How often should the floors in the entrance be washed? Cleaning staircases in residential buildings

The entrance, as well as the staircase, is not just an extension of your apartment in multi-storey building, this, one might say, is his hallway. In some houses, this hallway is spacious, comfortable and clean, while other houses, on the contrary, cannot boast of this. Cleaning stairwells, just like renovation work belongs to the category of housing utilities. This means that if the staircase creaks in your multi-storey building, it is not the residents who should decide what to do, but entity, or the company that is responsible for maintaining the home.

Cleaning stairwells: documentation defining frequency

The timing, frequency, and requirements for cleaning staircases in an apartment building are regulated by the state standard Russian Federation, the content of which includes information about technical and operational conditions. This is GOST 51617-2000 under the name “Housing and communal services. General technical conditions".

Through this documentation, you can find out that you do not have to clean the staircases in an apartment building yourself, or hire a cleaner. This should be carried out by the housing and communal services, or homeowners association.

This document provides detailed information about:

• the frequency with which a cleaner hired by the housing and communal services or HOA should sweep your entrance, as well as staircases;
• when to wash staircases;
• frequency with which cleaning should be carried out apartment buildings on sites located in front of the garbage chute;
• when and how it is recommended to clean the elevator room, as well as take care of the elevator doors from the outside;
• when and how exactly it is necessary to wash and wipe the window sills in the entrances of apartment buildings, wash the windows on the staircases, as well as the lamps.

Cleaning of entrances and staircases as a housing service

Surely every apartment owner wants the entrance and staircase to be neat and tidy. And for this it is not at all necessary to carry out the cleaning yourself - there are government bodies Housing and communal services. The frequency is determined by a specialized document. And every tenant has the right to demand cleanliness - you pay monthly utility bills, including payments for housing services. This amount takes up approximately one third of the total utility bills, therefore, you have the right to ensure that the cleaning is carried out efficiently and properly.

The frequency, as well as the thoroughness of washing staircases and entrances, as mentioned above, is indicated in the rules of state standards. It also contains information about what equipment and what detergents should be used, depending on what type of staircase it is. The frequency of work, as well as their characteristics and the conditions in which they will be carried out, will also depend on the presence of a garbage chute, elevator and other objects at the entrance.

What to do if your entryway is not cleaned properly?

Very often you can hear from residents of apartment buildings that the entrances are poorly and rarely cleaned, which is why dirt or dust remains on the stairs, depending on the time of year. It is worth noting that these statements arise for a reason - if you look at the condition of most modern entrances. In them you can see not only dirt, but also cobwebs, as well as garbage and walls covered with markers. Despite the fact that the majority modern people They have long been accustomed to this state of affairs and do not pay attention to the dirt; some are still ready to defend their rights.

How exactly to do this? How to change the current state of affairs? Many people think that it is enough to come to a meeting of residents and make an indignant speech there. This is not entirely true: as mentioned above, when you pay for utilities, you also pay a fee for cleaning the entrance. Therefore, if your entrance is not cleaned at all or is cleaned poorly, you should seek help from the housing and communal services, or the management company to which your house is assigned. Here you can get detailed advice on all your questions. Representatives of the organization will also provide you with qualified assistance.

Most often, the issue of cleaning an entrance or stairwell is resolved by writing an application. In such a statement you will state the main claim, as well as your requirements. It is worth noting that this application is written in free form and you can also obtain information on how to write it from representatives of the management company or housing and communal services.

You can go to the management company for help yourself, or you can entrust this to the person in charge. It is he who will most effectively be able to influence the cleaning lady assigned to your entrance not only to occasionally appear at her workplace, but also to do the job properly. You and each of the residents of your building have the power to change the situation for the better. The main thing is to know what to demand.

How should stairwells be cleaned?

Its quality standards are specified not only in state standard, but also in separate regulatory documentation, which is created by the City Housing Committee. The procedure is based specifically on the documentation provided. If you think that the cleaner at your entrance is doing a poor job, be sure to compare the volume she performs with the standards stated below.

It is important to note: it must be carried out spring-cleaning, which is carried out once a year. The cleaning lady must wash windows, lampshades, and also sweep away dust from the ceiling, wash mailboxes and boxes in which meters are located.

Cleaning staircases, entrances and surrounding areas in apartment buildings in accordance with Russian law maintained by the management company. Apartment residents should not do this themselves. In case of improper care, they can write complaints to the authorities and hold the company accountable.

Standards for cleaning the entrances of apartment buildings are prescribed by law.

The basic rules and regulations regarding cleaning are prescribed in Article 36 of the Housing Code of the Russian Federation. However, in practice situations often arise when cleaners do not show up or do their job improperly.

As a result, residents of the house are forced to carry out cleaning themselves, organizing their own schedule. They are not required by law to do this. You can write a complaint directly to the housing and communal services, but achieving timeliness and quality of work performed is not as easy as it seems at first glance.

Housing and communal services assign a special cleaner to each site. Depending on the workload and population of the locality, the employee serves from 3 to 10 or more houses. This is why complaints relate to the frequency of cleaning. This problem can only be solved by installing special resolution from leadership positions. If there is no cleaner at all, then this is a direct violation of the legislative norms of the Housing Code.

Not only the Code regulates standards for cleaning the entrances of apartment buildings. This issue is also discussed in:

• GOST 51617-2000 “Housing and communal services and responsibilities”;
• Resolution dated September 27, 20013 “Rules and standards for the operation of housing stock”;
• Resolution dated April 3, 2013 No. 290.

Housing and communal services workers are guided by these acts when performing cleaning. They specify who is assigned to certain areas, the frequency of work performed, and how much time is allocated for a specific entrance. It will not be possible to challenge these norms and rules, even if the residents are not satisfied with how often the cleaner comes and how well she does her job.

If residents officially prove that cleaning is carried out unsatisfactorily, or an employee is hiding from performing duties, then a complaint can be filed. An application from residents with the addresses and signatures of the applicants is written to the manager.

It is not necessary to collect all the signatures, but it is better to have as many people sign the document as possible. In this case, the complaint has a priority nature. The boss, in accordance with the resolutions and acts regarding house cleaning, has the right not only to issue a fine to the employee for this, but also to fire him for negligence.

Types of jobs

Cleaning work takes place not only on the landing. Included are elevators, attics, basements, and corridors near apartment doors. It is also mandatory to clean other premises, for example, utility rooms or technical ones, which are not the property of the residents.

The company carrying out the work undertakes to perform minimal actions to ensure cleanliness and order in the apartment building. You shouldn’t think that the cleaning lady will wash the floors every day or wipe down the walls perfectly immediately after vandals have spray-painted them.

Resolution No. 290 determines the procedure and frequency of cleaning. Cleaning and wet cleaning are carried out in the following areas:

• landings;
• doors to panels for the supply and distribution of electricity to apartments;
• boxes for letters and receipts;
• corridor and staircases;
• vestibules;
• elevators;
• window sills;
• window bars.

It is to carry out these actions that the bulk of the money paid by residents goes. Wet cleaning work is carried out most often.

The schedule may vary depending on the conditions of the company. But most often it looks something like this:

1. wet washing of the floors (you can use a wet broom or brush) of the first and second floors, as well as the elevator and the last landing of the garbage chute - daily or every two days;
2. mopping wet floors from first to last - once every two weeks;
3. wet cleaning of the front part of the entrance - once every two weeks;
4. window cleaning - once a year;
5. cleaning window bars from the first to the second entrance, cleaning the garbage chute - once a week;
6. thorough cleaning of the electrical panel, entrance doors, correspondence boxes, lampshades protecting light bulbs on floors - once a year;
7. thorough cleaning of railings and radiators on all floors - once or twice a year.

Residents who see certain inconsistencies should not immediately contact the authorities. It is possible that the cleaner is doing his job according to plan. If they have started cleaning windows or stair railings in a neighboring entrance, but the residents do not yet have a specific entrance, this may mean that the cleaning has a different plan.

Apartment owners have the right to request a cleaning schedule from the service. If it is indicated there that work was carried out, but in fact the result is not noticeable, then it makes sense to start proceedings.

Their frequency

The frequency of cleaning work depends on its type.

The frequency of cleaning of certain areas is prescribed in the Regulation on the provision of housing services. Every day, not including holidays and Sundays, the cleaner must sweep the landings and staircases from the 1st to 2nd floors with a wet broom.

However, work can be carried out twice a week if there is no garbage chute and elevator. If a garbage chute and an elevator are present, then wet cleaning of the first floors is carried out once a week. Other rules are:

• every day, not including holidays and Sundays: cleaning near the garbage chute, washing the floors in the elevator;
• 1 time per week: cleaning the area adjacent to the entrance, thorough cleaning of the front room;
• 2 times a month: washing the entire staircase landings from the first to the last floor, wiping the elevator walls and the walls in the entrance with a brush;
• 2 times a year: washing railings and stairs, window sills and radiators;
• Once a year: washing attics, windows, ceilings, basement.

The frequency does not depend on how many floors there are in the house. That is, a house of 9 or 20 floors must be cleaned at the same frequency.

Quality requirements

Each resident's cleanliness requirements may be different. The cleaning specialist will not adapt to the requirements of apartment residents; he performs work in accordance with the requirements. It is worth understanding that cleaning in a new building or an old Khrushchev building will ultimately look different.

If it takes a cleaner a couple of minutes to bring the entrance to a new house into proper shape, then it will not be possible to get rid of the “dust that has accumulated for decades” in a Stalinist or Khrushchev-era building. Satisfactory quality of cleaning is stated if:

1. there are no puddles or very noticeable pieces of dirt and dust on the floor;
2. no cigarette butts, bottles, food or grocery packages;
3. not present bad smell from garbage.

Separately, it is worth noting the issues of vandalism. Residents think that the cleaning lady should clean up marks left with paint or other means on her own. Washing the walls of the entrance, as required by the Decree, is carried out twice a month. At this time, the cleaning lady’s attention can be drawn to the drawings that appear on the walls of the entrance or elevator. However, if a specialist cannot remove the inscriptions using a standard set of household chemicals, then he will not do this. In this case, the residents themselves must reduce the damage caused.

What to do in case of poor cleaning, where and how to complain

The maximum number of residents of the entrance must sign the complaint!

If cleaning is not carried out with the frequency stated in the schedule or the schedule itself does not comply with the regulations, and also if residents are not satisfied with the quality of the work being carried out, then they can write. First of all, you should contact a local company that provides cleaning services. The application is written as a general statement from the residents of the entrance.

The maximum number of signatures is collected. The situation is described in detail, and a document is submitted addressed to the head of the organization. Notarization or any stamps are not required. In 95% of cases, the problem is resolved at this stage: a new cleaning plan is drawn up, and measures are taken, up to and including dismissal, against the employee. Next, contact the following authorities:

• Rospotrebnadzor;
• Housing district or city inspection;
• Local prosecutor's office.

Residents express in free form exactly what they are not happy with. The more points there are, the better. It is important to collect as many signatures as possible. Utility bills include the services of a cleaning company, and sometimes this is a lot of money - you shouldn’t be careless about cleaning the premises.

In some cases, residents enter into their own agreement with the management company. It specifies the frequency and type of work. Notarized. In such a case, if the company does not fulfill its obligations, it makes sense to file a claim with the prosecutor’s office and demand the return of the money spent for payment for services.

Responsibility for order

Responsibility for the order lies entirely on the shoulders of the management company, unless an individual agreement is drawn up confirming the opposite. Cleaning by residents is not the norm.

