on the basis of the transportation of commercial cargo even before the emergence of e-commerce companies in Russia in the form in which we know them now. This business is characterized by closeness, not flexibility, the core of the business is to a lesser extent technology, to a greater extent the development of efficient routes, competitive rates, and expansion of the delivery zone.
Thus, some third-party high technologies are unlikely inside the trunk transportation, so it remains to wait for a positive movement from the existing trunk operators.
Cash on delivery and collection
The main problem of the overlay is the very fact of its existence. The uniqueness of Russia as an e-commerce market is in the overwhelming percentage of orders with cash on delivery (it fluctuates around 90% for different segments of goods). Such cash flows attract the attention of the state - the chain of transactions from the moment of collecting cash to transferring it to the store is complex, not instantaneous (in fact, from several days / weeks to several weeks) and risky. Paying with bank cards solves these problems, but the use of cards by the population outside million-plus cities is negligible (on average, two transactions per month - the receipt of wages and cashing out the entire amount on the same day), and in the millionaires themselves, the percentage of use when paying for the received order is rare reaches 10%.
The popularity of the Internet of Things is being driven by the growth of e-commerce
Industrial globalization and the rise of e-commerce are bringing new challenges to trade and logistics companies. As a recent Accenture study showed, customer expectations are now based on three main points.
Firstly, this is delivery control. People want the best last mile service, when the purchased product goes directly from the seller to their hands. Quality control of delivery gives them the opportunity to choose how, when and where their packages are delivered.
Secondly, delivery method. There are more and more options for receiving parcels. People can use the pick-up point, postal service, automatic parcel locker or luggage storage, which guarantee a reliable, round-the-clock, and sometimes anonymous delivery option.
Thirdly, delivery terms. For some people, it is important to pick up the goods as soon as possible, while others can do it only after a week. Logistics companies need to focus on giving the customer a choice of delivery times for their convenience.
These points will eventually lead to delivery automation. According to a study by McKinsey, automation in the last mile of delivery will reach 90% in ten years. Drones, parcel lockers and autonomous vehicles will be used for this. And if we consider them as devices of the Internet of things, the restrictions that exist today can seriously hinder the subsequent growth of the market.
What are they? First of all, the prevalence of such devices requires a serious level of security for the entire ecosystem. And these are not empty words. In 2014, the first cyberattack using the Internet of Things took place, during which 750,000 client devices were affected. And there is no doubt that in the future, cyberattacks on IoT systems will be more powerful than they are now. Therefore, tools that ensure last mile delivery must be well protected. This will ensure uninterrupted operation and the safety of confidential customer information.
The second point is the growing number of devices. They will become more and more, they will require wider communication channels and high computing power of cloud services. A large number of devices will also require automated maintenance systems, because you cannot assign an operator and a system administrator to each drone. This, in addition to high safety requirements, will require significant capital investment.
The third limitation is the ever-increasing complexity in the interaction between companies. For one corporation, the monopolization of the entire vertical of procedures is a plus. For example, Amazon this year launched delivery to end users, which allowed them to close the entire chain of work with customers - from sale to delivery. Large players create standardized supply models, which is why small and medium-sized companies cannot compete with them without establishing cooperation. And it turns out that different companies must exchange customer data with each other. And because of different approaches and security standards, leaks of confidential information can occur. This is the third major issue in the industry - the security, privacy, and confidentiality of customer data.
Blockchain as a solution to last mile delivery problems
There are many different approaches to security and other critical issues in the operation of the Internet of things. One of them is the use of blockchain technology. It will revolutionize and make last mile delivery solutions truly flexible, autonomous and secure.
To understand how this works, let's take a look at the description of the infrastructure elements of the blockchain and the Internet of things:
1. IoT devices interact with the physical world, receive information, turn it into digital data and store it in a register like a normal chain.
2. The blockchain stores one or many such chains in the form of a chain of blocks. At the same time, the side chain can be used to speed up transactions, reduce costs and computational load.
3. Smart contracts define actions for physical objects. It can be an independent program for each station or device. It sets the goal, plans, policy and context, monitors their implementation, and also updates the status of the register through a consensus mechanism. In other words, the actions of the device in the physical world depend on the state of the register. And this state, in turn, is set by a smart contract.
In such a simple way, blockchain technology solves the problem of increasing the number of devices in the field of last mile delivery.
Security. Decentralization of the system will reduce the risk of failure of the entire network, because the integrity of the system will no longer depend on single nodes. Instead, it will rely on consensus between nodes.
Expandability. Computing power and information storage will be redirected to all devices, not central servers. Thus, the decentralized system will be more flexible and make the management of last mile devices easier.
Compatibility. Open protocols will establish trust between clients to share and securely use data. In addition, distribution and logistics companies will be able to exchange customer data without risking security.
The rise of e-commerce, the emergence of crowdsourced apps, and same-day delivery have revolutionized the last mile delivery segment. RetailDive highlights nine trends that are impacting last mile delivery
1. Faster fulfillment
Particular attention is paid to logistics and fulfillment due to the increase in the volume of orders on demand or on the same day.
“We are seeing tremendous pressure on the fulfillment side to process orders at a much faster pace than current technology allows,” says Michael Armanius, vice president of sales and marketing at Datexcorp (a provider of third-party warehouse management solutions (3PL) “Typically, we are expected to complete all operations in less than an hour, all sudden needs must be resolved within a few minutes, which creates problems in terms of planning.”
This is especially noticeable in the pharmaceutical and food delivery markets. Customers want to receive purchases within hours. “By the time the order arrives, it needs to be processed and prepared, which means bottleneck for us,” says Armanius.
2. Sharing economy/crowdsourcing applications
In 2015, venture capital investments in supply chains and logistics start-ups were more than four times higher than in 2014 ($1.2 billion vs. $388 million). The amount of venture investments invested in this sector in the first quarter of 2016 alone amounted to $1.75 billion.
Companies like UberRUSH for packages, Postmates, Deliv, and even Amazon Flex provide delivery via independent drivers. Companies send order information to their apps to alert drivers of available orders. “Picking and delivering goods is not as efficient as delivering something when you can manage the route, you have the goods in the truck and you know where to go,” says Andre Farand, Accenture Lead Mail and Batch Consulting Consultant. . Technology is increasing vehicle use, and those who own a car (or bike) can do so if they want to make extra money.
These services have limited geographic coverage and are not yet widespread. Venture capitalists are interested in companies based on information and technology, not on assets such as vehicles. They are aimed at companies using analytics and information to figure out how to get the job done for less and use drivers with their cars as excess power. “There will be a fight between the guys who own the buildings and the assets versus the guys who have the apps and the information. The winner will be the one who has both,” Farand said.
photo: www.gumtree.co.za
3. Focus on transparency
The technologies used by delivery people have improved the traceability of purchases at every stage of delivery. Regional and smaller last mile delivery organizations typically do not have the technology to provide this data.
“You run into confusion about data and how to share it,” says Farand. - This data is important for tracking if the packet is delayed or lost. But smartphone apps have revolutionized the GPS tracking experience.”
Customers can now see where the driver or package is. “We can track whether the person making the delivery went to the destination or not.” Although the process is not yet standardized across the board, consumers will increasingly demand that the industry move forward in this direction.
4. Development of the postal service
Traditional carriers such as the United States Postal Service (USPS) have changed over time and continue to grow. Given the drop in mail delivery volumes, now is a good time to increase e-commerce delivery volumes.
Adding packages to home delivery does not incur additional costs for USPS, as the carrier will still go to the specified address. It is more expensive for UPS or FedEx to make the same delivery as it is an independent stop.
Other national postal services can serve as an example. While the USPS does not deliver restaurant meals, the New Zealand Post has launched a pilot delivery of Kentucky Fried Chicken to boost its revenue as postal delivery volumes have declined in recent years.
5. Domestic delivery services
A growing number of companies, including Amazon, are using their vehicles for last mile deliveries. “Traditionally, our clients have not been in the transportation business. They didn't have trucks or vans but are now cooperating with competitors or other companies in the region to use each other's transportation assets,” said Armanius.
