Job responsibilities of the administrator: sample. Profession administrator - features, requirements

Administrator... quite a common concept in today's society... but what is it really? Who can rightly be called an administrator?

So, the first thing that comes to mind when remembering the profession of an administrator is that many will say that this is a person who stands behind the counter of a hotel or fitness club, for example, and simply smiles at incoming customers.

For some, this is a person who has to control the work of staff in cafes and restaurants, a person who will undoubtedly replace a salad they did not like during a romantic dinner.

And you can also say that the administrator is the one who will help you decide on the choice of services in a beauty salon or massage parlor.

You can hear hundreds of such opinions, and it is important to note that each of them carries true information about this profession. And at the same time, none of these opinions reveals the essence of the administrator's profession.

Features of the administrator profession

• The first thing to mention is the fact that an administrator is a position. A person holding such a position in a particular institution is a manager.
• It is the administrator who is responsible for the work of this institution, for the coherence and teamwork team and customer service.
• This list of duties involves a lot of communication and interaction with people, which is why the administrator must have a highly developed degree of communication skills, have a strong personal core and a high level of self-control.
• This person should create a certain atmosphere in the institution and harmony in the team.
• It is important to say that much in the work and the final result depends on the human factor, which is why the administrator often encounters unexpected situations in which you need to make decisions very quickly and take responsibility.
• It should be noted the need to maintain calmness and sound thinking in critical situations.
• An important point is working with clients. When interacting with customers, you need to maintain your point of view and at the same time support the desires of the client.
• It is necessary to competently fulfill their duties and create comfortable conditions for cooperation for each client. It is important to understand the needs of the client and correlate them with the real possibilities of the institution entrusted to you.
• At the same time, a prerequisite is the observance of corporate ethics and rules of conduct.
• Also important function The administrator is maintaining and maintaining databases and information systems. This will require computer skills.

Requirements for the profession of an administrator

The profession of administrator, of course, requires:

• patience
• excerpts,
• confidence in yourself and your actions,
• decisiveness and, in many situations, flexibility,

but it is this profession that makes it possible to grow and improve, to develop in oneself such qualities as leadership, organization and self-control.

Pros and cons of being an administrator

One beautiful bright and sunny day, one of my interns approached me, his name is Andrey, and asked:

Dim, tell me, what is it like?

What exactly?” I asked with a smile.

Well, you are an experienced administrator, - Andrei answered, - do you like what you do?

This simple question, frankly, puzzled me. Yes I
I love my job, and in my profession, of course, there are more pluses than
cons. My task is to do some work with
given quality just in time. And the trick is that the result can be
get only by influencing people. And all my skills as an ordinary performer
are completely irrelevant here. Typically, this position is
award for Good work. And this is the next level.. Result i
I receive through people and with the help of people. Here is the first plus - the possibility
to see the results of my influence bearing ripe and juicy fruits in
achieving the most ambitious goals. It looks like work
farmer - first you plant the seeds, take care of them, water them,
protect from the weather, and after some time of maturation,
reap a rich harvest.

The second plus is great opportunity in order to constantly
"sharpen the saw" - develop your communication skills. Most of
working time (not less than 70%) is used, just for
direct interaction with people. And in order to achieve
success in this field, as well as in any other, it is necessary
constantly learn.

And here we come to the third plus - the need to constantly
develop, read, attend trainings, engage in self-education.
Because, as you know, "you can't stand still - you can only either
go forward or roll back. "If you work in a large, but also
better in a large foreign company, then you can consider yourself lucky
- companies of this kind are very interested in developing their
employees and will be taken care of, as one famous
advertising, "about you and your health." If you're not so lucky, then
You will have to study at your own expense. But remember that each
the ruble spent on self-development will pay for itself 2 times. And then three.

I also thought about the cons. I. to be honest, I couldn't find them.
Because when you work, you work enthusiastically and with desire, then
don't think about the cons. Do you think about people, their needs,
preferences. You take care of them. You solve their questions. help them to be
better. And the reward .. As the Australian psychologist Andrew says
Matthews - "do more than you should for your salary and one day
one day you will be paid more than you should have for your work."

To become a sought-after system administrator, it is not at all necessary to obtain a diploma of the appropriate education; many specialists who are quite in demand today began with self-study.

First of all, in such an activity, skills are important:

• knowledge of the computer device as a whole, as well as software and electronic filling;
• analytical skills;
• operational thinking;
• orientation at least in basic English.

Newcomers will be greatly helped by employment in companies that do not specialize in information technology and, accordingly, do not need especially qualified IT specialists. However, wages here are unlikely to be at the desired level.

To get paid for your work high level, you need to develop well in your qualifications.

To do this, you need to regularly study the technical literature, as well as learn from the experience of colleagues, which can be done on the forums on the network. The infosphere is a very rapidly developing structure, and in order to be on top, you need to continuously improve.

It is important to understand that when applying for a job as an IT administrator, the most important criterion is only your qualifications, which will be described in the resume.

How to become a store administrator

In the vast majority of cases, one can become a head of trade only if one has an education marketing or economic directions. Internships are possible, as specialists with experience are always preferable for the employer.

Before starting the employment process, you should familiarize yourself with the features of the upcoming work. The store administrator is not just a seller, but a specialist responsible for optimizing the sales process and increasing profits. Therefore, in order to work in such a position, it is necessary to learn the ability to concentrate the attention of the buyer and encourage him to buy. It is important to know how the product should be placed on the showcase. In addition, the administrator excellent psychologist and be able to communicate with all social categories buyers is a huge advantage.

It follows that the administrator of the trading floor of the store is a very multifaceted educated person, so the knowledge gained in the courses, among which psychology and marketing are in the first place, will be useful to you.

How to become a restaurant manager

Very often, former bartenders or waiters who have risen through the ranks become restaurant managers. Such vertical growth is very useful for the administrator, since he already knows all the tricks of the employees now subordinate to him, which allows him to make the restaurant system more efficient.

Specialized higher education almost always does not of great importance although it is welcome.

It is important to develop leadership skills in yourself, to gain basic skills in working with databases on a PC. Must be able to speak foreign language to understand wines.

Well, the most important thing in the restaurant business is experience. Therefore, do not be afraid to get him in a position, for example, the same bartender. Try to work very high quality and professionally - this is the key to career advancement to the position of administrator.

How to become a hotel manager

In principle, the duties of an administrator are always to manage the work of an organization. The hotel administrator is no exception, but before applying for this position, you need to familiarize yourself with the requirements: you will need to control payment for services, advise customers at the counter, as well as by phone, distribute reservations to rooms, etc.

You need to be prepared for the fact that the schedule will be irregular.

Having a diploma is certainly your plus, but it will still be important to take additional courses: studying the hotel business, as well as lessons in English will be very useful.

To gain experience, you can apply for simpler vacancies in hotels. It will also help you answer questions in the future. phone calls and work in call centers.

And, of course, if you have all these skills, you need to make a competent resume.

How to become a beauty salon administrator

Often in large salons, administrative assistants are required. It is for this position that those who wish can get a job, if the qualifications of the administration of beauty salons still require improvement.

After obtaining the appropriate skills, a person who wants to move to the position of general manager in the salon should already be perfectly aware of the functions of this employee:

• Also, like any administrator, the main tool of the beauty salon manager will be the phone. Speaking is the main task of this specialist, and the conversation must be competent, taking into account the requirements of specialization.
• Administrator - central figure in the company, which means that you won’t be able to sit - activity is very important;
• Of personal qualities, discipline and responsibility are also valued. BUT appearance always put forward in priorities: it must be perfect.

Are you confident in your abilities? Well, it remains to be advised to make an impression at the interview as of exactly the person who is needed for the proposed vacancy of a beauty salon administrator. To do this, the employer needs to demonstrate a love for communicating with customers by promoting services; show that you are interested as an employee in further career growth and development of the organization.

Administrators today are quite demanded personnel. This position is leading, therefore it requires certain skills, responsibility and knowledge. Work as an administrator everywhere it is well paid, however, the requirements for the candidate are quite high. You can work as an administrator in any area, but each of them leaves a certain imprint on his activities and requires specific knowledge. But in any case, communication skills, the ability to convince, speak beautifully and make an impression are personal qualities that will help you become a good administrator and well-paid.

Those who only dream of getting a job as an administrator should know that this is a profession - not just a leader, it is a manager. Its main tasks include efficient and cultured customer service. He is most often the first to meet potential customers and advises them on the services provided, helps them understand, decide and choose the option that best suits their needs and wishes. The administrator is obliged to create the most comfortable conditions for customers. Also, most often, his duties include monitoring and accounting for receipts and expenditures. material assets, and he most closely communicates with visitors. It is on his shoulders that the solution of all conflict situations rests. And this means that administrator job requires good endurance, good manners and ingenuity, because in every conflict situation it is important that in the end the client is satisfied. Therefore, the administrator must consider claims for service, as well as select a set of organizational and technical measures that would exhaust the conflict. However, its main task is to foresee and timely prevent the possibility of a conflict.

In fact, or rather the administrator, is not simple and requires being a little psychologist, strategist and being able to calculate everything a few steps ahead. It is also worth abandoning this work, for those people who do not like or cannot find mutual language from different people. After all, every day the administrator receives a huge number of visitors and it is necessary to talk with each of them. Therefore, if you like peace and quiet, this job is not for you. It is unlikely that such work by the type of temperament is suitable for explosive choleric or calm melancholic. This work requires energy. After all, in addition to communicating with customers, it is necessary to provide all the necessary working staff. In addition, it is necessary to monitor the cleanliness and comfort in the premises. This does not mean that the administrator is obliged to carry out the cleaning himself, but if he sees that his staff is not coping for some reason, he must take over part of their work. After all, in any situation, the client must be satisfied. The administrator is constantly in close contact with the working staff - his subordinates. Therefore, he must ensure that everyone performs their duties well, observes the rules of conduct, sanitary and hygienic standards, labor protection and internal labor regulations. The administrator must fully control their work. His task is to make the functioning of the enterprise as efficient as possible if he discovers any shortcomings or weak sides, it is he who must report to the owners of the company or to higher management.

What knowledge is required administrator job? First of all, these are the norms in force for enterprises, internal orders, orders, work schedule, guidelines and regulations, it is good to know the rights and obligations of employees who are directly subordinate to him. He must also know the specifics of the enterprise, the full range of services provided, and the procedure for servicing customers. It is best if the employee will have an economic or financial education, education in the field of management, economics or psychology, because this knowledge will not be superfluous in his daily work.

If you are thinking about being an administrator or you want to try yourself in this capacity, then it is better to contact a recruitment agency. There you will be interviewed, tested for professional suitability, and most importantly, they will select a suitable and desired vacancy.

It seems to many that the work of an administrator - great start careers. In a sense, it is. But what should an administrator do? Keep an eye on everyone like a warden? Look nice?

Demand

Payability

Competition

entry barrier

prospects

History

Functionally, the profession of an administrator appeared a very long time ago. In those days, bars and restaurants were called taverns, taverns, in Ukraine - taverns, roadside hotels - inns and taverns. In such institutions, the duties of the administrator were completely taken over by the owners, occasionally using the help of assistants (the most prosperous could hire clerks, like landowners). The hosts welcomed guests, managed the staff, set the rules and made sure they were followed. Later, the position of people with similar responsibilities was called "manager".

Directly, the word "administrator" first appeared in the Russian Federation in official document, in 1995. It was used in the text of the all-Russian classifier professions".

Description

The administrator of the trading floor (the same applies to administrators in restaurants) organizes the work of service personnel: sellers, waiters, bartenders, and so on. Administrators of this type supervise the performance of official duties by the staff in accordance with all standards.

There is another branch - administrators - "business executives". Their powers are very broad, but the tasks before them are an order of magnitude more difficult. "Business executives" manage the work of merchandisers, on behalf of the enterprise conclude contracts with various companies for the provision of BTL services (presentations, tastings, promotions, etc.).

Often, administrators also control the delivery and acceptance of goods - this can be spelled out in job responsibilities, but in reality, this work is usually performed by storekeepers for them.

What specialty do you need

It can be any specialty related to enterprise management: hotel business, restaurant business management, socio-cultural service, almost any specialty of any management faculty in any university (the higher the level of accreditation, the more reliable). You can get a specialty suitable for holding the position of administrator in hundreds of institutes and dozens of universities throughout the Russian Federation - from MGIMO and Moscow State University to the Russian New University and Novosibirsk State Pedagogical University.

Who suits

It is noticed that women cope with this work significantly better than men. It would seem that men are stricter and better in the role of managers - who, if not a former military man, will be able to organize truly iron discipline and perfect order at your enterprise (up to picking empty boxes in a warehouse filigree evenly, “on a string”). An, no. Former officers, usually know a lot about inventing useless activities for their subordinates. But administrators have to communicate with people who are not subordinate to them (this is, in fact, the main part of the work): suppliers, the same promotional enterprises and, of course, customers. And here the female charm is an indispensable tool. Women (when they really need it) - perfectly find a common language with anyone. Yes, and men are much more pleasant to communicate with women - young and attractive.

Wage

Of course, the size of the administrator's salary depends on how "solid" and large the trading network is, but not only on this. It should be noted that the administrators of enterprises created "for the image" (restaurants, luxury hotels, hotels from 4 stars) receive much more. That is, if we assume that a businessman has a large network of food super- and megamarkets, which are the main source of his income, and at the same time, has several chic restaurants that serve as the "face of the business", then the administrators of his restaurants will earn at least 1.5-2 times more. Therefore, the "expansion" of the approximate average wages administrators in the Russian Federation is quite wide - 12,000-20,000 rubles. Although, as usual, the farther from the capital, the lower the income. Somewhere in the “deaf province”, the administrator can receive 7,000 rubles.

Career

In 2014, the moeobrazovanie.ru resource conducted an online vote among users. Presumably, this vote affected mainly the segment of the audience, whose representatives have already worked as administrators for some time. The question was posed something like this: “How wide are the career opportunities for administrators?”

1. Opportunities are enough - 55% of respondents.
2. The minimum of opportunities is 34%.
3. good, almost optimal conditions – 11%.

You can not trust the statistics, but here is what Anton Konkov (the administrator of the trading floor in a hypermarket specializing in the sale of household appliances) says:

“Having received a manager’s diploma, I immediately “rushed” to St. Petersburg, at random. It would not be easy to get a job if my classmate's brother was not a director in this store. Of course, who needs a "man from the street" without experience? But I got lucky. Now I have stable at least 19,000, plus, regularly - a bonus. And there are career prospects: when the director is promoted, he promised to put me in my place.

In general, the situation is understandable. Of course, the administrator is a good position. But there is a small problem - last years A lot of people want to be leaders. Due to the overabundance of graduates, the demand of employers for such specialties has decreased significantly. However, if you, having a diploma, work for at least a couple of years as a seller in one retail chain, the likelihood of you getting a promotion will be very high.

If you still have even the slightest doubt that the profession "Administrator" is your calling - do not rush. After all, then all your life you can regret the lost years for training and work in a specialty that simply does not suit you. To find a profession in which you can maximize your talents, go through online career guidance test or order consultation "Career vector" .

As a result of the rapid development market economy And market processes in a society that fell on the middle of the twentieth century, a a large number of new professions, expanding and "clarifying" responsibilities previously existing analogues. One of these specialties is the profession of administrator, with representatives of which each of us today meets almost daily in beauty salons, restaurants, fitness clubs, offices or hotels.

As a result of the rapid development of a market economy and market processes in society, which occurred in the middle of the twentieth century, a large number of new professions were formed, expanding and "clarifying" the responsibilities of previously existing counterparts. One of these specialties is administrator profession, with representatives of which each of us today meets almost daily in beauty salons, restaurants, fitness clubs, offices or hotels.

We meet them, but most of us have a very vague and vague idea of ​​​​the features of this profession, since few people understand who it is: service personnel, a member of the office fraternity, a secretariat employee or one of the management specializations. But despite such uncertainty in the minds of society, among the applicants, the specialty of the administrator is enviably popular. And all because the younger generation is in absolute confidence: whoever the representative of this profession is, his duties are so easy that work in his specialty will resemble a series of cloudless days. So or this is actually what we will try to figure out in the framework of this article.

Who is an administrator?

- a qualified specialist who exercises general management of the personnel of a company or organization, as well as controls the production process and manages the property of a company or enterprise. Administrators can perform their functions as in the state legal entity, and as an assistant to a private person (for example, the administrator of a popular artist).

The name of the profession comes from the Latin administrator (leader, manager), which allows us to attribute this position to the management team. Note that initially the concept of "administrator" was used solely as a definition of the position. Later, administration became one of the branches of management, and the specialty "administrator" was singled out as an independent profession.

To date, there are more than ten narrow specializations of the administrator: the administrator of a cafe or restaurant, the administrator of a massage parlor or fitness club, the administrator of a beauty salon or a hairdresser, a database or website administrator, etc. as you might guess, officials administrator duties largely depend on the industry in which the specialist works. For example, the duties of a restaurant administrator, among others, include meeting guests of the establishment, creating comfortable conditions for their rest, settlement of conflict situations, control over the work of staff. The administrator of the artist is responsible for public relations, plans the schedule of his meetings and performances, solves everyday issues and controls the course of advertising campaigns and promotions.

If we talk about the generally accepted duties of an administrator, then their list looks something like this:

• ensuring the smooth operation of the company or organization;
• control of labor discipline personnel;
• prompt resolution of working production issues and conflicts;
• implementation of external contacts and work with suppliers;
• carrying out activities aimed at preserving material and technical values;
• preparation of reporting documentation;
• work with inspection and regulatory authorities.

What personal qualities should an administrator have?

Insofar as administrator job, regardless of the scope of its activity, is basically the coordination of the actions of all employees of an organization or enterprise, a representative of this profession, first of all, must have organizational skills. In addition, it is impossible to imagine an administrator who would not have such personal qualities, how:

Of the professional knowledge and skills required in the work of an administrator, it is necessary to note the legal and legal features of the type of activity that the specialist is engaged in, knowledge of the specifics of production processes, document management rules, the basics of psychology and conflict resolution, labor legislation, ethics business communication, financial aspects of interaction with partners.

Benefits of being an administrator

The active development of the market economy, which began in the middle of the 20th century, has not stopped to this day. And this means that companies and organizations will need good managers more than ever, and the demand for specialists in the field of administration will only increase every day. And this is the main advantage of the administrator profession.

Another advantage of this profession is the fact that most of working time (about 70%) is used by a specialist for direct interaction with people. And this contributes to the development of communication skills that help specialists not only in professional activity but also in personal life. After all, it is not in vain that they say that people with a "well-spoken tongue" will never disappear, "because their" tongue will bring them to Kyiv.

The versatility of the profession can also be considered an advantage. The professional responsibilities of all administrators are basically similar, and if necessary, a specialist can relatively easily change the field of activity. For example, a hotel administrator can quickly master the intricacies of the restaurant business and get the position of a restaurant or cafe administrator. True, for this he will have to undergo training on special courses to thoroughly study the features of serving guests of catering establishments.

Disadvantages of the Administrator Profession

chief disadvantage of the administrative profession are difficult working conditions. Judge for yourself, is it possible to call the work easy if a specialist has to:

• spend almost all the time on your feet, which is why this work is only possible for hardy people who are in good physical shape;
• constantly decide conflict situations, which can cause chronic fatigue and depression;
• to control a huge volume of the production process, which also negatively affects the general emotional and psychological state of the specialist.

It is impossible not to say that most administrators receive a disproportionately small salary compared to the workload. According to statistics, the average monthly salary of administrators in Russia today is about 20-30 thousand rubles. Agree that you work 12 hours a day (and sometimes all day long), get tired both physically and emotionally, but only real enthusiasts can go out to guests with a smile for such "ridiculous" money.

Among other things, the administrator is responsible both for his actions and for everything that happens in the hall, office or salon. Moreover, this responsibility extends not only to the work of personnel, but also to material and technical values. And this means that if an "unclean" employee works in a team, then the administrator will be responsible to the company's management for his actions, first of all.

Where can you get a job as an administrator?

Get a job as an administrator you can in any Russian university, on the basis of which the training of specialists in general and administrative management or a field of activity that suits you is carried out. For example, to become a restaurant administrator, you need to go to higher educational institution where there is a faculty of restaurant business. The administrator of the trading floor must be trained in a trade and economic university. But the profession of a system administrator can only be obtained in information technology universities. In other words, before choosing a place of study, you need to decide in which area you want to work in the future.

If you still could not decide on the direction of work, but want to be a good administrator, then we recommend that you choose best management and economic universities Russia, which include:

• (Moscow);