MTS multi-channel phone. MTS help desk

Thanks to the support service, you can solve absolutely any work-related problems at any time mobile communications. But remember that when making a call to an operator, it is not always possible to get through immediately the first time, since the line may be busy, since the specialist is busy consulting another subscriber. But don’t despair, as a rule, the conversation does not last long, you just have to wait a few minutes and they will definitely answer you. The MTS company employs quite a lot of specialists who can solve problems of any nature.

If you have an IMPORTANT or very URGENT question, ask!!!

This article will allow you to learn how to contact the operator if necessary. You will need to remember these methods in order to quickly resolve the current situation if necessary.
If you don't know where they disappear cash from your account, if your SIM card has been blocked, if you want to activate a certain service - for all these and many other questions you can contact your operator, he will certainly help you.

You can get advice from a specialist if:

• call the MTS operator number to the company;
• visit the company office;
• write an email;
• send a fax.

It is impossible to say which of the listed methods is more effective, since in any case you will be provided with qualified assistance. The MTS company takes care of its customers and creates all conditions for prompt customer service.

What number to call MTS support service?

Company Mobile Telesystems provides quality service and a wide range of exciting offers to reduce costs and increase efficiency cell phone. Sometimes the consumer has situations or questions that he cannot solve on his own. What to do in this case? The provider found a way out. The company organized a convenient and quality system feedback - hotline. Let's sort it all out effective ways, how to call the MTS operator.

Single short number

Often during use mobile phone And cellular communication The user has problems that he cannot solve on his own. In this case the right way out the situation will be to contact a qualified specialist from the provider company. For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

1. Ask the operator for advice on service and terms of service additional services or tariff plans.
2. Get accurate information about the provider's current offers on current time.
3. Solve problems with blocking, loss phone number or his change.
4. Order accurate data about connected options, contracts and subscriptions on your mobile device.
5. Activate or cancel services and functions remotely.
6. Resolve financial issues.

This is an incomplete list of problems being solved. Using the specified contact, MTS services will be able to answer any question regarding the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, who will list personal information about the account status and will offer interesting offers to connect.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and press the corresponding key to go to the desired section.

If you do not want to listen to information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number. To resolve shift issues tariff plan, connecting or disconnecting services, you will be required to dictate your passport data and answer a number of additional questions.

If you have questions about the maintenance and use of mobile communications, then in addition to a short service contact there is an additional digital combination to contact the MTS operator. It is a duplicate of the previous one, remember the following numbers “8800 2500890”. After dialing, you will hear the same voice of the automatic informant. To have a direct conversation with an operator, click on “0”. Outgoing calls to this contact are free in the region and throughout Russia.

Please note that all conversations with a specialist are recorded to monitor the quality of service, and after successful communication you will be asked to rate the work of the support service.

How to call from another operator

If you don't have access to your mobile device, but only SIM cards from other Russian cellular communication companies are at hand, then it’s okay. You won’t be able to call your provider from someone else’s phone number using a single short combination. For such cases it was implemented next sequence"88002500890". You can use it to connect with a consultant even from a landline phone. Outgoing calls on the line are not subject to tariffs.

Help Desk for Corporate Clients

Besides individuals MTS company actively provides services for corporate clients. Implemented for them Special offers to normalize communications in your organization and increase business efficiency. To resolve any issues you may have regarding mobile phone service legal entities A special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

1. Issues related to mobile or fixed-line communications provider.
2. Receive or order detailed information about the account status of yours or your employees.
3. Connect, disable and configure additional services and functions.
4. Blocking and exiting it.
5. Tariff plan maintenance.
6. Solving financial problems and tasks.

Specialist contact center MTS may request your personal information and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

If you are outside Russia in international roaming and you have a question regarding mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier. Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember the simple telephone contact “+7 495 7660166”. Don’t worry about the difference in time and time zones, the MTS help desk works around the clock. When dialing from a mobile phone, be sure to enter “+7” in the international format. Voice communication with the operator is not subject to calculation when using this combination from an MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an immediate solution, then use other methods:

1. Start an online chat with the provider on the official website in personal account or through mobile app"My MTS." To do this, go to the appropriate section and describe your problem.
2. For corporate clients there is a dedicated Email for consultation – “ [email protected]" In this case, you will have to wait until the system processes the application.
3. Personally visit the nearest sales and assistance provider salon, ask for help from a free manager.

If you encounter problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid at the current time and work around the clock.

Home Internet and television from the MTS operator is an excellent way to take advantage of all the benefits of innovative technologies from the country's leading operator. You can always count on high speed connections and high-quality video picture. Millions of users throughout the Russian Federation have long appreciated the work home internet and TV from MTS.

However, when using these services, clients quite often have all sorts of questions and difficulties. They are often associated with technical problems in the operation of their equipment, as well as the need to change existing tariff options based on customer needs. In this case, you need to understand that if any such situations arise, you need to mandatory contact the service technical support MTS company. Mobile provider after your contact as soon as possible will try to do everything possible to fix the problem.

If you need to report problems with the Internet or home TV, ask questions regarding your personal account, temporary blocking of the service, etc., then the technical support service is called upon to help with this. Operators of the Mobile Telesystems company will definitely help you. You can call them at the following numbers:

• 0890 – for calls from mobile numbers MTS;
• 8800 - 250 - 08 - 90 – for calls from any other numbers.

In the process of making such a call, you will be redirected to a special auto-informer and will hear the corresponding voice menu. Using simple voice robot prompts, you need to indicate general essence your request. After a while, the operator must answer you. Clarify to him the essence of your request and ask him to help solve the problem. An MTS employee will be happy to try to fix the problem as soon as possible or suggest a way to solve it. Here they can easily give you step by step settings router or other equipment.

If you need MTS Internet technical support, just dial her phone number. In the case of home Internet and TV, the list of actions is as follows:

1. Dial 8800 - 250 - 08 - 90 from your mobile phone.
2. Afterwards, listen to the voice menu and press “1”, which will take you to a special section dedicated to the Internet and TV.
3. Then listen to another voice menu and select the number that best matches your question:

• “1” - call a specialist, technical problems.
• “2” - checking the current balance, restoring personal access to Personal Area.
• “3” - activation of home Internet and TV.
• “0” - other questions.

In addition, it is possible to directly order the “operator call” option. Listen to the initial voice menu and press "2" and then "0". You should get a call back after approximately 20-30 minutes. You need to understand that this option will be activated automatically if during your request to the support service the load on the line was high. Using this method, you can easily find out the answer to your question.

However, if for some reason you were unable to contact the operator directly, there will always be alternative options. You can contact your nearest MTS communication store. Be sure to take your passport with you. The salon's specialists will be happy to help you resolve absolutely any issue regarding the services they provide. You can also go to your Personal Account and, using its very extensive functionality, try to solve the problem yourself.