Two Resolutions and an article of the Housing Code summarize that the public utility service, which manages a certain area of ​​the city, bears full responsibility. Cleaning is done on time, satisfactorily and of higher quality. The scope of responsibility includes not only stairs, elevators and windows, but also the supporting structures of the building, technical systems and engineering equipment.

If the electrical panel that distributes energy throughout the apartments has become unusable due to the actions of the cleaning lady or her inaction, then the blame falls on the utility company. Please note that the breakdown of railings, elevators, damage to walls and premises, if this was not due to the fault of the cleaning lady, does not concern the enterprise.

Controversial issues and methods for resolving them

Disputes will be resolved by a commission created by the management company.

Cobwebs accumulated on the ceilings, dirty garbage disposals, a layer of dirt on the walls and sticky railings cause a lot of problems for residents of an apartment building. This is especially true for citizens living in small populated areas and urban settlements.

There simply aren’t enough specialists there to regularly clean the premises. It is possible to prove your own rights only if the application has been correctly drawn up and the veracity of the information has been proven. The application is considered within a month (it is worth understanding that during this period the situation may change).

Within a month, the management company undertakes to create a company that will consider the issue, inspect the property and record violations. If the application does not require delay, it is considered within five working days.

Self-cleaning by residents

Independent cleaning of the entrance and surrounding areas is not within the competence of the residents of the house. This is due not only to the fact that they give money for these services, but to the fact that it is dangerous. The cleaning plan includes washing windows and electrical panels - hazardous activities.

Complaining that the cleaning is carried out by the residents themselves, and there is no employee on this issue, makes no sense. The created commission will come to the site and note that sanitary standards have been met, so the requirements will not be satisfied. It is convenient to carry out the work in a consistent manner, that is, to distribute the work schedule in case the entrance or house refuses the services of the utility company. This procedure takes a lot of time and is not always accessible.

In Russia, cleaning standards in apartment buildings are strictly prescribed. Residents have the right to choose a sanitation inspector. But you shouldn’t think that maintaining cleanliness and order is the task of one cleaning lady.

If drunken groups regularly gather at the entrance, causing chaos and unsanitary conditions, or the walls have become a “canvas” for teenage vandals, then it makes sense to install doors with combination lock, as a last resort - even contact law enforcement agencies.

Smolensk, April 23 - AiF-Smolensk. Finally, the spring that came to Smolensk exposed not only the city sidewalks and courtyards hitherto hidden under the snow, but also, perhaps, the eternal communal problems of Smolensk residents.

For example, such as leaking roofs and poorly cleaned stairwells. However, in the public utilities sector of Smolensk there are many, the relevance of which does not at all depend on the natural seasons. True, no one calls for passively accepting the blows of communal fate: fighting for your “housing and communal services rights” is not only possible, but also necessary. Well, it explains how to do it correctly to achieve maximum effect. Head of the NP “Association of Independent Lawyers of Smolensk” Oleg Rabushenko.

Scheduled cleaning

How many times a week should the entrance be cleaned? On what normative act Can I make a complaint to the housing department about insufficient cleaning?

Poor cleaning at the entrance is a violation of the rights of residents of apartment buildings, who pay monthly to the management company for the maintenance and repair of common property. The frequency and volume of cleaning are specified in the contract with the management company, but they must comply with government rules and regulations technical operation housing stock (Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170).

So, let's figure out what yours are required to do? Every day, the cleaning lady of the management company must sweep the landings and stairs of the first two floors, do wet cleaning in front of the garbage chute valves on all floors of the house, and wash the floor in the elevator car. At least once a week - clean the area in front of the entrance to the entrance, sweep all flights of stairs and landings with a damp broom, if the house is equipped with elevators. If the residential building is not equipped with a garbage chute and elevators, then the cleaner must sweep the landings and stairs located above the second floor twice a week. Twice a month in houses where there are garbage chutes and elevators, wet cleaning of elevator cabins (walls, ceilings and doors) and washing of staircases and flights in the house should be carried out.

Once a month, the cleaner needs to wash all the staircases and flights in the entrances where there are elevators and. Just twice a year, the cleaner should wipe the window sills and radiators in the entrance with a damp cloth, and once a year wash the windows, wipe the walls, lampshades, doors and mailboxes.

All this constitutes general standards for cleaning entrances. Unfortunately, sometimes management companies, public health departments and housing offices save money on cleaners’ salaries by reducing their cleaning standards. Which, of course, affects the cleanliness of our entrances. Of course, there are also simply unscrupulous cleaners, because their work is rarely checked by higher-ups. So, if your entrance is constantly dirty, you need to act. And first, try contacting your management company, because if the cleaning was done improperly, the residents have the right to demand a recalculation of the maintenance fee. In order to substantiate your demands, draw up an act in any form (with the signatures of several neighbors) and indicate the period when the entrance was not cleaned.

If your appeal remains unanswered, now complain about your management company to the State Housing Inspectorate. Most likely, the management company will be attracted to, and from now on it will be much more responsible in complying with its responsibilities for the maintenance of common property.

Whom to pay?

Since the beginning of the year, we have received two receipts for payment for housing and communal services: one from OOO Management Company Teply Dom, the second from OOO ZHEO Prigorskoye (Utility Systems Prigorskoye). Moreover, the numbers in these receipts do not match. And recently an announcement appeared saying that for January, February and March 2013, we must pay “Warm House” for maintenance and repairs, and “Prigorskoye Housing Establishment” for water and heating. And then follows a note signed by the head of the administration of the Prigorsky rural settlement O.A. Goncharova: “Based on the results of an open competition for the right to lease heating and water supply networks in the village, Management Company Teply Dom LLC was declared the winner. In subsequent months, payments for the services “heating”, “hot water supply”, “cold water supply”, “sewage” should be made to LLC Management Company “Teply Dom”.

I don’t understand what’s going on and who should pay?

Judging by information on the Internet, municipal entity“Prigorskoe rural settlement” of the Smolensk district of the Smolensk region, in accordance with the order of the head of the Prigorskoe rural settlement Oleg Anatolyevich Goncharov dated February 8, 2013 No. 17, an open competition was announced for the right to conclude a lease agreement for municipal property owned by the Prigorskoe rural settlement.

On March 15, 2013, the results of this competition were announced: LLC "Management Company "Teply Dom" was declared the winner, protocol for evaluating and comparing applications for participation in open competition No. 708 dated March 15, 2013 is posted on the official website www.torgi.gov.ru. Based on the results, a lease agreement for all communications intended to provide the residents of the settlement with utilities was concluded between LLC Management Company Teply Dom and the Prigorsky rural settlement.

Thus, it can be assumed that LLC Management Company Teply Dom is now the provider of utilities in full and is responsible not only for maintenance and repairs, but also for providing consumers with all utilities. In this case, payment for services must be made to this management company. If you continue to receive double receipts, you should contact the prosecutor’s office, which will investigate this fact.

And without water...

Today they called me and said that I have to pay 800 rubles for a new water meter, which costs 56,000 rubles (the amount is divided among all residents). But we already have a meter in our house, and it’s relatively new, it only stood for three years. In addition, as far as I know, according to the energy saving program, funds from the budget of almost all cities should be allocated for the replacement of metering devices. Is Smolensk not covered by this program? And do we even need to change ours after three years?

Indeed, your situation is quite ambiguous. According to the requirements of Gosstandart, the minimum service life of water metering devices is 12 years. But at the same time, during the specified period, such devices must undergo two mandatory verifications with an interval of 5-6 years, and metering devices hot water- three, that is, every four years.

The question of why it was necessary to change the metering device after three years and why this point was not agreed upon with the owners of the house should be asked to those who are responsible for the operation and safety of common house metering devices. This responsibility lies with the organization that maintains the building (for example, your management company). At the same time, the utility service provider is obliged to annually check the presence and integrity of control seals on metering devices and draw up a corresponding report. To obtain information on this issue, you must submit a written application to the management company or HOA. If there is no response, you can submit a statement to. If the residents themselves manage the house, then they should contact the resource supplying organization directly with such a question.

According to current legislation, the costs associated with the installation of communal metering devices fall on the shoulders of the owners of premises in an apartment building. It is they who must initiate a meeting of homeowners and make a decision on the installation of common house meters. From July 1, 2012, resource supply organizations are forced to forcibly install common meters in those houses where they were not installed voluntarily before the specified date. The costs in this case are again borne by the owners.

But in your particular case there was no such need. Therefore, if in the end it turns out that the meter was replaced without an objective reason (for example, someone decided to make extra money on it), there will be a real reason to contact the prosecutor’s office or court.

Residents of not many apartment buildings can boast that the cleaning of staircases, flights and elevators in their building is done by a cleaner from the management company. In most cases, this responsibility falls on the shoulders of the residents themselves.

At the same time, there is a list of services that should be provided by housing and communal services. This list includes washing windows, sweeping floors in hallways, as well as other services that must be carried out at certain intervals. Services are most often included in the rent, but in reality they are not provided.

Residents decide this issue at their own discretion: some hire a cleaner to clean the entrance, others do the cleaning themselves, taking turns. It turns out that they pay twice for the same service.

Cleaning in hallways is regulated by the rules and regulations for the technical operation of housing stock(approved by Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170 and registered with the Ministry of Justice of the Russian Federation on October 15, 2003, registration No. 5176).

Daily cleaning at the entrance includes the following activities: wet sweeping of stairs and landings of the first two floors, washing the floor of the elevator car, wet cleaning of areas in front of the garbage chute valves on all floors.

Once a week Wet sweeping of staircases and landings on all equipped floors should be carried out. At the same frequency, the areas in front of the entrance to the entrance should be cleaned, the metal grates and the dirt container underneath should be cleaned. If the house is not equipped with an elevator and a garbage chute, then wet sweeping of stairs and landings above the second floor should be carried out twice a week, and all landings and flights in the house should be washed twice a month. Wet cleaning of the elevator car, including wiping walls, doors, ceilings and lampshades, should be carried out twice a month. If the house is equipped with an elevator and a garbage chute, then all staircases and flights should be washed once a month. The radiators and window sills should be wet wiped twice a year. Once a year, windows are washed, walls, lampshades, doors, electric meter cabinets, mailboxes, ceilings, window grilles, and attic stairs are wiped with a damp cloth.

If all these services are not provided, then you need to contact the housing and communal services or management company with a written complaint. If you refuse, you must insist on recalculating the rent for the apartment in order for the entrance fee to be waived.

You can complain about the lack of provision of services to district governments, the Department of Housing and Public Utilities and City Improvement, and district prefectures. If all these actions do not produce results, then you need to go to court. You should first draw up an act of non-provision of services, preferably with the participation of government representatives.

Anyone normal person the sight of dirt evokes negative emotions, especially since cleanliness directly affects the health of his body.

In their own apartments, people keep order on their own and can create cleanliness and comfort every day.

At the entrances, cleaning and maintenance are included in the service of the apartment building.

This requirement is specified in Housing Code in Article 36. Below we describe in detail the standards for keeping staircases in order.

Definition of concepts and legislative regulation of the issue

The law does not provide for the presence of a cleaner for each individual entrance. It can remove from three to ten objects at once. If the housing and communal services sector does not provide such specialists at all, then it violates legal norms.

According to Resolution of the State Construction Committee of the Russian Federation 170, approved since September 27, 2003, employees of the management company must clean the staircases. It is also possible to enter into agreements with contractors. In accordance with Government Decree under Article 290, adopted on April 3, 2013, as well as GOST on housing and communal responsibilities and services, cleaning of staircases is carried out by designated persons. Carrying out professional duties, they are guided by the rules from the listed documents.

Mandatory cleaning of entrances multi-apartment residential complex is carried out in accordance with Government legislation dated April 20, 2013. Display graphic arts A similar process is included in the annex to the contractual agreement with the housing authority.

Rules for putting things in order

From Section 36 of the Housing Code it follows that the common property of an apartment building consists of elevators, corridors, landings, attics, technical floors, stairs, basements and other premises located in this building.

According to Government Resolution 290 the management company is responsible for performing a minimum number of various actions related to keeping the house clean and providing an acceptable appearance to each entrance.

The same paragraph contains provisions according to which cleaning and wet cleaning are produced for the following areas:

• corridors and vestibules;
• window sills, elevators, window grilles and pits;
• cabinets and doors to electrical panels;
• mailboxes and staircases.

Entrance cleaning that suits everyone legislative norms, is a duty. Therefore, the introduced cash residents are sent to this organization for its repair and maintenance.

Frequency of implementation

According to general technical conditions GOST of the Russian Federation 51617-2000 about housing and utilities, the cleaner must perform the following work:

Responsible for maintaining cleanliness

In accordance with the Government Decree, the responsibilities of all public utilities include properly maintaining the load-bearing structures of a residential building, equipment, engineering and technical systems.

From the twenty-third point one can clearly distinguish actions related to the maintenance of premises located in an apartment building. These include:

• carrying out wet and dry cleaning in halls, vestibules, galleries, corridors, elevator cabins and landings, ramps, staircases;
• wiping dust that covers window grilles, window sills, stair railings, cabinets electric meters, mailboxes, low-current devices, door leaves, boxes and handles, closers;
• cleaning window glass;
• removing dirt from protective devices. As a rule, these are metal gratings, cell covers, pits, and textile mats.

Conflict situations and methods for resolving them

Today, apartment residents very often encounter poor quality cleaning in their hallways. Many people complain about the poor condition of staircases due to a noticeable layer of dirt or dust on them, debris, cobwebs, and surrounding inscriptions, including on the walls. Obviously, these situations arise due to irregular restoration of order in the entrances.

Not everyone can silently react to this state of affairs, so they try to defend their own rights. You can be indignant for a long time, hoping for changes for the better, but the most current method- this is to contact the housing and communal services or management organization servicing the corresponding residential building. These companies are required to provide advice on maintaining cleanliness in the premises, because payment for utility services includes cleaning of entrances belonging to a particular house. Dissatisfied residents should be provided with qualified specialist advice.

Residents have the right to send written complaint in the form, about dirty condition staircases or entrances. Such a document is drawn up in any form indicating the requirements. Employees of the management company or housing and communal services are required to provide a number of necessary explanations for completing the application.

Conflicts may be related to the work of cleaners in hallways. All complaints regarding failure to complete the tasks assigned to them, violation of laws regarding the maintenance of staircase landings, as well as the absence of an employee at the place of his work are submitted to the management of the management company at the place of residence. They, in turn, must take measures against the negligent employee, including removing him from his position for further neglect of his work.

The residential building management company is obliged send a special commission, in order to assess how well the work was done to maintain cleanliness in the entrances.

If the apartment building maintenance company does not take any action on a complaint received from the owners, then they have every right to send to the following organizations:

• Federal Service Rospotrebnadzor;
• prosecutor's office;
• city ​​and district administration.

Review period of complaints sent is no more than one month from the date of their receipt. If the application is urgent, the consideration period is reduced to one or five days.

Thus, maintaining cleanliness in the entrances of buildings with big number apartments is a mandatory legal norm approved on April 20, 2013. When concluding a contractual agreement with a management company servicing an apartment building, a cleaning procedure must be attached to it. This organization is responsible for the provision of such services to the owners of residential premises.

The rules for providing cleaning services in apartment buildings by management companies are described in the following video: