How to extend the shelf life of an order in wildberries. Wildberries trying on at the pick-up point. Free delivery of Wildberries and pick-up points. How long are orders stored at service points?

Users who purchase clothes and other items from online stores want to be able to receive free delivery and, after the order arrives, to try on the purchase before final receipt. The Wildberries trading platform pleases customers with the presence of distribution points, which have fitting booths, in almost all Russian cities. The only thing the client needs is to know about the terms of delivery from Wildberries.

About delivery conditions for Wildberries

To receive delivery from Wildberries, you need to order any goods on this trading platform: clothes and shoes, accessories, underwear and much more. When registering, you must indicate the locality in which the buyer lives and the exact address of residence. After this, the website displays a list of pickup points where you can receive delivered orders.

At any time, a Wildberry client can arrange paid delivery by courier. On official portal Wildberries fill out a form: enter the name of the city or town, street and house number. They write right there possible conditions and the timing of the parcel’s arrival, as well as the time intervals during which it will be carried out.

How long are orders stored at service points?

The Wildberry user, who sets the conditions for delivery to the pick-up point, can enter the day of receipt of the parcel immediately during checkout. This information is simply written in a separate form field.

The storage report for the incoming shipment at the pick-up point begins with specified date. As a rule, the terms range from four to ten days. It is better to clarify these conditions immediately, especially if the buyer will have to receive the goods at different service points or parcel terminals.

The possibility of receiving the shipment is tracked only in your Personal Account on the Wildberries website. No other notifications are provided in the terms and conditions of the online store.

When the shipment is ready for pickup, its status will change to “Ready for shipment.” After this information appears, the Wildbury client can go for his purchases, which are stored at the service point.

Extending the shelf life of an order

If the recipient cannot pick up the parcel from the post office or from the service point within the established period, it is permissible to make a change through the Personal Account, for example, to extend the storage date.
How to extend the shelf life of a delivered order:

It is possible to extend delivery in the Wildberry store or transfer it to another date at all stages of product movement, if available days are displayed on the website.

For example, when making a purchase on Wildberries, the delivery date is indicated as May 10th. At the point chosen by the buyer, the longest storage period is ten days. In this case, the last day to receive the parcel is May 20.

In accordance with clause 7.1 of the “Public Offer Agreement”, the trading platform has the right to return the item without notifying the client if he did not pick up the parcel within the specified period.

Change of pickup point or delivery address

When making a purchase, it is important to carefully select the conditions and delivery method, because as soon as the item is purchased, it will be impossible to change the pickup point to Wildberries (or delivery address).

If an error was made when entering data, you should proceed as follows:

1. Receive the goods using the already chosen method and to the initially specified address.
2. Cancel an order with incorrect delivery conditions by logging into the “My Deliveries” tab, and then place another one with the correct data.

In this case, it is necessary to take into account several nuances:

• cancellation of a purchase affects the calculation of the customer’s redemption percentage (delivery status in this case does not matter);
• You can place a new order only if the necessary goods are available in the store;
• Wildberry does not guarantee that discounts or promotional codes used in a previous order will apply when making another purchase.

About the possibility of trying on at the pick-up point

A nice bonus when delivering goods from Wildberry is the opportunity to try on purchased items at the pick-up point. This means that, first of all, the client can order the same thing different sizes, and already at the point of issue find out which one suits him. Also, if the parameters of the product do not meet the buyer’s requirements, he has the right to refuse the parcel completely or pay only for what satisfied him.

Important! You can try on clothes and shoes and check them for defects or incorrect configuration both at service points and in front of an employee courier service. Twenty minutes are given to carry out such actions.

How to track a parcel

To find out at what stage of delivery the goods ordered at Wildberries are, click on the order number in your Personal Account in the “My Orders” tab. In addition, call center employees will be able to answer questions about parcel tracking if you call 8800 775-55-05. The same questions can be sent to the email address [email protected].

You can also view the status of the shipment and ask questions on the forum of the Wildberries online store.

Customer service and quality control specialists will promptly advise the user and provide him with all the required information.

The online store wildberries.ru delivers goods throughout Russia within 1 to 10 days, depending on the city. For example, residents of Moscow and St. Petersburg will be able to receive goods the very next day after placing an order.

As for the cost, free delivery applies to most locations. An exception is the Chukotka Autonomous Okrug (if the redemption amount is less than 15,000 rubles and the redemption percentage is less than 30%), as well as transportation by Russian Post (if the order amount is less than 3,000 rubles). In both cases, you will need to pay an additional 500 rubles.

Features of delivery and storage

You can use any of three options: courier, self-pickup or PickPoint parcel terminal. Let's take a closer look at them.

1. Delivery by courier. If you choose this method, you will be required to provide the required address during checkout.

Then we decide on the date and suitable time interval.

On the appointed day, the courier will contact you at the specified address. contact phone number, to finalize the delivery time or warn about a slight delay.

2. Pickup. In this case you select the address nearest point wildberries ru pickup, which is located in your city. The system will then notify you when you can receive the item.

3. PickPoint parcel locker. Everything is simple here. If PickPoint service works in your city, select the address of the parcel terminal and a convenient date - and wait for an SMS notification that the order has arrived at the parcel terminal.

Delivery points

The Wildberries self-pickup system has 314 branded branches. There you can not only pick up and pay for the goods, but also issue a return. In all cities of Russia, the order is stored at the Wildberries pick-up point for 5 days from the date of the first open date (with the exception of Yuzhno-Sakhalinsk, where the goods will wait for you only 4 days).

Open dates are five days from the first available delivery date. You can receive your parcel on any of these days.

For example, if we place an order for June 20, then it will be waiting for you on June 20, 21, 22, 23 and 24. If you do not receive the item on time, it will be sent back.

A nice bonus of delivery, which can always be ordered at a discount, is the opportunity to try on. Firstly, you can place an order for several sizes at once and select the one you need after receiving it. Secondly, if the size of the item still does not match, you have the right to refuse it and pay only what fits (or refuse all items and, accordingly, not pay anything).

You can try on items, as well as check them for defects or incorrect attachments, both at the pick-up point (all of them are equipped with convenient fitting rooms) and with the courier. You will have 20 minutes for this.

You can track your wildberries order in your Personal Account. When the delivery status changes, you will receive a notification by email, as well as a system message on the website.

If you have any questions related to delivery, you can ask them

If someone told me about the existence of a store offering free shipping, pickup, payment Webmoney and daily changing promotional codes up to 30%, I definitely wouldn’t believe it. But such a store actually exists - and this Wildberries.

In just three months of being a Wildberries client, I managed to complete 33 orders, which fit 55 products 44 items.

I am not at all prone to spontaneous purchases, especially on the Internet, and prefer measured and deliberate spending. Honestly, after this it seems to me that I internet shopaholic! BUT - if you think about it, in the end almost not a single thing went unclaimed. I regret it I’m probably talking about only one thing - that I didn’t get acquainted with this platform several years earlier.

Range

Wildberries can truly be called giant hypermarket, despite the fact that it positions itself as a clothing and shoe store. What is not for sale here... I can highlight the main sections, but each of them has many more subsections:

Payment

Perhaps I have never seen so many convenient payment methods in any online store.

• Cash: to the courier and at the pickup point
• Bank cards: online, courier and pick-up point
• Paypal
• Yandex money
• Qiwi - wallet
• "Thank you" bonuses from Sberbank
• Wildberries personal account

I tried to pay for orders in absolutely every way Apart from Yandex money, there were no problems with any of them, online payment is instantaneous, cards are easily accepted at the pick-up point. The only thing is that to pay from a personal account there must be no less funds on it than the cost of the order, i.e. You can't pay extra on top.

Discounts, promotional codes, promotions, cashback

• What distinguishes Wildberries from most stores is absolutely useless to look for promotional codes on third-party sites, because they are all collected on the main page of the store itself and are updated at least once a day, and usually even more often. Therefore, a promotional code published somewhere yesterday is already won't work.

• Typically, promotional codes apply to certain groups of products and can range from 3 to 70%, most often you can find 15-30% . Such codes do not apply to products with special icons, electronics and some brands. More than one promotional code cannot be applied to one order. Promotional codes are combined with already existing discounts on products, which can sometimes be very profitable.

• In addition to publicly available promotional codes, there are also personal promotional codes, which the system sends to your personal account every 3-6 days. Such codes may be on 5-25% , and they apply to EVERYTHING except products with icons and exceptions in the form of several brands. Those who haven't bought for a long time can come codes are all 30%- these come in SMS to my friend, who registered and does not order anything. It’s a pity that promotional codes are individual and don’t work on other people’s accounts.

• Discounts in mobile application- most often in the application you can gain 3-5% compared to ordering through the website. The application itself sometimes pleases with all sorts of fun things:

• Loyal customer discount- a percentage that applies to everything without exception and is summed up with promotional codes. Its calculation depends on the cost and percentage of purchased goods. Sometimes everyone gets an increase to the regular customer discount of 3-15%, but this rarely happens.

• [link]- V usual time kopecks, but once I got an offer of unprecedented generosity - 1000 bonuses (100 rubles) for any order. During the promotion I made about 8 orders for 70-150 rubles, and I regret that there were no more)))
• Thanks from Sberbank- accrue 5%, during promotions up to 10%
• Prostokvashino + Wildberries. A promotion in which, upon registration, 4 codes from Prostokvashino products are given verbatim "Certificate for 500 rubles from Wildberries". In fact, this “certificate” is a promotional code for 500 rubles for a purchase from a special section of the site. To be honest, this action made me extremely disappointed: firstly, it turned out to be a very difficult task to register with Prostokvashino, the site constantly freezes, then several codes went “nowhere”, because, it turns out, it was necessary to register codes only by clicking on letters, and before that you also had to scroll through the entire site and find the button about agreement with the rules (which I only learned from discussions on VK. In a special section, either complete substandard with bad reviews ( leaky rubber boots, awkwardly fitting clothes of poor quality, etc.) and even among substandard ones, unsaleable sizes; either highly specialized goods or children's products (not everyone has children, by the way). I updated the catalog several times a day for a month, but I never saw anything cheaper than 900-1000. In addition, the code for 500 rubles, of course, cannot be combined with any other promotional codes for a discount. By the way, it’s funny that in this section I find things for 5-10 thousand rubles, which are always eligible for 30-50% promotional codes from the main page, I wasn’t even too lazy to check (see photo below). The question is, who in their right mind would order such a thing with a discount of 500 rubles? But there will probably be those who don’t know about all the World Bank’s promotions and will still order just that way. As a result, I ordered my mother two pairs of sandals for 1000 each (by chance, she has the same slow-selling size). None of the pairs matched. When I began to figure out how to restore the promotional codes spent on two orders, it turned out that the promotional codes, or rather, certificates for 500 rubles from Prostokvashino, as they themselves position it, are not being restored! Those. I ordered it, it didn’t fit/I didn’t like it/it was defective - it’s my own fault, the certificate cannot be returned. So, I join those who are disappointed like me (and there is a huge topic in the VK group where they discuss this) and I say with confidence - WB+Prostokvashino promotion is a complete scam! And I don’t recommend anyone to participate in it.

Placing an order

Placing an order at Wildberries is intuitive; it’s more difficult to figure out the status of the order later.

What do order statuses mean?

At first I was surprised by the strange pattern: when placing an order, and then personal account You can select the delivery date. BUT - ATTENTION! Order is not the same as Delivery! Those. If you have made several orders, they may be processed for one delivery.

And if you indicated a specific day, then you must pick up your order on it, otherwise the operator will call you and ask you to choose another day of delivery (shipment). And if you missed choosing a day, then you will no longer be able to select the current day (if the order is already at the point), to do this you will have to call the operator.

Reserve- you have placed an order, the goods are still in stock or on the way.

Ready for shipment- order at the pick-up point, you can pick it up on the date you choose. To be honest, when I first ordered this, I was very confused, and I thought that the order was “ready for shipment” from the warehouse, and I waited and waited, and would have waited like that if it weren’t for the operator’s call about choosing a pickup day.

Old version of the "My Orders" section design:

A new version registration of the "My orders" section:

Attention! Wildberries does not send any notifications about the completion of the order to the pickup point either by SMS or by phone, only by mail. Only if you do not arrive on the appointed day, the operator will call you. So keep track of everything yourself.

Delivery

• Express delivery. It's hard to believe, but delivery in most cases free even if the ransom is refused. IN any locality except for a couple of exceptions. This is incredibly convenient, and, perhaps, no other store offers such conditions. I only used this method twice, since I hadn’t even tried before - I just didn’t believe that they wouldn’t demand an additional amount from me, especially if I refused. But they really didn’t demand it. They delivered it the very next day after placing the order. True, instead of the expected delivery time from 16 to 20 hours, the courier arrived at 9 am both times, which is surprising, considering that the most early time Couriers work - 11 am. Still, you have to pay something for such convenience.

• Pickup points. Delivery to pick-up points is also absolutely free, that's why I love Wildberries. In St. Petersburg, goods are always delivered within two days, no longer. The points themselves are located in a huge number of cities.

• What I don’t like is that at some points the shelf life of the order is 10 days, and at most - only 4 days even with prepayment, which is often not enough. For example, all points are quite far from my home, and I am not always able to find time within 4 days to come pick up an order. And the discounts are like sugar, if you don’t catch them, they’ll fly away!

All points are arranged in the same way. The items have soft poufs and fitting cabins, however, you won’t be able to try it on normally - in any case, the employees will be watching you, and this, after all, puts pressure. As far as I know from the reviews on the site (I haven’t checked it myself), trying on lingerie, bodysuits and home clothes is not allowed, but swimsuits are allowed.

I have no complaints about the items themselves, I have complaints about the employees. At one of the points I was asked every time pay for orders although they were all prepaid. I had to figure it out. In another, they never asked for a passport, although, again, all orders were prepaid - you never know who can pick them up, given that it is enough to give only your last name. In the third, employees are constantly unhappy and almost throw goods, which may be fragile. Again, each point has its own requirements: in one they ask you to sign in your journals, in another they do not require anything, in the third they require you to detach the invoices from the packages and sign on them, which is not very convenient, especially if there are a lot of orders.

With every order they give "free" branded plastic bag , in our house there is already a real mountain of them! I think that this could have been handled differently - make the packages paid, and exclude their cost from the order (I suspect that this is at least 3 rubles for each item). It’s better for nature, and the order is cheaper; whoever needs it will buy it separately.

Returns and exchanges

The store does not provide the best option return, because when returning a prepaid item, the money is returned only to personal account Wildberries. And from a personal account you can only pay 100% of the purchase, therefore, in order to spend all the money from the LAN, you need to buy exactly the same amount as is on it. Returns are possible by courier (for a fee) and to pickup points. No exchange possible. Those. If the size doesn’t fit, but you like the item, you return it and buy again, but most often this is unprofitable due to one-day promotions. If you return a product of good quality without defects, then a percentage of the purchase price will be deducted from you. In the same way, a return is considered to be a paid order that is not picked up on time. You cannot extend the order period or re-order at the same discount price.

Description of goods

This is all my pain, because on Wildberries the description does not always correspond to reality, sometimes expectations and reality do not coincide. Sometimes odd things like this even happen:

Mostly problems arise with the sizes of clothes and shoes, which is what I also encountered. But sometimes you can find problems with the name...

And even with the composition:

Anyone cosmetic product On the website there is only one composition - water + cosmetic base, rarely when a couple of other components appear. Agafya for 99 rubles and the product for 3,600 have the same composition, so why pay more?

I ordered a plush owl. What caused bewilderment was that the owlet’s name on the website is listed as Swoops, but in reality he turned out to be Owliver. For many, this can be a big disadvantage, because children collect these toys by name.

Keyword in the title - gift. I got it dented packaging that is in no way suitable for a gift. I bought it for myself, so, of course, I took it, but I would have been ashamed to give something like this as a gift.

All the products are amazing, for me they are must-haves. Last summer they began to disappear from store shelves and pharmacies, and by the fall they had completely disappeared. I was so glad when I discovered this line at Wildberries in winter! Immediately after starting use, the quality of problem skin improved significantly.

Worst purchase ever. I bought it out of desperation when my favorite StopProblem peeling was nowhere to be found. Since I don’t use scrubs, I decided to look for an enzyme peeling. Medical Collagen did something terrible to my face, after one application the skin became lumpy, after three it was all in large abscesses that did not ripen for more than two weeks. I decided that it was temporary and continued to use it. Now after this exacerbation I have small scars on my face that were not there before! I will never recommend it to anyone. A most disgusting product, with zero peeling effect.

From February on Oodji, as I already mentioned, do not apply no discounts or offers.

Cloth

Mike's YOURS -249/234 rub.

In the reviews they wrote that it runs too big. I took a size smaller. Sits freely, but in O It turned out that it was rubbing in the armpit area, apparently I should have taken my size.

T-shirt YOURS - 299/266 RUR.

In the store Tvoye initially cost 500 rubles, but at the time of purchase there it cost 250. I had to order it because... There were no sizes available in brick-and-mortar stores. I often buy your cotton T-shirts, I’m happy with the quality, but it’s often impossible to guess the size. This one hangs on me, because... I ordered it for my mother, but it’s still too big for her, a little too big.

I was also lucky, because... I ordered almost on the last day, when promotional codes applied to Your... Now to Yours, as well as to Oji, no discounts apply. It's cheaper to buy in the station. store.

And if you want to place an order, you will need additional information about the online store service. We'll look at how to cancel an order or partially remove some products below.

Correction of orders on Wildberries.ru

How to remove some items from an order on wildberries.ru

To re-place an order and remove some part of the selected products from it, you must:

• Select the “Personal Account and Its Sections” section.
• Click on "My Messages".
• Select "How to create a case." Read the instructions for correct drafting appeals.
• In your personal account, go to the “My requests” section and fill out the form. Write down the article numbers of those items that need to be removed from the order list. Please wait for a response to your request.

Order delivered. How to cancel an order

Upon receipt of your order, before signing, you must inspect it to identify defects and compliance with the ordered products. You have the right to return the goods, stating the reason for the refusal. You can say that you did not like the product based on any characteristics.

Any of the above methods can be used to cancel an order or adjust it to. According to the rules, you have all the same rights as a buyer in a regular store. Happy shopping.

Rules for delivery and storage to Wildberries pick-up points.

Wildberries is an online store with products in its catalogs more than 5000 the most popular brands. The assortment is different: children's and adult clothing, shoes, electrical goods, haberdashery, toys and other useful essentials.
A special advantage of the trading platform is convenient methods of free delivery to almost all corners of the country: using our own courier service, by self-pickup or by postal parcel.
One of the most popular ways to receive an order is through pick-up points.
When using this method, sometimes questions arise. We will answer some of them in this article.

How long is an order stored at the Wildberry pick-up point?

• When choosing a pick-up delivery method, the date of receipt is indicated immediately when placing an order.
• To do this, just indicate it in the form provided on the site.
• It is from this day that the storage report at the pick-up point begins
• Established deadlines vary from 4 to 10 days
• Please check this fact if you have to receive orders at different points.

Important: You can track the possibility of receiving an order only in your personal account. Wildberry does not provide any other notices.

• When the order is ready for pickup, its status will change to “Ready for shipment”
• You can go get something new

Each item has its own shelf life

Wildberries: how to extend the shelf life of an order?

If it is not possible to pick up the goods at set time, necessary:

• In your personal account, reschedule the order delivery date.
• To do this, go to the “My Deliveries” section, click “Change delivery conditions”.
• Enter the required date. Please remember that it can be changed only until the storage deadline established by the rules, from the moment originally scheduled delivery date.
• You can change delivery to any other day at all stages of order receipt, if there are available transfer dates.

For example, when placing an order, the delivery date was indicated as March 31st. At the selected pick-up point, the maximum storage period is 10 days. In this case, deadline The order will be received on April 10th.

Important: According to clause 7.1 of the “Public Offer Agreement”, the online store has the right to return the goods without prior notice if they are not picked up by the customer within the time limits established by the rules.

The main advantage of Wildberries: convenient delivery methods

Wildberries: receiving an order from another person

1. If it is not possible to pick up the order yourself on time, any other person you trust can receive the order.
   To do this, when receiving your order, just say your details filled in when registering on Wildberries. As a rule, a passport is not required at self-issue points. You only need to know the recipient's first and last name.
2. In a situation where you need to deliver goods to another city, or to a different address that was specified during registration:

• Add the required address in your personal account
• When placing an order, select the function “Receive an order by another person”
• Fill in the details of the person for whom the purchase is intended
• We pay for the order by card

Wildberries is one of the few online stores that offers a convenient service, including: free delivery, pickup, Webmoney payment, discounts changing every day up to 30%.
The only inconvenience is the short shelf life at pick-up points.
It’s not always possible to keep within deadlines and receive your order on time. You have to refuse the order, or the store itself takes it back.
But it is no longer possible to purchase the product at the previous price - the promotion has passed, the tempting discount is lost. Yes, and the existing minus for the percentage of failures reduces bonuses, which is also not very encouraging.

Pleasant service always makes me happy

You can learn more about the rules and delivery methods on the official website by clicking on

– an online store selling inexpensive clothes, shoes, accessories for women, men, children, famous for branded items, convenient payment, prompt delivery, and numerous pickup points.

Pickup is an agreement between the buyer and the store, according to which the client independently transports the purchased product home from the point of delivery of goods.

Wildberries pick-up points - pros and cons

When purchasing a product online, we focus not only on quality, price, service, but also how quickly we receive the item we like. Delivery is carried out by couriers and Russian Post, but many buyers prefer self-pickup, considering it the quietest, fastest, and most economical form of delivery.

Benefits of self-pickup

• Suitable maintenance schedule. The points are open all week, and you can pick up the goods at any convenient time: on the way from work, during your lunch break, or come pick them up on a day off.
• Convenient location. As a rule, warehouses are allocated places near metro stations, bus stops, and on the territory of supermarkets.
• No queue. Don't like the hustle and bustle? This means that you will like that there are few people at such points and you can unpack, try on, and pay for your new clothes without haste.
• Polite and competent staff is also an important detail, so don’t be shy, ask, don’t leave with unanswered questions.

Note: at such points, when the goods change hands from seller to buyer, it is easier to record a defect, complain, or make a return.

Another plus is the reliability of transportation (you transport it yourself). But the main thing is that everything happens quickly: you order, you receive it, and you go home and brag about your purchase.

Disadvantages of self-pickup

Of course, there are some inconveniences with this service:

• sometimes, due to the peculiarity labor activity, it is difficult for a person to adjust to the work schedule of the point in order to redeem the ordered item;
• in some places there are restrictions on the storage time of goods, so you need to make sure that the parcel is not sent back;
• Not all localities have pick-up points and in order to redeem your order, you will have to go to pick it up regional center or a large city.

How to order delivery through Wildberries pick-up points

• Scroll your mouse down to the bottom of the first page. On the left side, find the icon for pickup points. Click.
• The addresses of branded outlets, listed in alphabetical order, will open.
• Search for your city, click on the name. A page will appear where the address, telephone number, and reception hours of the goods delivery point are indicated. There is also a map here, click on it and you will see how to get to this place, is there parking nearby, a stop public transport, metro.

Now, in your personal account on the website, feel free to arrange delivery via pickup, checking in the fifth point - pick up the order yourself.

The store is very attentive to each client, so calmly enjoy online shopping, order any form of delivery, and the well-functioning service will not disappoint you.

1. The products posted on the site are intended for personal consumption.
2. Law " ".
3. Civil Code of the Russian Federation (), detailed information specified in article 497 Civil Code Russian Federation.
4. Decree of the Government of the Russian Federation dated September 27, 2007 No. 612 "".
5. "", approved by Decree of the Government of the Russian Federation dated January 19, 1998 No. 55
6. The order is placed through the website of Wildberries LLC (www.site).
7. The Consumer has the right to pay for the Goods in cash or by bank transfer. Payment in cash is made to the courier or an employee of the pick-up point at the time of delivery.
8. Non-cash payment can be made by bank transfer, using a bank card, as well as electronic payment in accordance with the procedure specified on the website www.site in the “Payment methods” section. Transfer costs Money The Buyer shall bear the responsibility for the Seller's account.
9. The consumer has the right to independently receive the Goods at Wildberry LLC branded pickup points, information about which is presented in the “Pickup Points” section. Delivery of the Goods may, at the option of Wildberry LLC, also be carried out by ordering the Consumer to deliver the goods to a communication point located at the place of intercity postal exchange, at the address specified by the Buyer in the order of the goods.
10. Delivery of goods to most locations in Russia is free.
    Delivery cost will be 500 rubles. in the following cases:
    - delivery by courier or to a pick-up point in the Chukotka Autonomous Okrug for a ransom amount of less than 30,000 rubles. and the redemption percentage is less than 50%;
    - delivery by Russian Post for an amount less than 3,000 rubles.
    Delivery cost will be 300 rubles. when delivering an order by Russian Post to the Chukotka Autonomous Okrug, the Republic of Sakha/Yakutia and the Magadan Region.
    For Clients with a redemption percentage of less than 12%, the delivery cost will be 200 rubles.
    You can find out exact information about the cost of delivery to your region when placing an order.
11. If the return is carried out by calling a courier service, the courier's departure is paid by the Consumer in the amount of 200 (two hundred) rubles. When using the Seller's courier services, no more than 10 units of goods can be returned within one day. If the specified quantity is exceeded, the goods are returned by the consumer through the Seller’s proprietary pickup points.
12. The rules and conditions for the effective and safe use of the Products are indicated on the labels or in the instructions for use of the Products.
13. The consumer has the right to refuse the Product at any time before its delivery, and after the delivery of the product - within seven days. Return of Goods of proper quality is possible if their presentation is preserved, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product. The absence of the specified document by the Consumer does not deprive him of the opportunity to refer to other evidence of the purchase of the Goods from this seller. The Consumer does not have the right to refuse a Product of proper quality that has individually defined properties if the specified Product can be used exclusively by the Consumer purchasing it.
14. If the Consumer refuses the Goods, Wildberries LLC must return to him the amount paid by the Consumer, excluding the costs of Wildberries LLC for delivery from the buyer and/or to the buyer of the returned goods, no later than 10 days from the date the Consumer submits the corresponding demand.
15. The return of Goods of proper quality is carried out at the Client's choice by calling the Wildberries courier service, at pick-up points of the Wildberries online store or by Russian Post and only at the address: 115551, Moscow, PO Box 20, at your own expense.

Delivery of cosmetics, perfumes and electronics:

The Wildberries online store informs you about delivery conditions and return methods for cosmetics, perfumes and electronics.

Courier delivery:

1. After full payment of the order, you can open the packaging in the presence of the courier and check the goods for integrity, absence of defects and correctness of the contents.
2. In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery register. In this case, you can return it to the courier.

Please note that the goods must be checked in the presence of the courier. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Delivery to pick-up point:

1. After full payment of the order, you can, in the presence of an employee of the pick-up point, open the packaging and check the goods for integrity, absence of defects and correctness of the investment.
2. In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery note. In this case, you can return it to the employee at the pick-up point.
3. You can send all claims regarding purchased goods to the email address: , in the “ ” section in your Personal Account or in another way convenient for you.

We draw your attention to the fact that the goods must be checked in the presence of an employee of the pick-up point. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Mail delivery:

1. Ordered items arrive in original packaging and a transparent bag from our online store.
2. Upon receipt of the parcel, carefully inspect its packaging for integrity and absence of external damage.
3. If the integrity of the packaging is damaged, dents or other damage is found, do not accept the parcel.
4. Require the delivery service workers to draw up a return certificate and send the order to the return address.
5. After this, you should contact us by phone, by email: or in the “ ” section in your Personal Account.
6. If a manufacturing defect is discovered after opening the package, you can return the product by mail. To do this, contact us by phone at e-mail: or in the “” section in your Personal Account.

If the above requirements are not met, your return will not be accepted. The package with the goods will be sent back by us.

According to Decree of the Government of the Russian Federation dated January 19, 1998 No. 55, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by Decree of the Government of the Russian Federation dated October 20, 1998 No. 1222).

If someone told me about the existence of a store offering free shipping, pickup, payment Webmoney and daily changing promotional codes up to 30%, I definitely wouldn’t believe it. But such a store actually exists - and this Wildberries.

In just three months of being a Wildberries client, I managed to complete 33 orders, which fit 55 products 44 items.

I am not at all prone to spontaneous purchases, especially on the Internet, and prefer measured and deliberate spending. Honestly, after this it seems to me that I internet shopaholic! BUT - if you think about it, in the end almost not a single thing went unclaimed. I regret it I’m probably talking about only one thing - that I didn’t get acquainted with this platform several years earlier.

Range

Wildberries can truly be called giant hypermarket, despite the fact that it positions itself as a clothing and shoe store. What is not for sale here... I can highlight the main sections, but each of them has many more subsections:

Payment

Perhaps I have never seen so many convenient payment methods in any online store.

• Cash: to the courier and at the pickup point
• Bank cards: online, courier and pick-up point
• Paypal
• Yandex money
• Qiwi - wallet
• "Thank you" bonuses from Sberbank
• Wildberries personal account

I tried to pay for orders in absolutely every way Apart from Yandex money, there were no problems with any of them, online payment is instantaneous, cards are easily accepted at the pick-up point. The only thing is that to pay from a personal account there must be no less funds on it than the cost of the order, i.e. You can't pay extra on top.

Discounts, promotional codes, promotions, cashback

• What distinguishes Wildberries from most stores is absolutely useless to look for promotional codes on third-party sites, because they are all collected on the main page of the store itself and are updated at least once a day, and usually even more often. Therefore, a promotional code published somewhere yesterday is already won't work.

• Typically, promotional codes apply to certain groups of products and can range from 3 to 70%, most often you can find 15-30% . Such codes do not apply to products with special icons, electronics and some brands. More than one promotional code cannot be applied to one order. Promotional codes are combined with already existing discounts on products, which can sometimes be very profitable.

• In addition to publicly available promotional codes, there are also personal promotional codes, which the system sends to your personal account every 3-6 days. Such codes may be on 5-25% , and they apply to EVERYTHING except products with icons and exceptions in the form of several brands. Those who haven't bought for a long time can come codes are all 30%- these come in SMS to my friend, who registered and does not order anything. It’s a pity that promotional codes are individual and don’t work on other people’s accounts.

• Discounts in the mobile application - most often you can save 3-5% in the application compared to ordering through the website. The application itself sometimes pleases with all sorts of fun things:

• Loyal customer discount- a percentage that applies to everything without exception and is summed up with promotional codes. Its calculation depends on the cost and percentage of purchased goods. Sometimes everyone gets an increase to the regular customer discount of 3-15%, but this rarely happens.

• [link]- in normal times, pennies, but once I got into a promotion of unprecedented generosity - 1000 bonuses (100 rubles) for any order. During the promotion I made about 8 orders for 70-150 rubles, and I regret that there were no more)))
• Thanks from Sberbank- accrue 5%, during promotions up to 10%
• Prostokvashino + Wildberries. A promotion in which, upon registration, 4 codes from Prostokvashino products are given verbatim "Certificate for 500 rubles from Wildberries". In fact, this “certificate” is a promotional code for 500 rubles for a purchase from a special section of the site. To be honest, this action made me extremely disappointed: firstly, it turned out to be a very difficult task to register with Prostokvashino, the site constantly freezes, then several codes went “nowhere”, because, it turns out, it was necessary to register codes only by clicking on letters, and before that you also had to scroll through the entire site and find the button about agreement with the rules (which I only learned from discussions on VK. In a special section, either complete substandard with bad reviews ( leaky rubber boots, awkwardly fitting clothes of poor quality, etc.) and even among substandard ones, unsaleable sizes; either highly specialized goods or children's products (not everyone has children, by the way). I updated the catalog several times a day for a month, but I never saw anything cheaper than 900-1000. In addition, the code for 500 rubles, of course, cannot be combined with any other promotional codes for a discount. By the way, it’s funny that in this section I find things for 5-10 thousand rubles, which are always eligible for 30-50% promotional codes from the main page, I wasn’t even too lazy to check (see photo below). The question is, who in their right mind would order such a thing with a discount of 500 rubles? But there will probably be those who don’t know about all the World Bank’s promotions and will still order just that way. As a result, I ordered my mother two pairs of sandals for 1000 each (by chance, she has the same slow-selling size). None of the pairs matched. When I began to figure out how to restore the promotional codes spent on two orders, it turned out that the promotional codes, or rather, certificates for 500 rubles from Prostokvashino, as they themselves position it, are not being restored! Those. I ordered it, it didn’t fit/I didn’t like it/it was defective - it’s my own fault, the certificate cannot be returned. So, I join those who are disappointed like me (and there is a huge topic in the VK group where they discuss this) and I say with confidence - WB+Prostokvashino promotion is a complete scam! And I don’t recommend anyone to participate in it.

Placing an order

Placing an order at Wildberries is intuitive; it’s more difficult to figure out the status of the order later.

What do order statuses mean?

At first I was surprised by the strange scheme: when placing an order, and then in your personal account, you can select a delivery date. BUT - ATTENTION! Order is not the same as Delivery! Those. If you have made several orders, they may be processed for one delivery.

And if you indicated a specific day, then you must pick up your order on it, otherwise the operator will call you and ask you to choose another day of delivery (shipment). And if you missed choosing a day, then you will no longer be able to select the current day (if the order is already at the point), to do this you will have to call the operator.

Reserve- you have placed an order, the goods are still in stock or on the way.

Ready for shipment- order at the pick-up point, you can pick it up on the date you choose. To be honest, when I first ordered this, I was very confused, and I thought that the order was “ready for shipment” from the warehouse, and I waited and waited, and would have waited like that if it weren’t for the operator’s call about choosing a pickup day.

Old version of the "My Orders" section design:

New version of the design of the "My Orders" section:

Attention! Wildberries does not send any notifications about the completion of the order to the pickup point either by SMS or by phone, only by mail. Only if you do not arrive on the appointed day, the operator will call you. So keep track of everything yourself.

Delivery

• Express delivery. It's hard to believe, but delivery in most cases free even if the ransom is refused. IN any settlement except for a couple of exceptions. This is incredibly convenient, and, perhaps, no other store offers such conditions. I only used this method twice, since I hadn’t even tried before - I just didn’t believe that they wouldn’t demand an additional amount from me, especially if I refused. But they really didn’t demand it. They delivered it the very next day after placing the order. However, instead of the expected delivery time from 16 to 20 hours, the courier arrived at 9 am both times, which is surprising, considering that the earliest working time for couriers is 11 am. Still, you have to pay something for such convenience.

• Pickup points. Delivery to pick-up points is also absolutely free, that's why I love Wildberries. In St. Petersburg, goods are always delivered within two days, no longer. The points themselves are located in a huge number of cities.

• What I don’t like is that at some points the shelf life of the order is 10 days, and at most - only 4 days even with prepayment, which is often not enough. For example, all points are quite far from my home, and I am not always able to find time within 4 days to come pick up an order. And the discounts are like sugar, if you don’t catch them, they’ll fly away!

All points are arranged in the same way. The items have soft poufs and fitting cabins, however, you won’t be able to try it on normally - in any case, the employees will be watching you, and this, after all, puts pressure. As far as I know from the reviews on the site (I haven’t checked it myself), trying on lingerie, bodysuits and home clothes is not allowed, but swimsuits are allowed.

I have no complaints about the items themselves, I have complaints about the employees. At one of the points I was asked every time pay for orders although they were all prepaid. I had to figure it out. In another, they never asked for a passport, although, again, all orders were prepaid - you never know who can pick them up, given that it is enough to give only your last name. In the third, employees are constantly unhappy and almost throw goods, which may be fragile. Again, each point has its own requirements: in one they ask you to sign in your journals, in another they do not require anything, in the third they require you to detach the invoices from the packages and sign on them, which is not very convenient, especially if there are a lot of orders.

With every order they give "free" branded plastic bag, in our house there is already a real mountain of them! I think that this could have been handled differently - make the packages paid, and exclude their cost from the order (I suspect that this is at least 3 rubles for each item). It’s better for nature, and the order is cheaper; whoever needs it will buy it separately.

Returns and exchanges

The store does not provide the best return option, because when returning a prepaid item, the money is returned only to personal account Wildberries. And from a personal account you can only pay 100% of the purchase, therefore, in order to spend all the money from the LAN, you need to buy exactly the same amount as is on it. Returns are possible by courier (for a fee) and to pickup points. No exchange possible. Those. If the size doesn’t fit, but you like the item, you return it and buy again, but most often this is unprofitable due to one-day promotions. If you return a product of good quality without defects, then a percentage of the purchase price will be deducted from you. In the same way, a return is considered to be a paid order that is not picked up on time. You cannot extend the order period or re-order at the same discount price.

Description of goods

This is all my pain, because on Wildberries the description does not always correspond to reality, sometimes expectations and reality do not coincide. Sometimes odd things like this even happen:

Mostly problems arise with the sizes of clothes and shoes, which is what I also encountered. But sometimes you can find problems with the name...

And even with the composition:

Any cosmetic product on the site has the same composition - water + cosmetic base, rarely when a couple of other components appear. Agafya for 99 rubles and the product for 3,600 have the same composition, so why pay more?

I ordered a plush owl. What caused bewilderment was that the owlet’s name on the website is listed as Swoops, but in reality he turned out to be Owliver. For many, this can be a big disadvantage, because children collect these toys by name.

Keyword in the title - gift. I got it dented packaging that is in no way suitable for a gift. I bought it for myself, so, of course, I took it, but I would have been ashamed to give something like this as a gift.

All the products are amazing, for me they are must-haves. Last summer they began to disappear from store shelves and pharmacies, and by the fall they had completely disappeared. I was so glad when I discovered this line at Wildberries in winter! Immediately after starting use, the quality of problem skin improved significantly.

Worst purchase ever. I bought it out of desperation when my beloved peeling StopProblems was nowhere. Since I don’t use scrubs, I decided to look for an enzyme peeling. Medical Collagen did something terrible to my face, after one application the skin became lumpy, after three it was all in large abscesses that did not ripen for more than two weeks. I decided that it was temporary and continued to use it. Now after this exacerbation I have small scars on my face that were not there before! I will never recommend it to anyone. A most disgusting product, with zero peeling effect.

From February on Oodji, as I already mentioned, do not apply no discounts or offers.

Thank you all very much for your attention!