The caller's voice is not heard on the phone. I can't hear you - what should I do? What if there is no sound at all?
A fairly common situation is when, during a conversation on a mobile phone, one of the interlocutors does not hear the other, which makes both parties nervous, especially if important information needs to be communicated.
When faced with a similar problem, many people write off their gadget and think about buying a new one, but this is a mistaken action. Basically, when the interlocutor is not heard on the phone, it is not difficult to fix the breakdown, it all depends on the source of the malfunction. About what methods to use and will be discussed in this article.
close sensor with finger
When you use a touch-sensitive mobile phone and do not hear the interlocutor, the problem may be inadvertently turning off the microphone with your ear. In modern smartphones, especially in the initial price category, the proximity sensor may sometimes not work, causing a lot of inconvenience. Try to just put your hand on the proximity sensor during a conversation (close the front camera unit entirely) and tap on the microphone icon.
Turn up the volume
The easiest method is to try to increase the sound level using the hardware keys located on the gadget's body. Only then move on to other options.
Network overloaded
Often this happens due to network outages, for example, due to bad weather conditions or other radio interference. Call tech. support from your carrier to ask why there is such poor cellular coverage in your location. If the consultant says that this problem does not come from them, then try removing the SIM card, and then insert it back and repeat the call.
Ask to call back
In the case when you still can’t hear the subscriber, there is another way to restore the sound - it is necessary that your interlocutor calls himself, and you pick up the phone. This can work if the reason lies not in mechanical, but in software damage.
Sometimes, you can simply not see and turn off the microphone when making a call. This is especially true for modern Android and iOS devices. We turn the microphone back on and in 90% of cases this will fix the situation. If this does not help, then you need to reboot the device and make a second call.
clean speaker
Last resort, but sometimes it works. Take a cotton swab dipped in alcohol and gently wipe the smartphone's speaker. Thus, the accumulated dust and dirt will fall out of the sound slots.
technical issues
All of the above tips do not always help, since the reason for the lack of volume may be mechanical in nature. We list the damage in which the microphone stops working:
- Inside the speaker is a magnetic coil, the turns of which are connected to the contacts on the board. One of these turns may break, resulting in failure of the part.
- There are phone models where the speaker is connected to the board via a cable. Such a wire can simply break or come off the connector.
- It is possible to overwrite the track on the microcircuit, which is responsible for supplying power to the microphone and speaker.
- To convert and transmit sounds, a special microcircuit is provided in the design of the device; it can also burn out or be mechanically damaged after a strong blow.
- The volume button is also not eternal and often breaks when the sound is turned off.
It is realistic to carry out independent repairs of such elements, but only if you have the appropriate knowledge. In other situations, it is better to take mobile phones to a service center to restore the microphone's performance.
Factory reset
If you did the manipulations that were noted earlier, but you still can’t hear the interlocutor on the phone, you can return the cellular to the factory settings, since the software can sometimes fail. This procedure is performed using the "Settings" menu in the "Backup and Reset" tab. Depending on the modification and brand of the telephone, this item may be called differently. After going to the "Backup and reset" item, click "Reset settings to factory settings".
We want to warn you, if your smartphone contains any significant information, photos, audio recordings or video material, first transfer everything you need to an external drive. Thus, after resetting the settings, you can easily return all content to the device and continue to use it.
The bad news is that if this does not help, then the android firmware of the device will be required, which is written about just below.
Important! Do not forget your accounts (Google, Viber, Skype, mail, etc.), they will also be deleted after the reset, so remember and write down all logins and passwords from them in advance.
Serious reasons
An even more radical method of restoring the audibility of the speakers is flashing the gadget, because problems can begin due to a software failure of the OS. To perform such an operation, there are many sites where you yourself find instructions and the necessary utilities for your smartphone model.
True, it is important to understand the intricacies of computer intricacies at least at an average level. Otherwise, almost any cell repair service specialist can fix this malfunction. Bring the gadget and say: “During a conversation, I can hear perfectly, but I can’t.” Then the master will know where to start diagnosing.
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Conclusion
First of all, you need to correctly and as accurately as possible determine the cause of the malfunction, using all the methods from this article. Since in most cases you can return the phone to full performance without much effort. If the device is under warranty, then do not bother, but immediately take it to a service center.
Video
If the phone lost sound, the reasons may be hidden both in the hardware and in the software of the device. Some are eliminated simply by changing the appropriate settings, but if the individual modules responsible for sound reproduction are abnormal, the gadget will have to be repaired in a specialized workshop.
We will figure out how to independently determine the cause of the lack of sound in the phone and, if possible, restore all its functionality.
Checking the audio level setting
If there are problems with sound, the phone settings must be checked first. To do this, just press the button responsible for adjusting the volume of the gadget. If, when you press the corresponding key, you see that the volume scale is set to the maximum, but the device does not make any sounds, you can proceed to troubleshooting.
Sometimes it happens that the audibility of the call melody or system sounds is quite satisfactory, but the voice of the interlocutor is not audible. The reason can be quite simple - during a conversation, the user accidentally pressed the volume rocker and set the minimum sound level. You can restore the previous settings in the same way during a call or during a conversation.
Speaker failure
If everything is in order with the gadget settings, the reason may lie in a serious hardware malfunction, for example, a broken speaker. Usually, this problem can only be solved in a service center by replacing the indicated module. But here you need to consider that the vast majority of devices have two or even more speakers.
One of them may be responsible for playing music in various applications and games, the other is responsible for the audibility of the interlocutor during a conversation. Therefore, if the sound in the device disappeared both in applications and during a call, then the reasons are most likely different. A speaker malfunction can be easily checked by turning on the speakerphone during a call. If after this the interlocutor becomes audible, all that remains is to go to the service and point to the failed module there.
Causes of broken phone speaker
By the way, the incorrect operation of the module in question can have various reasons:
- Device clogged. In this case, the sound often does not disappear completely, but users note a significant deterioration in audibility. The part just needs to be cleaned, for which it is not necessary to take the phone to the workshop. When cleaning, you can use a toothbrush or cotton swab. The main thing is to be careful, otherwise the membrane may be damaged.
- Speaker coil burnout or short circuit. This failure can be indicated by a slight crackle that the user hears from the audio playback device, while the interlocutor can be heard. The problem is solved only in the workshop by replacing the burnt part.
- Break in the coil. The sound in this case disappears completely, the part will also have to be replaced with a serviceable one.
Audio jack problems
Checking can be done after connecting the headphones. If you hear sound in them, try the following:
- insert and unplug the headphone plug several times;
- blow out the audio jack with compressed air;
- if any liquid gets in, disassemble the device partially and clean the button contacts.
with headphones connected, hold down the volume up button and remove the headphone plug from the jack;
Also, the “antennae” is sometimes clamped in the audio jack, which indicates to the device that headphones are currently connected, which is why it does not give sound to the speakers. In this case, you need to try to unclench them, or give the device to specialists.
Problems with the sound amplification board
Sometimes the volume control button of the device stops working. This can be caused both by debris getting under the key, or by a more serious malfunction - the failure of the sound control circuit. It is quite difficult to independently determine whether this breakdown really occurs, therefore, in the described case, it is better to immediately diagnose the device in a specialized service and replace the board.
It is also useful to understand the reasons why gadget amplification circuits usually burn out. It could be:
- moisture ingress into the device;
- strong heating as a result of running a large number of applications in overloaded mode, etc.;
- mechanical damage or manufacturing defect.
Loop failure
If you are using a flip phone or a slider phone, then one of the likely reasons for the lack of sound may be a broken cable. When you open and close the cover of the device, this element also sets in motion every time, as a result of which, after prolonged use, the contacts may fray.
When I call people, the call goes through, but I don't hear either a beep or a person, i.e. nothing at all, not even extraneous noise, people at the other end either have the same silence, or a loud nasty noise. And with an incoming call, as usual, a call comes to me, I answer it, but again, neither I hear anything, nor the interlocutor .. all other functions work! I want to add that the microphone and speaker in the phone are absolutely serviceable. The voice recorder records the voice, the speaker plays back. Also, without the slightest sound interference, conversations through any applications that use Internet resources for voice communication (skype, viber, etc.) are possible. When the device is reset to the factory settings (data factory reset), the functions are restored, but not always (sometimes you need to do several resets) But even when everything starts working, it does not last long ... from one hour to several days. But eventually the problem comes back. Judging by the various forums, many people face this problem ... they discuss it, but there is no solution! Tell me, what could it be?? How to solve this problem?
Key words: when you call, you can’t hear me, but I hear the Samsung, after 5 minutes of the conversation, the interlocutor does not hear me Samsung Galaxy S4, Samsung A3, the interlocutor and me are not heard,
32 answers to the question “Galaxy S4 Active (I9295) - when I call, they don’t hear me and I don’t hear the interlocutor”
answer / answered:
Helpful answer? (16) / (3)
Galaxy S4 Active (I9295) - when I call, they don’t hear me and I don’t hear the interlocutor .. The same problem ... Reset to the factory settings did not help .. the defect appeared again .. while everything works on the bluetooth headset .. what’s the problem ?? how to solve??
answer / answered:
Helpful answer? (8) / (3)
Probably, the situation is caused by a malfunction in the software of your smartphone or in its hardware. To resolve this situation, we recommend that you perform the following steps one by one:
Check the operation of the speaker using the service code * # 7353 #: launch the Phone application and enter the command. Then select "3. Speaker" from the list.
If the sound will be played, to exclude the influence of third-party programs, enable safe mode on the device, and then check its operation. To activate the mode: turn off the smartphone, then turn it on, when Samsung appears, press and hold the volume key down until the phone is fully loaded. The mode is disabled by simply rebooting the device. If the situation changes, we recommend that you disable or remove the software that causes this situation.
If the fault persists in this case, please perform the full factory reset procedure: open Menu - Settings - Accounts - Backup and reset, disable the "Auto restore" and "Data backup" options, then click "Data reset". This action deletes all data (including contacts and messages) and installed applications, so save important information from the smartphone's memory in advance. You can save it using the Smart Switch program. You can download the program here: http://www.samsung.com/ru/support/usefulsoftware/k ies/JSP.
In the event that the situation does not change after performing all these steps, please directly contact Samsung authorized service centers to identify and eliminate the true cause of the malfunction. You can find their coordinates on the samsung.com website in the "Support" section.
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answer / answered:
Helpful answer? (0) / (0)
Thank you, there really was a problem - the microphone and the auditory speaker do not work when calling. It was decided by warming up the wcd9310, however, not everything is so simple after a day the speaker began to wheeze when calling, I decided to fix it wcd9310 the sound did not return. While I think I'm looking for a donor.
answer #0 / answered by: Help Desk
answer / answered:
Helpful answer? (ten )
Samsung Galaxy Mega Mini. The same joint, I do not hear those to whom the call has reached, and they do not hear me! This happened for the first time, everything also works - both the microphone and the speaker, namely, it does not give a call. It turns out such a disease in Samsung???? Mine worked for 1.5 years, the warranty is over, it's not clear from whom to ask what. If you can’t do it - no more Samsung!
answer / answered:
Helpful answer? (12 )
Samsung Galaxy S4 Active GT-I9295
I have the same problem, and I have already changed it to a new one. And on the new exactly the same problem after 6 months. But there is no more guarantee. And they refuse to change. I won't buy any Samsung again.
answer / answered:
Helpful answer? (0) / (0)
Same problem!!! It all started when the warranty ran out.
Already tired of overloading the phone.
Can do like with cars? Maybe it's worth taking and recalling the phone model for replacement / repair by the manufacturer?
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What to do if you can not hear the interlocutor on the phone?
Almost everyone now has such a gadget as a mobile phone or smartphone. It is very convenient to use, because with its help you can contact and talk with any person, knowing his number, wherever he is.
Although it often happens that when calling a subscriber, or calling from another person, you may not hear the person at the other end of the “wire”, despite the fact that he hears you perfectly. You see that the connection is established, the timer is running, and there is silence in the handset.
If a smartphone is used, then the malfunction in which the interlocutor is not heard on the phone may be random.
Often this happens due to network failures, for example, due to bad weather, other interference. Call the operator to clarify the reasons for poor communication quality. When they answer you that there are no problems on their part, then take out the SIM card in the next step, and then insert and repeat the call.
If the problem has not disappeared, then in this case the solution is quite simple, when you are sure that you are heard on the other end, the conversation is counting down, offer to call him back. If, after making a new call from the subscriber, there is still silence in the handset, then it is worth checking the sound.
Sometimes, you can just not notice and turn off the sound of the microphone. So try turning up the volume. If this does not help, then try to reboot the gadget and make the call again.
Speaker pollution
One of the reasons may also be the situation when the speaker is clogged with dust. In this case, either the housing is replaced or it is cleaned.
These are the most common sound problems and how to solve them, but there are other, more serious reasons for which you can not hear the interlocutor on the phone.
Serious reasons
If you did everything that was mentioned above, but it didn’t help, you can return your phone or smartphone to factory settings, since the program can sometimes crash. This operation is performed through the "Settings" menu in the "Backup and Reset" section.
Depending on the model and brand of the phone, smartphone, this section may be called differently. The bottom line is that by going to the "Recovery and Reset" section, you select "Reset to factory settings" and perform this operation.
I want to warn you, if your gadget has some important data, photos, audio recordings or videos, first transfer everything you need to a USB flash drive or computer. Since after this reset operation, all data will be deleted, and your device will return to the state in which you bought it.
technical issues
When you can’t hear the interlocutor on the phone, but you have tried all kinds of options, the malfunction may be more serious. For example, related to such technical problems:
- An open in the speaker coil.
- The contact at the loop responsible for the sound may come off.
- If the phone is hit hard when dropped, then the contacts on the board may break.
- The element responsible for ensuring the operation of the speaker itself or the sound chip may fail.
In this case, if you are not a specialist in this field, then you should take the phone to a service center for diagnostics. They will carry out the necessary work aimed at correcting the damage. Since it may be necessary to replace the microphone, perform other manipulations to repair the smartphone.
I can not hear the interlocutor on the phone, the result
Thus, the article listed the most common causes of malfunctions in the microphone and the phone itself. If the gadget was purchased recently, and you have such a malfunction, while the phone has never fallen, then you should take it to the store for a return or replacement of the goods.
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Why can't I hear or be heard when I call on my mobile phone?
- hardware failure of your phone
- Husband phone hardware problem
- communication problems at the point where you are
- communication problems at the point where the husband is
- call another person from your phone, if everything is in order, then a hardware malfunction of your phone is excluded
- ask someone you know to call your husband, if everything is in order, then a hardware malfunction of the husband’s phone is excluded
- change the place where you called from and dial your husband again, if everything is in order, then you had a communication problem
- if the three previous reasons are excluded, then there will be a problem with communication at the point where the husband is located
Microphone, speaker may break in the phone. I had this. I called, but they didn’t hear me, but I heard what they were saying to me, and then they stopped hearing me.
If this is a connection, a tolerance zone, wait a while, if nothing changes, then someone has a problem with the phone :)
Although the reason for the lack of audibility was not fully clarified, the problem was solved by rebooting the phone. They just turned off the phone, and after a minute or two they turned it on again. It is possible, of course, that some contacts are moving away or something else.
Check your device by calling another number - if everything is in order (audibility and intelligibility for both) - it’s time for your husband to visit the service center, and if you don’t hear the interlocutor in this call, then you. There are no miracles in the world!
And what exactly flew out in the device (speaker or radio channel module) - the masters will figure it out.
Did you apply to your mobile operator? It is advisable to go to your operator's office and explain everything in detail there. If both of you can't hear each other, then the microphone and speaker cannot be faulty in both phones.
Does it also matter if you both have problems calling other numbers? If not, then the phones are most likely working. And also - do you both use the services of the same or different telecom operators? If the operators are different, then the solution to the problem is more difficult.
I would also try inserting your SIM cards into other phones. Perhaps one of you has a damaged SIM card. If so, then you should replace it.
If you do not hear when making a call on a cellular phone or the interlocutor does not hear you, you should check the phone and the quality of communication from the operator. To do this, you need to call another number and check the audibility. If you have the same problems, look for their cause in your phone, smartphone. Often a simple reboot of the device helps.
There can be four problems:
How can problems be ruled out? In order: