Intercommunication Internet does not work. Setting up the Internet and Wi-Fi network Intersvyaz. Features of equipment connection. How to turn off the Internet through your personal account

What can he do? What services does it provide?

The scope of activity of Intersvyaz-Service covers the following areas:

1. Computer help. All types of work related to configuration and installation software. Cleaning the housing from dust and operating system from viruses.

2. Television service. Installation and connection of additional TVs, setting up the Internet on the TV, performing cable laying work.

3. Mobile device repair. Replacing displays and batteries for all popular models smartphones.

We carry out all work at your home. You don't need to go anywhere.

How quickly can I get help?

Intersvyaz-Service engineers arrive on the day of your request, at a time convenient for you. If necessary, departure can be scheduled for any day.

In some cases, specialists can arrive at the address within a few hours after the application is assigned.

ISBOX set-top box

What is an ISbox and how to purchase it?

Description

ISbox is an interactive set-top box running the Android operating system. Get access to over-the-air channels high resolution, a huge database of movies and TV series, and control everything with your voice.

• CPU: Amlogic Quad-core 64-bit
• ARM: Cortex-A53 up to 2GHz
• GPU: Penta-core ARM Mali-450
• Ethernet: 100 Mbps/LAN
• WiFi: IEEE 802.11b/g/n
• OS: Android 6.0

• 2 USB connectors. One of them will be occupied by the bluetooth receiver for the remote control. The second one can be used to connect a flash drive.
• Slot for microSD cards. Allows you to install a map from a mobile device or camera and view it on big screen photographs and videos.
• HDMI connector for connecting a TV or monitor.
• Set-top box power connector. For connection to the electrical network.
• Ethernet connector for connecting an Internet cable.
• AV connector for connecting TVs that do not have an HDMI connector.

You can purchase the console in several ways:

• Write to us in the mobile app chat.
• Call 8 800 2000 747.
• Pick up the console from our office.

Option 1: One-time payment of 3,700 rubles. The console will be completely at your disposal.
Option 2: for rent with a security deposit - 2480 rubles, which will be debited from your personal account. Rental cost - monthly 49 rubles.
We will refund the deposit payment if the device is returned in packaging, complete set and in proper presentation, if no more than 12 months have passed from the date of issue of the set-top box.
If returned after 12 months of use, the deposit payment will not be refunded.
Option 3: In installments. The cost of installments is 180 rubles per month for a period of 30 months. The equipment will become your property at the end of the installment plan. If you want to buy the set-top box ahead of schedule, you can pay the full cost of the equipment minus 120 rubles for each month of the paid installment plan.
In all cases, the console comes with a 1-year warranty.
The image freezes periodically. How to solve?

To begin with, you should try connecting the set-top box via cable, not via Wi-Fi networks. If this does not help, try changing the directory.
To do this, return to the “Settings” menu followed by “Catalog”. All this must be done in the “Movies and TV Series” application.

In this case, you need to go to the “Settings” menu item, select “Applications” and delete those that are in this moment Not needed.
For some applications, you can delete the cache. These are files accumulated during work. To delete them, you must select the “Clear cache” menu item.

We launch the menu in the same way as we launched “TV Guide”, then press the down arrow and get to the “TV Settings” section. There we select the “Settings” section.
Next, select the “Channel Source” item and go into it. All available sources from where the set-top box will download channels will be indicated. Select “IPTV Intercommunication” and the channels will begin downloading.

If you have used a smartphone running the Android operating system at least once, you will immediately understand what applications you can install.
The list includes: a large number of games, applications for playing media files, and many other useful programs.

To install other applications you need to run Play Market and select what you need.
A standard remote control is not suitable for games; we recommend that you purchase a special gaming joystick that will be compatible with a TV set-top box running the Android system.

To delete an application, you need to go to “Settings”, select “Applications”, select the required one and click “Delete”.

Any paid subscriptions inside applications are not mandatory, and depend only on the developers of the application itself.
Intersvyaz has nothing to do with this.

After connecting, launch the set-top box and switch the signal source on the TV to HDMI.
Then wait while ISbox performs the initial setup. Then connect to the network and most applications will be available to you.

More details step by step:

1. After connecting, wait a while. At this point, the set-top box will perform the initial software setup.
2. At the bottom of the screen, select Network. There, select the method of connecting to the network - Wi-Fi or wired. We recommend using a cable connection for more stable operation.
3. To start watching television, select “On-air TV”. When you first start, you will need to select the source “Interconnection IP TV”. After the channels are automatically picked up, click the done button and start watching.

The Intersvyaz personal account is a convenient tool for clients of an Internet company who want to independently manage the services they have chosen. On the internal electronic platform of the provider’s website, consumers will find many useful functions for them, and they will not have to visit the organization’s office or stand in queues to pay for access to the global network or for connected television channels. The consumer can do all this without the participation of company employees. The user-friendly interface of the personal page makes it easy to figure out how to use it without the help of technical support specialists.

Personal account Intersvyaz: personal account

Everyone wants to control their expenses. In the Intersvyaz personal account, the personal account is available to users for viewing and replenishment. They can independently deposit funds into the balance using payment methods that are convenient for them. Great option replenish your personal account - directly from the site. You no longer need to look for terminals or bank branches to top up your balance. Although these methods of payment for provider services also remain accessible to consumers. Entering Money balance via the site occurs instantly. After this, they are available to pay for services.

Personal account Intersvyaz: balance

You can find out how much money a user has on his balance without contacting company representatives. There is no need to call technical support to find out if you have enough funds to pay for services. The balance in your Intersvyaz personal account is displayed on the main page. A person has the opportunity at any time to find out how much money he has to pay for the tariff he has chosen. When you top up your account, information about this will appear on the page immediately. The amount available to pay for the provider's proposals will be adjusted to reflect new funding.

Personal account Intersvyaz: promised payment

People do not always have the opportunity to pay for the Internet on time. At the beginning of a new month, many are faced with the problem of being unable to pay for communications. The provider has met consumers halfway, and now you can see the promised payment service in your Intersvyaz personal account. By using it, you will be able to delay the payment of money for services for several days. The client must repay the promised payments on time. If he does not do this, access to global network and digital television will be turned off for him. He will be able to use them again after full payment of the organization’s debt. The term of the promised payment is 3 days.

How to disable Internet Intercommunication through your personal account?

Sometimes it is necessary to disable some services because the consumer does not plan to use them for some time. To do this, he just needs to go to his personal page and find out how to turn off the Internet Intersvyaz via Personal Area. In it, the consumer will find the function he needs and will be able to use it. Temporary shutdown of some services, including Internet communications, is beneficial for customers. They may not pay for the provider’s services during their vacation or business trip. If people couldn’t figure out how to disable their tariff themselves, they should contact technical support.

Registration in your personal account Intersvyaz

It is available to the company's clients. Registration in your Intersvyaz personal account is simple and takes a few minutes. The login to enter the system is the user's personal account. The password for it is issued at the company office. Therefore, you will have to visit it once (when concluding an agreement) to gain access to your personal page. After receiving the password, you should change it yourself after logging into the system. This must be done to increase the security of your personal page. Moreover, it is recommended to change the password periodically, and choose complex combinations of letters and numbers that are difficult to guess.

Personal account Intersvyaz: payment for services

For those who prefer non-cash transfers, it is possible to pay for services in your Intersvyaz personal account. The provider cares about the convenience of its customers, so it offers them to pay for the Internet and television directly on the website. To do this, you just need to deposit money. The required amount will be debited to provide access to the global network or television channels (digital, cable). Payment for the company's services occurs in real time. If there is a delay on the client’s part in replenishing the balance, then after money transfer access to all services will be restored to him.

Intersvyaz - login to your personal account

Login to it is carried out from the official website of the provider. In its upper part there is a form, which is the entrance to the Intersvyaz personal account. In order to log in, you need to know your password and login. If the user does not remember the code word that provides access to the internal contents of the system, he needs to use the reminder function. After which he will receive New Password, and access to his personal page will be restored. The provider's clients can access their page at any time convenient for them. Changing the information in it and depositing funds is possible around the clock.

Features of the Intersvyaz personal account

The Internet company has developed functional personal pages. Features of the Intersvyaz personal account:

• replenishment of balance;
• the ability to use the “promised payment” function. It is available to any client once a month;
• users can receive information about new tariffs and promotions carried out by the company;
• changing the tariff plan to a cheaper one with higher speed;
• participation in a bonus program that will be credited towards a discount on the provision of certain services;
• viewing statistics. The user receives information about the traffic he has downloaded for the period of time he has chosen.

Intersvyaz online - advantages of a personal account

Personal user pages allow people to independently control the provider’s services. This is the main advantage of the Intersvyaz personal online account. You no longer need to ask questions to company employees or call them on the phone to get answers about your balance and tariffs. The user will learn all this without leaving home. To do this, he only needs to visit his office. In it he will find all the information he is interested in about prices, new TV channels, and Internet tariffs. And if he likes some offer, he will immediately connect it and start using it.

Many subscribers have to face the problem of lack of funds. After all, it’s not always possible to control your account and replenish your balance on time. According to the terms of service, some providers suspend access if there is no the required amount on the account on the date of payment. Thus, forgetting to top up your account on time or simply not being able to do it, you can be left without the Internet.

Subscribers using the services of the Chelyabinsk company Intersvyaz do not face such a situation thanks to a service that allows them to temporarily top up the client’s account with the missing amount. We will talk about how it can be activated and what the terms of provision are in this article.

Service “Promised payment” (“Intersvyaz”). Description

The opportunity to temporarily borrow funds from a provider appeared to Intersvyaz clients about 7 years ago. Previously, the company did not provide such convenience to its users. At the moment, it is popular, because, you see, it is quite convenient to borrow a certain amount of funds that would prevent the Internet from being disconnected. Under what conditions is the “Promised Payment” service (“Intersvyaz”) provided?

• Activation is only available for customers who use unlimited Internet.
• The service period is three days. During this period, the Internet will still work and the client must deposit the amount of the promised payment into the account. In the absence of timely payment, access will be suspended and the user login will be blocked.

• The provision of the service is allowed once a month. Thus, it is impossible to use the promised payment twice several times in one reporting period.
• It is possible to take the promised payment (“Intersvyaz”) only if the client’s balance contains an amount insufficient to pay for the services under the contract. You can calculate it by adding a subscription fee for the unlimited Internet option to the cost of the monthly payment for the main tariff plan.
• The list of options, upon activation of which the promised payment is available, includes: “Smile 74”, “Surfer”, “Attack 74” (the full list can be viewed on the provider’s official website).

How to take "Promised payment. Intersvyaz"

There are three activation options for the company's subscribers

1. Personal account on the Intersvyaz website. By selecting the item of the same name in the upper right corner, you should specify authorization data (they are issued to clients when connecting to the service; login and password). After successful verification, the client's web account will be available. You can see it here detailed information on the account (balance, activated services, etc.), use services to pay the bill online, etc.
2. Mobile app. This is a modern and convenient way to monitor your account status. By installing it on mobile device, the owner of an agreement with the Intersvyaz company (telephone, tablet computer) will be able to quickly obtain information on his account at any time, top it up, and activate useful services.
3. Customer Service. By calling hotline Intersvyaz company (phone - 8-800-200-07-47) to the company’s specialists, you can also connect the promised payment under the same conditions.

Methods for depositing funds into your account

After the expiration of the Intersvyaz company’s “Promised Payment” service (we told you how to connect it earlier), you need to top up your account. It is better to do this in advance, without waiting for the services to be blocked, which occurs after three days. There are several options for paying your Intersvyaz bill:

• Bank card (via the provider’s website, ATMs).
• Payment terminals.
• From account mobile number(any operator “Tele2”, “Beeline”, etc.).
• At the company office.
• Electronic wallets (“WebMoney”, “Yandex.Money”, etc.).

Conclusion

Promised payment (“Intersvyaz”) is a universal service that allows you to continue using the Internet, even if there is no money in your account. It is available for subscribers using unlimited access. There is no need to turn it off - after deadline it is deactivated, regardless of whether the balance is replenished or not.

Leonid, how can you assess the level of development of broadband Internet access in cities? Chelyabinsk region? To what extent is the Internet in demand and necessary for residents of our region?

There is a very large growth reserve in Chelyabinsk. There is a saturation curve, but we are still far from it. In many European countries With high level Internet penetration is 75-80%, people consider broadband access a necessity. This is especially pronounced in people under 30 years of age. They use the Internet as main source obtaining information. Here interesting example. In 1991, still under Soviet rule, there were only 2.5% of people who did not have a television. Now there are 6% of them. That is, there is a drop in the number of televisions used. And the reason, apparently, is that the Internet is beginning to squeeze out television, cassettes, disks, etc. Users of the latter, of course, will remain, but the Internet will replace many things. Now the penetration level in Chelyabinsk is at 40%. This is what happened in Moscow two years ago. In two years, Moscow gave the same amount. I think we will have very similar growth rates. For example, in our company the level of connections in 2009 is at the same level as in the past. Even a little higher. If last year we connected 45-48 thousand new subscribers, then this year we expect a similar increase and even more.

- How mature and civilized is the Chelyabinsk Internet market?

Judging by the clients who are connecting to the network now, we are seeing a decline in computer literacy. It turns out that we are moving into the segment of subscribers far from information technologies. This raises some additional, sometimes strange questions for us Internet users. The problem statements are completely different. But we have nowhere to go, we understand that this category of citizens has also come. We adapt ours technological processes: call centers, changing customer support schemes. Sometimes people just say “it doesn’t work for me” and that’s it. That's the point. Do whatever you want. In such cases, call center employees are also engaged in educational activities and improving user literacy.

- Do you predict the emergence of new players in the Chelyabinsk market?

Quite, why not? Everything is determined by the price of entry into the market. If a company or an individual has about $50 million, then you can create a new provider in Chelyabinsk. Yes, this player will fight for his share, but he will never pay off.

Recently, federal providers have bought up all local players in Yekaterinburg. Do you predict a similar pattern in Chelyabinsk? As far as I know, your company has been negotiating with some Moscow providers on various deals.

You're right. Moscow companies showed great interest. The peak occurred in the fall of 2008. This was a complete “catastrophe”. Almost everyone who could was visited this table: AFK Sistema, Golden Telecom, Akado, and other large Moscow companies. There were a lot of them. Now they are gone. They solve their problems. Last Saturday, the founding meeting of three telecom operators took place. The event was attended by the companies Infocenter, which occupies 70% of the market in Kurgan, Ufanet - 80% in Ufa, and our company. We agreed to create public association GKS "Rossvyaztechnologies" is a unified standard for regional and independent companies. We also appeal to all independent providers to join our project. Now the total subscriber base of the three companies included in the association is 1 million people.

- Leonid, that is, some kind of single brand will be created?

We are not changing our brands, we are simply creating an “umbrella” over ourselves - “Rossvyaztekhnologii”, which is registered in Moscow and solves our problems. We are ready to pay money to those who will solve our problems both in Moscow and in the regions. A legal department has been created for this matter, which will help independent providers. It's no secret that a lot of problems arise when working with housing and communal services. The new format will solve such problems.

- Why was Intersvyaz never sold to Moscow companies?

And what will I do with KAMAZ money? Well, today I will receive this KAMAZ full of bucks. What's next? What then is the meaning of life? You can, of course, move to the position of a hired manager, as happened with companies in Yekaterinburg. I look now into the eyes of those people who yesterday were the owners of their company, and now are mercenaries. How bored they are! The eyes are empty. Life is over. It's all sad.

- Perhaps the most difficult relationships Intersvyaz has an agreement with Uralsvyazinform. Why is this happening? Do two have a chance? companies live peacefully?

In fact, there has been no struggle for a long time. It’s just that every month the Uralsvyazinform company writes some kind of statement against us somewhere. I get the impression that they have a huge legal department with nothing to do. Instead of competently promoting its services, Uralsvyazinform, a company that I really, really respect, is engaged in such incomprehensible work. The first time it was funny was when the Uralsvzinform company wrote a statement to the antimonopoly committee against us. But then it began to take on some strange proportions. I don't understand why this happens.

Leonid, is the economic crisis affecting your company’s activities? How is the demand for Internet access services changing?

Our number of connections has not decreased. We conducted surveys in Chelyabinsk in November-December, and they turned out to be much worse than that what happened in real life. Then people “under fear” said that they would not use the Internet, they would not connect. To be honest, we were scared too. But in January-February a funny picture was observed. At this time, we expected a drop in Internet consumption. But everything turned out to be exactly the opposite. People were laid off. They went home and sat down at the computer, looking for themselves new job. At this time, the specific consumption of Internet traffic increased by 1.5 times. On the one hand, it’s complete nonsense, but these are the facts. We clearly understand that the Internet is included in the list of essential goods: bread, milk, Intersvyaz.

- What is the number of active Intersvyaz subscribers and their ARPU? Are these numbers declining?

The ARPU indicator for all Chelyabinsk providers is approximately the same, and it is not decreasing. For us it is approximately 378 rubles per month. Another thing is that companies like ER-Telecom are destroying the market. They are simply dampening. I don't know what this is connected with. It is clear that for them the most important indicator is the number of subscribers. We have a different psychology. We are building profitable business and we try to do it competently. For us, the main thing is to earn money, which we then use for development and implementation. social projects. In general, we have a completely different ideology.

- What is the percentage of subscriber churn at Intersvyaz?

Every month up to 100 subscribers stop paying, this is approximately 0.1%. So, for someone to come to our office and refuse, this is extremely rare. But they stop paying, please. For our part, we are taking all possible measures to ensure that even subscribers with severe financial situation remained our clients.

What offers are most in demand among Intersvyaz subscribers: basic tariff, per megabyte, unlimited?

Of course, the first place is occupied by unlimited games. They now account for about 60%. And here's what's interesting. Based on the results of our surveys, it turned out that 80% of Internet users only “surf” [viewing Internet pages for work, study, searching for information - approx. ed.]. And only 20% actively download files from the Internet. That is why we have launched a new line of services for our “surfers”.

- What do another 40% of the subscriber base prefer? Are they served at the basic rate?

No, that's not true. Indeed, there are those who pay only 100 rubles a month and nothing more. We have no more than 10% of these.

- What do you think will happen to prices for Internet traffic in the next six months?

Tariffs will decrease. It is obvious. There is simply no other way. This, of course, will not be megabit Internet for 350 rubles, which is not even available in Moscow. Such prices are not justified now.

- In the fall, Intersvyaz began promoting cable television services. How does Intersvyaz TV differ from competitors' products? How popular is this service among the company's subscribers?

The idea of ​​cable television is old. She appeared two or three years ago. At that time we did not have the strength and capabilities: personnel, technical solutions. When the crisis came, the quality of service began to decline among cable television operators Uralunicom, ER-Telecom and Multicable Networks. Some channels, etc., began to disappear from the broadcast network. After this, I concluded that, despite the presence of all these players in the market, it is losing strength. That is, you can access it provided you have a free connection and free viewing of channels in the first three months. We included 80 of the top TV channels in our broadcasting network according to TNS Gallup Media, without even looking at their price. We see that with such a connection trend as it is now, by the end of the year we can occupy 30% of the market. And this takes into account the fact that we decided to launch cable television on January 13, 2009. For us, cable television is an “add-on” to our main services. We connect it only to Intersvyaz subscribers.

- Does the launch of Intersvyaz TV mean a refusal to promote and develop IP-TV?

A year or two ago, my main thoughts were about the future, that is, about IP-TV. And this is one of the reasons why we did not launch cable television. Still, cable television is something archaic. Some people were already expecting digital, stereo sound, optional video. We are now continuing to work with IP-TV. But in November 2008, it became obvious that the speed of development of technical solutions using IP technology had slowed down sharply. Some new solutions will appear only in 1.5-2 years. The pause that has arisen needs to be filled with something, which is why we started doing cable TV - it will fill the suddenly empty niche.

Is Intersvyaz going to launch in other cities of the Chelyabinsk region? If yes, then which ones and within what time frame?

Of course, there are plans. But there are certain difficulties. As soon as you make a statement, for example, that “we are going to Kopeisk,” Kopeisk officials immediately rear up. They say, “We won’t let you in” when they learn about our statement. The same situation is developing in other cities. It's clear why this happens. But we have a clear position. If we could not agree on mutual favorable conditions that we bring some benefit to the city, then we simply do not enter. Now our plans are to launch in three cities of the Chelyabinsk region.

As is known, to connect to home internet, you must enter into an agreement with the provider. One of the most popular providers operating in all major cities Russia, is the operator Intersvyaz. Internet and television of this company are chosen by many.

Internet Intersvyaz is a proven company that has been operating for 20 years. Since 2011, the company has the status of a federal provider, as it provides its services in 16 cities of the Urals. Today Intersvyaz is a leader in the telecommunications market in Southern Urals. In addition, the company occupies a leading position in the number of connected subscribers in the Chelyabinsk region.

Services provided by the operator:

• access to the network at speeds of up to one gigabyte per second;
• cable and digital television;
• telephone communications;
• Computer Repair;
• hosting and server maintenance.

Offers more favorable rates

Intersvyaz offers connection based on the following tariffs:

1. Victory. The monthly subscription fee is - 350 rubles. The connection speed according to the tariff plan is: up to 30 Mbit/s during the day and up to 50 Mbit/s at night.
2. Smile. The monthly subscription fee is 400 rubles. The connection speed according to the tariff is: up to 90 Mbit/s during the day and up to 100 Mbit/s at night.
3. Attack Premium. The most expensive, but also the fastest tariff plan that the organization has. The monthly subscription fee is - 600 rubles. The connection speed according to the tariff is the same at any time of the day and is - up to 330 Mbit/sec.
4. Base. Unlimited tariff plan. Subscription fee is - 1 00 rubles per month. The fee is charged on the first day of each month. Traffic is unlimited.

How to connect to the Internet from Intersvyaz

The Intersvyaz company offers Internet connection based on the following actions:

1. First, you need to submit a request to connect the required service. This can be done on the provider’s website or in any branch.
2. After leaving the application, the client will be contacted by the specified phone number and discuss the terms of connection.
3. At the appointed time, an employee of the organization will come to the client and carry out the setup.
4. After this, you need to sign an agreement with the provider and pay for the connected function.
5. You can start using the connected service.

If you need to connect an Intersvyaz wi-fi router in addition to setting up the Internet, you can order the setup from a company employee. The router is configured on the day you connect to the Internet, but you can order the router setup on any other day.

An employee of the company can configure a router already purchased by the client or offer a router from Intersvyaz (in this case, the router is purchased from the employee).

Personal account features

In the user's personal account, you can perform the following actions:

1. . Here you can make cashless payments for services purchased from the provider.
2. Parental control. This function involves restricting access to various sites on your home computer.
3. Setting up alerts. In the “Personal Data” section, you can configure methods of notification about maintenance work.
4. Change of planned tariff. If you are not satisfied with the cost or speed of your current connection, then you can easily change the tariff plan in the appropriate section.
5. Disabling network access. If you do not intend to use the connected services for some time, you can disable them in your personal account. In this case, payment will no longer be charged to the client. The minimum disconnection period is one month.
6. Balance. The main page of your personal account displays current information about the client’s balance.
7. Promised payment. If the deadline for payment for services has come, but the required amount is not available, then you can use this service. The term of the promised payment is 3 days.

How to disable Internet Intersvyaz?

You can disable connected services using the following methods:

• call the provider. The client informs that he wants to turn off the Internet for a certain period of time and gives his account number. After this, the operator disconnects the Internet;
• personal visit to a company branch. In this case, the client must write a statement to terminate the contract with the company or to temporarily refuse services;
• Personal Area. In the user's personal account, you can temporarily disable the Internet;
• do not pay for the services provided. In case of non-payment of services, the company suspends the client’s access to the Internet.