Some 3PL companies now have their own local delivery services. They have their own vehicles and have drivers for local, short-term transportation. “We have a client in New York who has 400,000 square feet of warehouse and 17 vans, and all day long they collect pickups and deliveries of product at the request of customers,” said Armanius.
6. City warehouses
There were at least 58 Amazon Prime Now centers in the US last year for customers requiring immediate same-day delivery. A growing trend is for organizations to build or take advantage of urban warehouse space and have easy access to products to deliver customers quickly.
“This is the only way to reduce delivery speed or transit time,” Farand said. According to him, Amazon's two-hour delivery is unheard of. “This is what excites everyone. I haven't heard of any retail chain or delivery company that can offer delivery like Amazon does now."
Amazon has a market leader advantage and most retailers are struggling to catch up. Major retailers offer two-day shipping on minimum orders, while Amazon offers two-hour shipping.
7. The carrier becomes the seller
Using Big Data, retailers can predict what else a customer might want, even if they didn't order it. The mobile warehouse concept is gaining momentum. The deliverer can load additional merchandise into the vehicle, allowing the deliverers to make additional sales during the delivery process.
Just as Amazon shows customers additional products during the checkout process, a delivery person might bring items that a customer ordered earlier or might want to purchase in person. “We see it in the food market,” said Armanius, “as well as in the home goods and even clothing segment.
8. Intelligent technology and sensors
In addition to being transparent at every step of the delivery process, customers want to track temperature-sensitive goods.
“Many of our customers put various sensors and controls into the packages themselves,” said Armanius. “So a pharmaceutical company, a frozen food company or a spirits company will know the temperature and possibly the humidity level at every turn. It's becoming the industry standard."
Data centers use weather data for planning, adding additional packaging materials to account for temperature changes. If they know they'll be delivering goods to Tulsa in the summer, where temperatures reach 100 degrees Fahrenheit, they can add additional freezers or dry ice.
9. Delivery by self-loading cars, unmanned aerial vehicles and robots
Although these futuristic delivery options are being developed and tested, they are not yet developed. But keep an eye on them for the future.
If packages can be delivered by autonomous vehicles or drones, that would be a game-changer, Farand says. The highest shipping cost is labor, which accounts for 60% of the cost. Supplies are currently limited by labor costs, availability and shifts. Robotic delivery can be done 24 hours a day. However, drone shipments may have limited use in highly urbanized areas due to regulatory and operational issues.
Robot delivery is already being tested in San Francisco for Yelp Eat24, using Marble robot on city sidewalks. One drawback is that the robot needs human help if problems arise. McKinsey predicts that in the future, autonomous vehicles and drones will deliver 78% of all items, with traditional delivery accounting for just 20% and courier delivering another 2%.
The emergence of the last mile problem is associated with the decision of companies to take away the role of the only intermediaries between the goods and the buyer from retail stores and start delivering directly to the house. This problem is due to the poor quality of delivery of goods on the last leg of the journey, especially in regions with a relatively low density of orders. This, in turn, is caused by the low competition of companies involved in the delivery of the "last mile" in the regions, which leads to unsatisfactory discipline and organization of delivery.
The term “last mile delivery” itself arose from the fact that the average distance between a warehouse or the nearest point of sale and a customer is approximately one mile. It is this distance that accounts for up to 28% of the total cost of transporting goods, and it is this distance that often causes delays in order delivery, which significantly undermines customer loyalty and reduces the desire to re-purchase. Moreover, 27% of consumers do not use the services of online stores at all due to long waiting times.
Delivery of the "last mile" is one of the weakest links in the logistics chain of many trading companies. At the same time, its solution can become a key factor in the competition, and a company that manages to find tools to improve the efficiency of last mile delivery will become the undisputed leader in the market. In this regard, the solution of this problem has recently acquired exceptional relevance.
While most companies around the world limit themselves to increasing the speed of delivery by increasing the vehicle fleet, hiring additional employees and using crowdsourcing, the world market leaders are looking much wider. Companies such as DHL, UPS, Wal-Mart, Amazon, Alibaba and JD.com are trying to optimize delivery by introducing the latest technologies and have invested more than $ 10 billion in this direction over the past 5 years. The reason for this waste lies in the willingness of buyers to pay more for faster delivery. Studies show that approximately 50% of buyers are willing to overpay 6-7 euros if their order is delivered on the same day. This is especially true for the younger generation, people living in rural areas, as well as people with busy work schedules and high incomes.
As a result, we can already talk about the emergence of a new way of delivering goods, in which the presence of a person is minimized, and autonomous vehicles act as couriers. There are two main types of autonomous vehicles used in innovative forms of customer delivery: ground-based autonomous vehicles (Automatic Guided Vechicle, AGV) and unmanned aerial vehicles (drones). For the first time they began to be tested as a way to transport goods a few years ago, but today the attention of millions is riveted to them. Videos in which the goods are delivered to the buyer by autonomous devices are gaining hundreds of thousands of views, and the full-scale launch of the service is hindered only by the lack of legislative regulation. And while these technologies are currently being tested mainly in Germany, the US, the UK, Iceland and the Netherlands, it is expected that in the future up to 80% of all orders will be delivered via autonomous vehicles.
The high market potential of autonomous vehicles is due to several factors. Firstly, thanks to their use, companies will be able to save up to 40% on delivery. This is especially true for deliveries in rural areas, where it can be difficult to get to and where delivering orders costs companies a lot of money. Secondly, the use of autonomous vehicles significantly increases the speed of delivery. AGVs and drones can deliver an order to its destination in less than 30 minutes. In addition, unmanned couriers are safe, environmentally friendly and smart technologies. For example, a courier robot created by Starship Technologies can read road signs, recognize traffic light colors, avoid obstacles, climb and descend curbs. Moreover, the robot is not afraid of traffic jams, which are often the culprits for the delay in order delivery.
However, in addition to the advantages, these inventions also have negative sides. At this stage of development, they are not able to cover long distances and carry loads heavier than 5-10 kg. For the full operation of autonomous vehicles, there must be a developed system for controlling their movements. It also requires qualified personnel to monitor and troubleshoot. Moreover, there is a danger of hacker attacks and system failures that can lead to signal loss. And the fear of “capturing” jobs by robots and displacing a person from the sphere of courier delivery calls into question the acceptance of automated couriers by society.
Delivery to the addressee
Delivery to the recipient
Means the actual receipt of the mail item by the recipient specified in the mail item.
Flew to destination country
The postal item will be transferred to the post office of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Departed from the airport
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.
The postal item departed from the airport of the sender's country and is sent to the country of destination.
After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.
When the parcel arrives at your post office, you will receive a paper notice with which you must come to the post office and receive the parcel.
Issued by customs
The customs clearance procedure has been completed, in the near future the postal item will be transferred to the post office of the country of destination for further delivery to the recipient.
Ready for shipment
Ready to ship
Means that the postal item is packed, marked and will be sent in the near future.
Detained by customs
This operation means that the postal item is detained by the FCS employees to carry out activities to determine the destination of the postal item. Upon receipt of goods by international mail within a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties, taxes using a single rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to conduct customs inspection and document its results.
Sending
The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.
International mail import
The operation of receiving a shipment in the country of the recipient.
All mail arriving on the territory of the Russian Federation from flights begins its journey at the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. From the aircraft, within 4-6 hours, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. During registration, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.
The next operation after exporting from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. Import information appears after the shipment has been handed over by the carrier to the postal operator of the country of destination. The operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the place of international postal exchange (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where the international shipment will go depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.
Unsuccessful attempt of delivery
Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect the specific reason for non-delivery.
Options for further action:
- New Delivery Attempt
- The parcel will be deposited until demand or until the circumstances are clarified.
- Return to sender
- It is necessary to contact the post office delivering the item and find out the reason for the non-delivery.
- You must independently contact the post office to receive the shipment without waiting for a notification.
Treatment
Processing at an intermediate point
The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.
Processing in the sorting center
Status Processing in the sorting center - is assigned during the delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.
Processing completed
A generalized status that means the completion of the processing of the mail item before sending it to the recipient.
Awaiting delivery to the post office
Means that the postal item is packed, marked and will be sent in the near future.
Awaiting shipment
Means that the postal item is packed, marked and will be sent in the near future.
Awaiting quality check
Indicates that the package is not yet complete and is in the seller's warehouse, waiting for the contents to be checked before shipment.
Loading operation completed
Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.
Export operation completed
The customs clearance procedure has been completed, the postal item has been handed over to the post office of the country of destination for further shipment to the recipient.
Shipment from the seller's warehouse
The parcel has left the seller's warehouse and is moving towards a logistics company or post office.
Shipment Cancellation
Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).
Sending to the terminal
The parcel is sent to the postal terminal at the airport to be loaded onto the aircraft and sent to the country of destination.
Shipment ready to ship
Means that the postal item is packed, marked and will be sent in the near future.
Sent
Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.
Sent to Russia
The postal item will be transferred to the Russian Post for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Sent to destination country
A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Note!
The following status will not be displayed immediately as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 14 days, depending on the workload of the place of international mail exchange.
Sent from warehouse to sorting center
As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.
Transferred to storage
It means the arrival of the item at the recipient's post office (OPS), and transfer to storage until it is delivered to the recipient.
As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).
This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.
Handed over to customs
In the sender's country
In the country of the recipient
Loading on the plane
Loading on the plane before departure to the country of destination.
Loading into transport
Shipment preparation completed
Means that the postal item is packed, marked and will be sent in the near future.
Preparing for shipping
It means that the postal item is packed, marked for further dispatch.
Preparing for export
Packing, labeling, loading into a container and other procedures necessary for shipment to the country of destination.
Left the airport
In the sender's country
The postal item departed from the airport of the sender's country and is sent to the country of destination.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.
In the country of the recipient
The postal item is delivered to one of the places of international mail exchange for subsequent import operations.
Left the international sorting center
The postal item has been sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Left the place of international exchange
The shipment left the place of international mail exchange and then goes to the sorting center. From the moment the shipment left the MMPO, the delivery times for shipments in Russia begin to operate.
According to the information received from the Russian Post, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.
Left the mail terminal
The postal item has left the intermediate point of its route and is heading towards the recipient.
Left the warehouse
The parcel has left the warehouse and is moving towards the post office or sorting center.
Left sorting center
The postal item has left the sorting postal center and is heading towards the recipient.
Left ShenZhen Yanwen Sort Facility
The mail has left the sorting center of Yanwen Logistics and is heading towards the recipient.
Left the country of transit
The postal item has left the country of transit and is directed towards the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Left the transit country
The postal item left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.
Mailing information received
Received information about the postal item in electronic form
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.
Received for further processing
The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.
Postage registered.
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.
Arrived
Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.
Arrived at the airport
The parcel arrived at the airport for unloading, loading, processing and further shipment to the destination.
Arrived at International Sort Facility
Came to the place of delivery
Means the arrival of the item at the post office (OPS) of the recipient, which must deliver the item to the recipient. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).
This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.
Arrived at the international exchange point
It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.
Arrived at the post office
Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.
Arrived in Russia
Arrived at the sorting center
It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.
Arrived at ShenZhen Yanwen Sort Facility
It means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient.
Arrived at Destination Sort Facility
The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.
Arrived in destination country
The postal item arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.
Arrived in transit country
The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment towards the recipient.
Arrived at the small package processing center
It means the arrival of the parcel at the postal distribution center, for sorting, route selection and sending to the recipient.
Arrived at warehouse
Arrived at carrier's warehouse
The parcel arrived at the warehouse for unloading, marking, processing, loading and further shipment to the destination.
Arrived at the terminal
Means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.
Arrived in Russia
The postal item arrived on the territory of Russia for further import and shipment towards the recipient.
Reception
Reception
Means that a foreign sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the postal item. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.
Admission to the customs service of the country of destination
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Reception at customs
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further shipment towards the recipient.
Customs clearance
In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.
Transportation of a postal item from one sorting center to another, in the direction of the recipient. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
Export (content check)
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.
Export, processing
Means the actual sending of the postal item to the country of destination.
The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.
Electronic mail registration
It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.